Enterprise Rent-A-Car

I rented a Ford Fusion in May, 2015. The only problems I encountered were that the oil had not been changed so I was instructed to stop by the local Express Oil and have it changed at Enterprise’s cost. I did so and while I was sitting in the car during the oil change I lowered the passenger visor to see if there was a mirror on it. The whole visor fell out. The attendant at Express managed to rig a screw to hold the mechanism in so it worked for my trip. In addition, the headliner in the car was falling down over the rear passenger seat. This wasn’t really a problem, but should have been repaired. Also, the wipers on the Fusion were different and very difficult to figure out. Since it rained for the entire trip, this was really a safety hazard. There was not a driver’s manual provided in the car, so I had to learn how to work the wipers by trial and error. Not fun in a tropical storm!!!

Very disappointed. I called to inquire about a certain type of vehicle (I needed a compact car), and the rep told me they had «plenty of cars… so come on.» I got there and was told they had nothing in the class I requested, he was very rude and wanted to upgrade me to a vehicle at much higher cost. He seemed to know that I needed a car and would be forced to take whatever they had. This used to be a great Enterprise location, but this type of deceit is awful. I did not rent there, and will not rent from Enterprise again if this is the type of sales tactic they allow now.