AT&T

I actually thought this AT&T location has good customer service and were eager to help. And one important thing to note is this is a cooperate ATT store, not an authorized retailers that are able to process certain request applicable to your account more effectively.
In my case, we were trying to apply company discount and was told from a different store that it would take up to 3 months for the discount to be applied. While this location could get it applied, if approved, in 1 business day. Even though we didn’t get our phone activated in this location, we were treated in a timely manner and with good customer service and attentions. While we run thru our billing and realized where the other store, that activated our lines, has added a phone insurance charges without our consent, Claudia, our sales rep took it off right the way and go over the bill with me again.
Although I could tell she seems to be a new associate, she was trying her best to assist us with the help that we need. And for the fact that we got the help right the way and out of the store in a short time, I would come back to this location if I have any problem with our phone service.

ABSOLUTELY HORRIBLE!!! Don’t even go to this shop! Honestly if I could give no stars I definitely would. I walked in and was told that it is gonna be 20 – 30 mins… well here we are a little over an hour later with me writing this bullshit review. Honestly if they can’t handle their shit then they need to get more workers. It’s ridiculous that I was there to purchase a iPhone 6s Plus and they just had me wait there for over an hour. If I walked out so easily imagine all the money they’re losing. Over it. Don’t even go here.

Had a great customer service experience with Adrian. I was upgrading my phone and he was a big help. Best part he wasn’t pushy with add-​ons or upgrades, he listened to what I wanted and I was in and out in 10 min. Fastest time I’ve ever gotten out of an ATT store.

Worst service, I wait for 30 mins to not be able to change my tablet as though I was not the name of the account, even though I am the primary user of the account. If they had asked for more information when you walk in it would have saved me time rather then waiting 30 mins.

This location is awful! The costumer service is right down rude!!! AT&T really needs to talk to their sales associates and tell them something about «actually helping the guest» I would like to say this is the first time this occurs but it seems like this place just hires incompetent jackasses that no know nothing about how to treat a customer. I mean what kind of a company hires someone who talks back and even offers to just end your service after you’ve been a customer of theirs for more than 10 yrs. Thir review is not on all AT&T stores just this particular location they are awful and just plain rude

This is when I need the negative stars.
I came here actually few months ago and had the most unprofessional service EVER not that I’ve ever had a great experience with AT&T customer service. I just HAD to come back and write about this.
I went in to cancel my plan and possibly get a copy of my termination fees so T-​mobile can reimburse me. This younger associate called onto her manager. This manager guy was training another associate so trying to act like big cool manager guy comes up to me and says «You wanna switch? What? So we’re not good enough for you?» These two associate chicks chuckle. Gross.
OK buddy. I don’t know you and I don’t care if you’re trying to be charming or cute but that’s not how you greet a customer. I’m a working professional and not your little teeny bopper even though I look like I’m 19.
This guy goes on describing what makes AT&T better and blah blah blah but not in your average customer service tone but in a condescending, hustling gangster talk. So just to summarize, I have a few words for him since there is absolutely no way to get to corporate AT&T to file a formal complaint:
1. Go back to school especially for English grammar & vocabulary.
2. Get your disgusting *** out of your brain.
3. Apologize to every customer that had to waste their tragic time with your presence.
4. Take workplace harassment courses.
5. Stop working there.

Went to return my iPad that I purchased as part of their upgrade deal. They refused to return the whole amount that I paid. Claimed that I didn’t pay tax for it, despite the receipt showing the taxes amount for the retail price of the iPad. Ricardo was the rudest most unhelpful representative I have ever dealt with! Customer service was able to credit my account in less than 10 minutes. They said they weren’t sure why he claimed that I didn’t pay tax. I am probably never coming to this store again! Very unprofessional and extremely rude!!!

The customer service here SUCKS! I always have a HORRIBLE experience every time I visit this store. First time I went here was when my husbands brand new s4 suddenly went black. The associate here advised us to bring the Phone to Hacienda Heights which is 30 miles away from the store. Brought our phone there only to find out that we have to mail it out. The associate could have just told us that before driving up to hacienda heights.
2^nd time I went here and still was a horrible experience. I tried to get some help on my brand new phone and the lady told me that they cannot help me with the issue on the phone and that I had to call customer care. I’ve already called the a number or times customer care and they cannot help me either so they advised me to go to a local art store. The lady in this store didn’t even bother to offer a resolution on my issue. It’s just frustrating to hear someone tell you that they can’t help you if they haven’t even tried to get the details on what is the problem. I’ve worked in customer service field for over 10 years and their team seriously needs some training on how to pleasantly deal with customers. Very frustrating.

