Avis

This Avis is amazing. Sunday I came to pick up my rental car at 1pm. Little did I know the place closed at 1pm. Niery was nice enough to stay and look up my online reservation and do the paper work so I could get my car and go on my trip. Today I came in and returned my rental car and it was quick easy with no hassel. This is definitely one of the best rental experiences I’ve had. Totally recommend renting a car from here, great customer service, you won’t be disappointed

We originally rent the car for 26 $ I was unable to return it on time, I called to say I would be late the guy say no problem I won’t charge 80 $ 3 days later on my credit card like really!!/‘fast forward when my bro went to drop it off they didn’t give him a receipt saying their machine broke down when everything she does its handwritten!!! Calling my cc this is a scam!!!

We needed a truck to move my son and his wife to Washington. Budget was the best price and this Orangethorpe location was very close to our house. Initially I had concerns but the folks behind the counter were very thoughtful and were able to resolve them. I will definitely be going back the next time I need to rent a truck.

Had a great experience here, friendly customer service. The service was fast and they were able to upgrade us to a vehicle that was needed for our trip. I will definitely return for future car rentals. Thank you Avis!

HORRIBLE customer service!
I made a reservation on November 5 for my move tomorrow, November 14^th. I’ve received 2 emails stating my reservation was good to go since November 5^th. Then I received a phone call at noon November 13^th, the day before my move, telling me they don’t have a truck for my one way trip. That they just realized it and will need to change my reservation to round trip, charge me more, and now I’m responsible for double the gas.
Furious, as you could imagine, the guy Kal said that it was not his place of business fault for this mix up. That the deal I received was the best they can do. Um, excuse me?!? It is all your fault! The least you can do is give me the truck for the same rate and not charge me for the extra gas I now have to pay for for your lack of doing your job!
I then called Budget customer service and they were even worse but I won’t get into that.
My suggestion? Stay away! Horrible customer service and they could careless about their customers. I’ll stick to U-​Haul and pay a little extra for WAY better customer service!

Did a last min rental here at budget/​Avis and got great customer service. Cal, the customer service rep was awesome. Very nice, and friendly. My partner and I were in and out with no hassle. Would definitely recommend this place to future car renters. Thanks Budget for restoring my faith in car rental service.

I just rented a truck through this business yesterday. They were prompt and provided excellent service!!! Please IGNORE the other bad reviews! They were super nice and friendly throughout the whole time!

I’m not sure why some people left bad reviews but I didn’t have the experience they did… Maybe it was the previous owners or something…
I got a great price, it’s in a centrally located area that’s easy to get to (although a little industrial), roxy and niry (sp?) were really nice and helpful.
I rent here when my parents visit and I never have a problem and have even received an upgrade once!
I’ll be coming back! Thank you!!!

I had the most horrible experience when i returned my rental here. They did not like the fact i had some sand in the car so they charged me a $ 25.00 fee. I was told they do not have the equipment nor the manpower to clean the car when it comes in. I was told i could use there vacuum for $ 5.00 and clean it myself. They also said there was a bunch of dog hair in my car. I never even had a dog in the car. I guess my rate was too cheap that they had to add something on to make it worth it to them. Not sure.

I showed up, noticed that this place felt more like an industrial truck rental location based on the dingy interior and atmosphere. When I got to the counter after waiting a few minutes for them to finish some issue, I was told that they didn’t have our car and only had a small SUV available — which I didn’t want and didn’t need — what’s the point of a reservation? And the best part, I called earlier to confirm our vehicle would be ready because I wanted to pick it up 15 minutes early and was told it was ready to go… don’t rent here unless you want to waste your time.

