Associated Head and Neck Surgeons

I waited almost 6 weeks for an appointment with this doctor. He refused to see me because I wouldn’t give my SS Number. Even after I showed Fiscal Responsibility with Valid Insurance and a Co-​Pay.
DO NOT, I repeat, DO NOT give your SS Number to a doctor if you have Insurance! Your Insurance Company already has it. The individual doctors not only don’t need it, but they are not allowed by law to collect it if you have Valid Insurance.
Even if the doctor has to chase you for money, he has plenty enough information on you to find you. A SCAM!

Dr. Waki has been treating my son since he was a baby. He is now 6 years-​old. He has performed two ear tube surgeries and an adenoid removal. Dr. Waki and his office are the absolute best. He has a wonderful bedside manner. He is very thorough. My husband also sees the audiologist there. I am so happy to have him as our family’s ENT. They are highly recommended!

Absolutely love Dr. Moore and his staff! Dr. Moore is PASSIONATE in what he does for each and everyone of his patients and this is coming from an RN in a hospital setting. I am prone to reoccurring nasal polyps and he continues to research the most up to date treatment for my «unique and rare» condition. Gone are my reoccurring sinus infections and congested sleepless nights. I am always greeted with a friendly face in the reception area, gently prepped by his lovely assistant in the examination room, and leave giggling after scheduling my next appointment.

We went to see Dr. Waki for 2^nd opinion after my wife lost her hearing which was caused by Septic Attack at St. Jude Hospital during a small procedure. We did not know Dr. Waki and his office staff before. My wife is Dr. Waki’s patient for last eight months with regular appointments for her treatment. Dr. Waki become our ENT Dr. for entire family now.
This office is very professional, well organized and very well trained staff. The front Desk and Appointment desk is also very courteous and professional.
Dr. Waki is thorough, precise, and extremely skilled and answered all our question. There was no rush even we ask same question twice for clarity. Dr. Waki takes his time to explain any concerns we had.
Dr. Wiki’s assistant Teresa Guerrero is well organize, quick and highly professional. She is taking her Job with passion. We noticed every time during per-​checkup that she is calm, reassuring and compassionate. Every time we called she returned our call the same day within 20 minutes except she was out of office one time. Any report we asked, she email us promptly. We can’t say enough great things for Teresa. She goes out of her way to make sure we were served promptly, courteously and professionally. In last 30 years, I have never seen this kind of service at busy Dr.‘s office. We all know and understand dealing with Dr. Office, you have to wait or put on hold forever then no one returns your call same day. But at Dr. Waki’s office is different.
You will surprise in this days to have this kind of service. You wonder why? I think this office is very well organized, dedicated staff and works as a great Team to assure patient gets the best treatment. We had several visits in last eight months and every time the entire staff was same. We highly recommended Dr. Waki and his staff.

I recently got an unexpected call from Dory, the office manager, regarding my case and she was kind enough to offer a reimbursement for the CT scan that was ordered incorrectly. I understand that people can make mistakes and patients might slip through your fingers every once in a while, and that’s fine, but it was the lack of care and apathy that was really disappointing. I feel like I have some closure and justice now!
If you’re having an issue with your services, go straight to the office manager!

This review is for Dr. Moore. Last time I was here was my first visit. I have a private PPO insurance and so I left out my social security number on my paperwork. Therefore I had to pay full price for my visit even though I gave them my ID number and all of the necessary information that is needed to bill my insurance. Fast forward 4 weeks when I come in for my follow up appointment. I make the appointment for first thing in the morning as to avoid a wait. My appointment is at 8:45am and I arrive at 8:23am. It is now 9:30 and I have STILL not been called back, even though I was told I was next 5 people ago! I like the doctor well enough, but if you are on a time schedule, this is not the place to be. Also they do not validate your parking. So each minute you waste sitting in the office it’s gonna cost you.

I have horrible experience if I could give it 0 stars it will be way better.
I came in with a minor deviated septum and Dr Waki gave me a first surgery… after the first surgery my nose was with a «dint» so he have me a second surgery to fix the dint he did in the first place!
Of course I had to pay from my own pocket… if that wasn’t enough. the second surgery was even worse! Now I have a bump on my nose and it looks horrible!
I did not want any cosmetic surgery done! and he messed it my nose up really bad! now I have to go to a plastic surgeon to fix what he did. Now I have to spend $ 10,000.00 more to fix what he he did. this a waste of time… and a lot of money
HE SHOULD FIX HIS MISTAKES WITHOUT MAKING PEOPLE PAY OUT OF THEIR OWN POCKET!