Had a great experience with both Mike and Annie! Both my husband and I needed new phones for different reasons and they both made sure that we got a great deal and that we were happy! Will DEFINITELY come back! Every time I’ve come in I’ve had nothing but EXCEPTIONAL service! THANK YOU!!!

Thank you Julio and Carlos for a quick in and out and awesome service getting me set up with my new Samsung S6 Active!!! You guys rock and I was in and out in less than 40 minutes with the appointment Julio set up for me.

Went into this store after being harassed by Best Buy employees. Started off to a rough day but once we walked in my family and I were nicely greeted and immediately helped. Huge shoutout to Annie! She is amazing and has excellent customer service. Thanks to her we were able to get the iPhone 6 Plus with a bunch of cool accessories and had no problems at all. She was very patient with all of our questions and we really appreciated her time with us.
Definitely coming back next time!

Even though my situation did NOT get resolved, I received excellent and courteous customer service here. Immediately greeted. Every station was filled with appts underway. My name is entered into their walk-​in list and I see my name is second in line. I waited less than 3 minutes and am helped by a gentleman. Learned there is a difference between a CORPORATE AT&T and an authorized AT&T dealer. Another day wasted looking for an AT&T but will have to return to the original store to resolve my dilemma within the 14 days of its initial transaction. Just an FYI.

If you call at 8:55 pm, they will answer the phone and not talk. Then hang up. Nice customer service. I’ll make sure I will buy that iWatch at your store!

I will never return to this at&t store again. After a long day of work all I wanted to do was stop by at&t, pick up my new phone and be on my way. That was not the case. First off I’d like to start with what a jerk the store manager was. If you don’t like dealing with people why work in customer service? The entire time I felt as if I was being talked down to. I am not an idiot. I understand what you are saying. Forward through all that and lets skip to the part where I paid for my phone and the agent who I was dealing with went to the back room and had me wait for 35 minutes before she finally brought my phone out to me. Are you kidding me??? She didn’t even apologize for the long wait. Never again!

I’m not sure if this at&t is just a bad fish or if the company is just horrible as a whole. It started off with my s4, it suddenly started shutting off on it’s own. It got to the point where I couldn’t use it because it wouldn’t stay on past 30 seconds. But the phone was getting old so I figured that the age of the phone could’ve been a cause for it. So I didn’t care too much about it, I just decided to upgrade it to an s6.
Not the best idea I’ve ever had. The associate literally lied to my face. He said that I would get a free tablet with that purchase if I simply paid for the taxes of it. I even asked him again, if that was the only thing I would pay for just to be sure. He also said he would add an extra gigabyte of data per month free of charge, which will be shared between my tablet and phone. But guess what? Both were a lie!
I get to the end of the month only to find out that I get charged a $ 40 one time charge for activating the tablet as well as a charge for exceeding my data usage. To my understanding I was given an extra gig, but I was charged for it. I’ve made sure the data on the tablet was turned off and was connected to the wifi, the moment I got home.
So long story short, I don’t recommend this place.

This place never stops amazing me at the poor service it gives. They are not honest with their customers. Nothing is ever simple and they NEVER disclose all the extra costs.
[This all occured in the last 2 months]
My mom wanted a smart phone so I upgraded mine to a iPhone 6 and handed down my iPhone 5 to my wife and then gave my mom her iPhone 5c. I was told it would raise my bill $ 25 to make the payment on my new phone. Then when the bill came I saw I had lost the $ 15 phones when I handed them down and they were now costing me $ 40 each. My bill ended up being $ 100 more a month now. Went in and talked to the manager and he basically said «oops, He should have told you that. Oh well»
This time they just flat out lied about the cost of adding Digital life. When I was in to get the phone for my mom, the sales guy asked if I was interested in getting digital life alarm system. He said the cost was $ 49.00 a month with a backyard camera. He also said he could get both our uVerse bill ($ 207mo) & Digital life bill down to $ 160 a month total for both. I wasn’t sure so I left but after talking it over with my wife we figured it was a good deal. So I went back and talkedt to a store manager and she said the same thing so I signed up for it. That was May 14^th, 2015. I went back and of course the 2 people I talked too were not there. The sales girl said she would give the manager my phone number and he would straighten out my bill. Well I never heard back from them, so I went in today to talk to them because my Didgital Life bill is $ 62.99 (More suprise fees) again and my uVerse was $ 207 for this month. Once again I got the standard «oops, He should have told you that. We never bundel Digital Life & uVerse» What? So I said I wanted to cancel it. I would not have ordered it If it was going to cost me this much! He said it would cost me $ 750 to cancel the contract (Something else they forgot to mention).
So now I am screwed and my monthly bills jumped over $ 200 a month.
Anybody know a good laywer?

