Roto-Rooter Plumbing & Drain Services

I’ve used them in the past and often wondered why a job spans over days and multiple bills worth of hundreds of dollars. Last month, I called them when my house was flooding due to a root-​clogged perimeter drain. They sent a technician and he used a cutting blade on his auger and got it stuck. This was on a Saturday morning and it was pouring rain still. He said he’d come back Tuesday at the earliest to retrieve his auger and billed me almost $ 200 & said it will be about $ 410 to retrieve the stuck cable! So now I’m stuck with a completely clogged perimeter drain, with an auger cable stuck in it, with a ball of roots at the end of it, and have to wait until TUESDAY. Luckily the rain subsided and I didn’t have to stand guard in my finished basement with a shop-​vac any longer. Tuesday came and went and I had 5 calls into Roto-​Rooter to talk with the supervisor that promised to have the stuck auger cable removed. Wednesday I pay a different plumber to remove the cable, it cost $ 75, plus the other plumber finished augering the drain and removed all the roots since he had the correct procedure and noted that the Roto Rooter should have never put a big cutting blade into my perimeter drain like they did. Wednesday evening a Roto Rooter technician showed up at my door requesting their cable. No appointment, no call back. When I told them it had been pulled out by another plumber and snapped twice during the procedure, he simply walked off. Very unprofessional and this will be the last time I get hosed by this company.

We had our drains back up this past Saturday, which has never happened to us in the home we have owned for the last three years. My husband called Roto Rooters and was able to talk to the technician on call to figure out what was going on and what we needed to do. We opted to have them come first thing Sunday morning.
Unfortunately (this is why I didn’t give them 5 stars), the Saturday night tech did not put us in the list for Sunday so we called them Sunday morning when we hadn’t received a call to find out we would have to wait around for hours until the tech to get to our house. He did not have the best customer service on the phone, making bus feel as if it was our fault he wasn’t notified.
Once he got our house, which was about a 2.5 hour wait, the technician was so pleasant and friendly! He identified the problem and got the job taken care if in no time! He even informed us on what preventive care we should take to in the future.
Overall, great in-​person service but could improve on their phone skills. We will use them again if anything happens in the future.

Technician came in the time frame specified and was great. He identified the issue very quickly. My sewage pump needed to be replaced. He gave me an initial estimate of between $ 800 — $ 1200. He left to get a pump and when he came back he said he got one at a good price. Bottom line: my bill was less than the estimate — $ 703.58!
I was very pleased.

I had a leak in the closet where the water heater and air conditioner is kept. They were able to come out as soon as I called Friday night, but as it wasn’t an emergency, they came out bright and early Monday. Did the job quick, and were in and out. Great job!