I have tonsil stones and can’t always get them out. I was referred to Dr. Waki by my MD. I called and asked if he can take those buggers out for me. The front desk said, «Yes, it’s part of the regular visit. Come in.» So I came in. I waited for 15 minutes and was seen by Dr. Waki pretty quickly. He asked me lots of questions about the tonsil stones as well as talked to me about tonsillectomy. Checked my ear, nose, and throat. Then gave me some pamphlets about tonsillectomy and said, «Nice to meet you.»
Wait, what?
I asked him if he’s going to get the tonsil stones out for me and he said he doesn’t see any that’s visible and if they’re deep inside then he won’t do it since most people gag and stuff. I asked him for any tips to get them out and he seemed to hurry, saying I probably was able to read about them online already. So my whole visit with him was about 5 mins total.
Why the heck did the front desk tell me to come in? I took 3 hours off of work, had to pay expensively for a visit to a specialist, and pay for stupid parking just so he can give me some pamphlets as well as tell me stuff I already read online.
He has pretty good bedside manner and could be a very good ENT specialist but I wouldn’t know. For the main purpose of this visit, one star is all this place gets.
DON’T WASTE PEOPLE’S TIME & MONEY!

Dr. Kim performed a biopsy and surgery. Excellent physician! Excellent experience and recovery. He was very professional and thorough. The best in his field. I would highly recommend him. Ralph Lopez

After bleeding profusely for over 3 hours the ER suggested I see an ENT immediately. I explained the situation to Waki’s staff and they offered an appointment over a month away. When I explained the urgency of the situation and asked could I be squeezed in somehow she was actually rude! She told me (and this is an exact quote), «We never, never, never do that!». Another ENT and his great staff took me in, discovered it was a burst artery, lasered it closed and I’ve been fine for 11 days. Just terrible how bad some health care facilities are operated.

So I called Dr. Quilligan’s office to make an appointment and the receptionist went on and on and on and on about having to meet my deductible before I could see the doctor. I ignored her because I pay $ 40 to see the specialist with no deductible.
So I arrived at the doctor’s office this morning for my appointment and the receptionist tells me I have a $ 1,000 deductible and need to pay $ 150 to see the doctor. I tell her no, I have a $ 40 co-​pay to see the specialist. No deductible. Period. I show her my Aetna card which clearly states on the front of the card that I can see any specialist for $ 40.
She ignores me and says I still have to pay $ 150 to get in to see Dr. Quilligan. I walked out. I called Aetna and complained and they called this receptionist and told her that I can see any specialist for $ 40.
I will NEVER go back there. Dr. Quilligan is trying to extort money out of his patients when their insurance cards clearly state the maximum he is allowed to charge.
I wonder how many patients overpaid him because they were in pain and just wanted to get in to see him. I think he does this to every one.
DO NOT go see this guy. His receptionist will pull the same stunt on you. There are plenty of ear, nose, throat specialists in Orange County. You don’t have to see THIS one!

Dr Moore is the best Ent I have ever dealt with. He has helped my sinus problems and takes the time to explain any concerns I have had. A+++

AWEFUL, DON’T USE!!! Took my son and waited over an hour to be taken an appointment room only to wait another half hour before being seen by Dr. Waki. UNACCEPTABLE!!!

This is the only specialist in OC for my treatment and He’s in North OC, My appointments take half my day. Let me tell you, If my mechanic was like this guy, he would be out of business by the weekend. Treatment to 3 tries, to get it right (hopefully by now) plus the exams, post op appts. Yea the staff is great, yada yada yada, They don’t validate. Dr cant afford the parking, and buy a new Jag for himself and Mercedes for the wife every year. If i found a new guy I would go.

My husband needed an ENT for a mass that was discovered under his jaw. Dr. Waki was referred to us by my GP. We found him to be extremely thorough in his diagnosis and ultimate surgery. He was to the point in his communiattion and answered all our questions. There was only one hiccup in that the papers indicating his follow-​up appointment after the surgery had the wrong date as well as the wrong address for the appointment. Dr. Waki has 2 offices.
We highly recommend Dr. Waki for any ENT needs.