I absolutely HATE going into phone stores. The service is always a little bit rushed, a little bit rude, with the next customer in line staring me down because they want it to be their turn.
Therefore, I very begrudgingly walked into this store on ⁵⁄₉. I needed to buy a new phone and also switch the line on an existing phone, which is something I did not want to try online.
I was so very pleasantly surprised by this store!!!
I was immediately greeted by BRUNO, who provided me with exemplary customer service. This service lasted the entire time me and my son were in the store. He engaged us in conversation, he explained things in a way my non-​tech savvy brain can understand, he suggested options, and made sure all the data was transferred on both phones for me. At the very end of the visit, he even walked us to the door and waved goodbye.
I have never received such great customer service at a store like this! Thank you Bruno! :)

Came in one weekend to pick up a new phone when we were offered a tablet for free, just had to pay sales tax. We declined at first because we simply didn’t need it. We already had an iPad. The salesman kept offering so nonchalantly, saying all we had to do was pay the sales tax. And that was it. So me and my husband looked at each other and thought, ok sure, we can give this away as a gift. So we looked at the salesman, and said sure, we’ll give it away as a gift to someone.
Well he processed the order for the new phone and tablet in complete silence after that which I thought was both rude and awkward. I gave him the benefit of the doubt and assumed he was just concentrating.
Days later I get the tablet in the mail and notice a phone number on the box. I was confused so I called customer service. I was told that a whole new line was opened! I was furious. Luckily I canceled before the billing period otherwise I would have been stuck in a contract. This salesperson clearly kept his mouth shut to make a sale.
I went in to return the tablet. I explained the situation and apparently this salesperson has a track record for not fully explaining or telling customers about this or that, simply to makes his sales commission. So I return the tablet only to be told there is a restocking fee! They refused to waive it. I not only paid $ 25 in sales tax but I also paid a $ 25 restocking fee. So I gave them $ 50 for free. Complete jerks. I’ve been with AT&T for over 10 years, never to have a problem. Only to be screwed over. Does my loyalty and good payment history with no history of complaining mean nothing to them?! The answer is this… Means absolutely nothing.
My advice, don’t EVER accept what your being offered when first spoken to. Take the information home with you and do your research. Otherwise they’ll trap you. Very disappointed with this whole situation.

after reading all the negative reviews of this location, I almost walked out… im glad I didn’t; if you guys want excellent service, come see David Naranjo. He assisted me in upgrading my 5s to 6+. he was friendly, thorough, showed me options, and was patient. he didn’t once divert his attention to another customer while he was assisting me. he was also knowledgeable and straight to the point. he has definitely earned my business and i would recommend anyone over to him. i suggest you call ahead of time so you don’t wait in line. i was in and out in 30 min.

I had a similar issue from another Unilocaler. Here is my story… I called to confirm that i was eligible for a 2 year contract. My att app shows also that i am.
I walk in on iPhone 6 release date, was told that I need to come back in 3 days because that was when my contract expires. I thought that was bullcrap. I went home and was in the process of ordering on
and was able to select the 2 year contract. I confirm it again with an ATT rep. Went back into the store and was told the same thing despite the my att app saying im eligible. So i thought, fine, ill wait the 3 days.
I spoke with an online support was told again, i am 100% able to upgrade online or in stores. Took that log with me and showed it to the manager. They still insist that i had to wait 2 more days to upgrade despite ATT policy giving its customers 30 days early upgrade. Went back into the store, spoke with their manager. Their manager said the same thing. I asked the manager to call CSR but they refused. I called customer service to figure this out. After about 40 mins on the phone with them, the customer service spoke with the manager after the customer service rep went through EVERY CONNECTION to find out why. I guess at this point, the CSR was able to activate it through the phone but the store no longer has the phone i want.
So the reason why? Apparently, the store is using a different system than the rest of the company. Official retail store…
World of advice, if your trying to upgrade your phone within the 30 days before your contract expires GO TO A CORPORATE STORE! If not, you can deal with a retail store.
also, i really want to give kudos to ATT online Rep for helping me out by a lot too.