Bob’s Towing

Was told it would take 45 minutes for him to come. Call 45 minutes later and they say things like «he’s almost there– 10 minutes.» 2 hours and a few more phone calls later we cancel the tow and call another company that comes in 30 minutes. Don’t promise service. If your service is 2 hours out, TELL PEOPLE THAT. Waited around 2 hours for nothing. 0 stars is my real rating.
PS I had two babies in the car with me. I’m not an impatient person but you can’t give empty promises to someone with children waiting.

I locked my keys in the car @10:30 pm on a Saturday night. I called AAA and was told that Bob’s Towing would respond by 11:35pm. Well after 4 more calls to AAA, Bob’s Towing showed up at 12:45am. I was told that the tow truck ran out of gas. I guess they only have one tow truck??? I also found that AAA said that the towing company was not answering the phone. Tow truck driver was very nice but their overall service leaves quite a bit to be desired. If you call AAA and they say that they are sending Bob’s Towing, ask for a different provider and they will happily give you one. DO NOT USE !!!

First time I came to get my car they lost the keys. After returning to get the car I noticed they removed items from my car for safety. Thank you. When we went into the office they could find the lock key. Had to return two more times before I could get my items.

The dudes that work for Bob’s Towing are like knights in shining armour coming to rescue your car from the dark knights of the road.
I hate to admit it but they have bailed me out 6 times in the last 9 months. Doh!
And I made fun of Bob T. for running out of gas in an electric car. See his review of Bob’s Towing.
Each time I called AAA they dispatched one of Bob’s trucks or vans. And each time they quoted me 30 min and each time they arrived in 10 – 15 min.
#1 locked keys in truck at at Baja Tacos.
#2 locked keys in truck at at AM PM.
#3 locked keys in truck at at Wingstop
#4 Left lights on needed jump at home.
#5 Battery DOA at Vons, got a jump.
#6 Met friend at Lowes to go to USS Iowa, his battery dead, locked my keys in again while getting cables to jump him. Bob’s Towing saves us both!
Finally went here to get another spare key and magnetic «Hide a Key.»
Outstanding service too. The guys were always professional, polite, and quick.
If you are ever in the Fullerton Anaheim area and are in need of emergency auto assistance or are just forgetful like me, give Bob’s Towing a call.
I hope not to, but I’d use them again in a heartbeat.

I was told it would take an hour or less for them to get to me. Ended up taking two. Driver called to say he was ten minutes away and didn’t arrive for another 30minutes. Just quote me appropriately and I won’t care the length of time! I expect you to be here when you say you will…

Things aren’t going so great (most of the time) when you need a tow service.
A 5 star business where you don’t want to become a regular!
I’ve had problems in the Fullerton area 2 times in the last few months — and yay — I’m the current Duke!
Both times I called AAA and they dispatched Bob’s Towing to help.
Some background info:
I use a Prius of my mom’s when taking care of her business — I haven’t thoroughly read the entire manual or researched the car, as I would have if I bought it myself.
Here are the facts from my experiences.
Call #1 — Ran out of gas. Stop laughing. I thought these things wouldn’t run out like that — I new it would run out — but I thought you could run on battery power — at about 30mph for a while — at least enough to get to a station.
I was running a little late for my Mom’s Dr. appointment only a couple blocks away –figured I’d make it — a block short — walked to the appointment — that was all good.
Called AAA who told me Bob’s would be there in 35 minutes — driver was there exactly on time. He knew a lot about the Prius and we would need a couple of gas cans full to get it started — put in the one he had, and we went to the gas station to fill it again. Driver even offered to buy me a soda at the station!
The second can I paid for, but the first can was his gas — I have the regular AAA membership — so I was supposed to pay for the gas from his can — it was $ 9 for 2.5 gallons — I had $ 5 on me — he said don’t worry about it — he takes pride in being able to serve AAA members. I offered him the $ 5 as a tip, which he refused.
Call #2 — At Costco picking up my mom’s meds — Car won’t start — seems like a battery problem but hard to tell in a Prius. No problem @ Costco right? Wrong — they have the battery for the Prius in their catalog, but only special order. Also they «can’t» come out and jump my car, even though I am a member and was shopping. Whatever — I’ll just call AAA — Bob’s Towing will be there in 30 minutes. Their driver showed up in 15 and found us right away in the crowded lot! He used a portable jump starter and we were out of there. Total time was only 20 minutes from call to driving away!
I was asked if there was anything else they could do for me. I didn’t have to sign anything and didn’t even have to show my card.
On Time, Knowledgeable, Professional service both times — what else could u want?
Thanks for the help, Bob’s!

Great service! Quick response and professional people. My Honda was on the 91 in Fullerton and they got my wife and I home fast! I will use these guys again.

On March 15, 2012 I was in a rental RV that broke down in Anaheim. The rental agency called Bob’s because they are capable of towing a big rig. I was told one hour because large tow unit was on another call. After 1.5 hours I called Bob’s directly and was told the unit was delayed and it would be another 30 minutes. After 45 min. I called rental agency again, who in turn called Bob’s, while I was on the other line. They informed us that it would be another 30 minutes. Tow truck finally showed. by my watch, after 3 hours from original call. By then it was no longer needed. They obviously would not give me or the rental agency a straight story. Deal with them at your owe risk.