I’m not a fan of 1-​star reviews (check my profile, you’ll see) but this place earned it! The short version is if you book a truck on-​line from this location they will give you a worn-​out truck which may leave you stranded. You will be lied to and treated poorly by the Manager and her family which work at this location. But if you call Budget’s corporate hot line to complain you will get almost all of your money for your rental back!
The longer version:
This is for a review of the Budget brand moving trucks they rent from this location (same location as for Avis rental cars). Over the past few years I’ve rented moving trucks from this location five times (I have a lot of nomadic friends) and have never had a problem, until last weekend when I needed a 16′ truck. I booked the truck a week in advance, on-​line and received a small discount (this comes into play later). I go to pick the truck up Friday afternoon and of course had to deal with the manager who is rude (the phrase is ‘Hello, how can I help you?’ That will go a long ways towards making your customers feel welcome). She of course lied about needing insurance «Your auto policy won’t cover this truck!» (Uh, thanks but I checked, mine does). Then gives me the Mom lecture about how this is a large vehicle (uh, thanks I drive a larger truck then this everyday for work, did you not notice I gave you a commercial driver’s license?)
So after getting the third degree (and more lies about when the truck has to be returned by, which went against what was clearly listed on the contract) her surly son walks me outside to the worst moving truck I’ve ever seen (and I used to rent from U-​Haul, believe me when I say I’ve seen some lousy trucks!)
The truck is beat-​up with nearly 200K miles on it. It’s filthy and when I asked about that I was told «we don’t wash trucks on Friday’s, just rental cars». Good to know and hey, more great customer service!
I drove the truck to my house and checked it out more completely. The cargo area was covered in fine concrete dust, it had not been cleaned at all. The cab (where you sit) was covered in dirt and grease. One of the tires was bald, it was completely out of radiator coolant and the passnger-​side door required the use of a strap to close. I called to find-​out if I could exchange this truck for another and was told by the surly Manager, «No. That’s the truck you get.» When I explained about the mechanical problems with the truck (I’m a commercial driver so getting a ticket for bald tires or worse a wreck would cause problems for me at work) and was told that since I wasn’t driving it far it would be fine. When I mentioned how filthy the truck was and that I wanted a discount (especially since there are decals all over the truck stating anything returned dirty would be charged a $ 25 penalty) I was told I’d already received a discount when I ordered the truck on-​line.
Here’s where a sad story gets happier. I contacted Budget’s corporate office. These people were great! They apologized for the treatment I’d received from the place where I rented the truck, basically gave me a refund of almost the whole amount I’d paid and waived any penalty for dropping the truck-​off late so I wouldn’t have to deal with the people at the office again!
So will I rent from Budget again? Absolutely! Will I rent from this location again? Uh, no!

We have rented vehicles in 4 occassions the service has always been great. Felix has always been the one to help us with the rental and has always been accommodating to our needs, In two occasions they upgraded our rentals with no additional charges, we received clean, maintained vehicles. Felix has great customer service skills and thats one of the reasons we continue to come back.

Maybe the previous reviews got unlucky.
As I was on my way to pick up our rental, I was reading reviews and I got a little worried.
We arrived, it was open, and we were taken care of immediately. We were conversing with the lady helping us about what we had planned for the weekend, a trip to San Francisco with five people in a sedan. She sounded a little worried that we’d be too squished so she mentioned to us that she had a cancellation on a van and offered it to us. +1 for them! The difference was about $ 15 a day which wasn’t bad. I had booked online and paid $ 75 (snuck in some coupons), and at the end of our rental paid another $ 110. Sadly, my dad fell into the sales trap of buying the insurance instead of just relying on our own. She made a lot of sense though…
As we were ‘checking out’ the van they made sure they got every little scratch and dent on the van to make sure we wouldn’t be responsible for it when we returned it. Very tedious work but better safe than sorry. I’d give them another +1 for this!
Returned the van with no problems. Farther than many other rental car companies for me but I would probably rent from the again if need be.
FYI though, the morning we went to pick up our rental, apparently one of the cars that had been left there by a customer got broken in to. So don’t leave your car there.

The ladies who work at this location are awesome. It’s a strange location on Orangethorpe and it’s half a truck detailing/​cleaning shop. They also rent out Hertz trucks. I always rent from this location unless they are closed. They aren’t open on the weekends, and close early in the evening.
First time I came here, I wanted to pick up my car one day early. No problem there, just had to wait a bit for the guy to finish cleaning it. The woman working there added another driver on there and waived the fee. Also took a debit card as the deposit even though she said they aren’t supposed to. (I think most places can, they just don’t want to?)
Upon return, I was low on gas about ¹⁄₈ of a tank, and the girl who was there told me I was low, and asked if I wanted to go fill up the tank before she checked it in, otherwise I’d be paying $ 5/​gallon. Wow! I had my bike in the trunk to ride back, and she even watched my bike while I went to fill up so I didn’t have to take off the rim again and put it back in the trunk.
I just wish they were open longer hours, on the times I’ve decided to go somewhere on a whim and need a rental. I can’t stand going to other places.

When I arrived to pick up the rental car that I had already ordered the night before the OPEN sign was on the door but the door was locked and I waited along with another couple for over 10 minutes until a guy named Felix came around the corner from the back. He was NOT friendly and I suggested that he should put a sign on the door stating he would «be back soon»…he was not happy with my remarks and we did not get along from then on! He refused to rent me a car and my ride had already left me there, so I was without a car! I was stranded!
To say I have good feelings about this place is a HUGE NO! I would NEVER EVER suggest to anyone that they would be in good hands renting at this location! Felix is VERY RUDE!

Do not rent from this location. Horrible service. I went to rent a compact there, a Mazda. The low tire pressure light was on, the guy brings out a pressure gauge says pressure is fine, the same on all tires. Went to gas station, yes, it was same on all tires, except it was extremely low on all four tires. Then went to return the car earlier than the week I had rented for, and the rep would not adjust saying, sorry to bad you signed for week, you pay for week. NEVER EVER RENTING FROM AVIS, PERIOD.