I was referred to Dr. H Christopher Moore due to concerns with some swollen lumpy lymph nodes and vertigo. I saw him in December 2012, then went back to his office for some audiology testing with Dr. Titlebaum, and then went back again around Feb. 2013 for a follow-​up visit with Dr. Moore. Overall, in summary, the doctors are great, the office has no regard for promptness (waited 40 minutes, 10 minutes, then 90 minutes past my appointment time) and Dr. Moore’s assistant doesn’t care to do her job and call patients back with pertinent medical information.
Dr. Moore has excellent bedside manner and a nice demeanor. He ordered a battery of tests for me, as he was concerned that I may have and wanted to rule out lymphoma. He wanted me to get the testing done quickly, including an MRI. Getting the information for the MRI authorization was a pain in the ass, and not due to my insurance… it was the complete lack of professionalism in his assistant Monica, who has NEVER returned one of my phone calls. I had to call that office at least 4 – 5 times and left lots of messages to no avail after not hearing anything about my MRI for a month (and freaking out that I may have lymphoma). She was supposed to call me with the info in the first place. It took 2 months to get the MRI authorization info. The only reason I got the MRI authorization information and referral in the end was because I had to go back to the office to see Dr. Titlebaum for a battery of audiology testing. The office assistants had also given me the wrong preparation instructions for my testing, which didn’t make Dr. Titlebaum very happy, and apparently this has been an on-​going issue at this office. Anyway, after my audiology testing, I pestered one of the girls at reception to give me that information, imparted upon her that Dr. Moore’s assistant had never returned my 4 – 5 calls and that I needed an answer ASAP. She did get the information for me with the assistance of another girl (not Monica) in the office.
When I finally had the MRI done, I went in for a follow-​up appointment in Feb. 2013 to review test results. Dr. Moore eased my mind that it wasn’t anything serious like cancer, but wanted to refer me to a infectious disease specialist to get to the bottom of the mystery lumpy lymph nodes. I was told the referral would take about 2 – 3 weeks for authorization. Monica NEVER called me. I kind of got busy too, so I didn’t follow up as quickly either since, the worst was ruled out and I figured she’d be slow to call anyways. It’s now May 8. I’ve called the office AT LEAST 3 – 4 times. Of course Monica doesn’t return my calls or messages. I even had an receptionist write a message for her, letting receptionist know that Monica doesn’t return calls and refusing to get transferred to her vm. Today, I called again, emphasized that the request for referral by Dr. Moore was over 2 months ago! The receptionist was kind and asked another assistant to look into their computer system and provided me with the referral information.
Now was it really that hard? It’s terrible to have staff that doesn’t return patient’s calls, ESPECIALLY for IMPORTANT TESTS that the Doctors’ want the patient to have. In my opinion, this seems like a huge medical liability! It’s also grossly unprofessional. I would have complained to the medical group, but there’s no where on their website that allows you to do so or tells you who to contact. Again, I have no complaints about the Doctors at Associated Head and Neck Surgeons. My chief complaint is with the complete disregard of this one particular staff towards patients and patient needs. I hope that there’s better training and office management of this sort of thing. I should not have to call more than 4x to get information on anything, period. I do commend the receptionist who was polite and tried to be helpful each time I called. Then there’s the long waits past appointment times.

The greatest!!! He saved my life!!!

I randomly looked for an ear, nose, and throat doctor that would take my insurance. (Just call in to see if they take yours or not)
The place is really clean and the wait wasn’t long at all. With an appointment, I was in and out within 30 minutes. The doctor was very straight forward and was really quick. After a quick look and cleaning my ear, Dr. Quilligan prescribed me the medicines needed and even a home remedy to prevent anymore ear infections.
The nurses were quick as well and well-​organized. There was no delay at all. Nothing too friendly but not a bad service at all.
The only downer is that the parking lot is very limited. The free parking is limited to 30 minutes. There is a parking structure where you can pay. $ 2 per 30 minutes and $ 10 maximum. The doctor office doesn’t validate, but there is a Peet’s Coffee downstairs where they can validate for an hour if you purchase something.
If you’re there for more than a doctor’s appointment, just park in the designated areas and get it validated in the coffee shops or restaurants and bypass the hassle of re-​parking your car.