Bill Bryan Chrysler Dodge Jeep RAM

The manager is one complete idiot. All he kept saying is, hey, I, m real are you real? At least 10 times. And then his sh peel, Hey, would you be color blind for the right price? This guy is the typical 1950s USED CAR IDIOT. Do yourself a favor and go elsewhere.

I bought a 2011 Kia Soul with manual transmission on 12÷14÷15 for $ 10 000 paid in full. I had totaled my car and sustained two back injuries 3 months apart. When we went to pick up the car a few days later after detailing, it was at night. While we were waiting, the salesman and my boyfriend were talking. My boyfriend stated he thought I paid too much for the car. The salesman agreed and said it wasn’t worth over $ 7500. He actually admitted that I way overpaid. The next day, I realized the car still had the look of not being detailed on the inside. Also after a couple of weeks of driving it, I realized that driving a manual transmission was exacerbating my back problems. I messaged the salesperson and his response was that I could trade it in on a different vehicle but I would lose about 4−5k. I then wrote a complaint on their website and a woman called me. She said it sounded like I wanted them to just buy the car back. I said yes and she laughed and said the sales manager would call me the next day. That was three days ago and I have heard nothing. These people will not work with you and will knowingly have you pay way more than the car is worth. Do not buy from this auto group!

Shady… The one word that I can think of. Car was priced at $ 14k, then I found on internet for $ 13,600, then I went to
and got a «special» for $ 13,200. Just tell people the price of the car. It was a used 2013 Jeep Compass that they couldn’t settle on a price. I tell them my Mother-​in-​law lost her husband the week prior and we were trying to find a reliable car and was trying not to set there and «wheel and deal» with car salesman. They tell you they have a «deal» that they will give you up to $ 5000 over trade-​in value on your car… yet, we trade in an ’04 Chevy Blazer and an ’00 Chevy Van and they want to give us $ 1750 total… anyone that can make sense of that… please inform me? This is the exact reason people HATE car salesman! Not one HONEST bone in them, even in the circumstances… they kept giving me a different price even as I was leaving the lot in our car… I wouldn’t do business there if I had to walk to that Dealership. DJ the salesman was an honest guy… but the Sales Manager (Buzz Haircut… Don’t even wan to to remember his name) who we had to deal with the most… I felt like punching the f**king idiot! There’s my 2 cents…

I have never been treated by a dealership. I went to pick up a friend while her car was being serviced and when I arrived the service advisor was berating her. She recently bought a Dodge from a different dealer, but Bill Bryan gave her a hard time about the warranty. The fact is, it was warranty work and they did not want to do the service. The service advisor treated her like she knew nothing and when I said it was a warrant check he still wanted to know who pay for the service. When we questioned him, the other service techs came out to laugh at us. I will NEVER purchase a vehicle from them. This was the WORST customer service I have ever received.

I’m really upset, this weekend John and I went car shopping. We found a used 2014 with like 6000 miles. The salesman, his partner, and the sales manager offered to sell us the vehicle for $ 29,000. It was a VERY high pressure sell. I gave them a check on Sat. To hold the car at their request and told them I would purchase it on Sunday because when it comes to large purchases I’ve made a rule that I HAVE to sleep on it at least overnight. They did a «hard» credit inquiry based on that vehicle and the price I was quoted. Later that afternoon they called and said that with $ 4000 down they could get me at my target payment of 450.00 a month, but they needed me to come back in with my check stubs because the banks would be closed Sunday and they needed to get everything ready to go. I did as they asked and again was pressured to buy right now, ended up being an hour late to a work engagement that night because of all the running around. On Sunday, I went back to complete the paperwork. We were there for about an hour filling out paperwork and then the sales guy came back and said there was a problem, someone had checked the vehicle in wrong and none of the 3 people and finance guy had realized. He said they weren’t even sure where the vehicle they had promised to sell me had come from, and that the vin number and information they were quoting prices on wasn’t even a vehicle they had on the lot. So then he shook our hands and promised that he would work it out, speak to the owner and we would get the car we wanted at the price we were quoted after they sorted everything out. I texted him this morning and he said to come in when john gets home to get everything done. John got out of work early for this specific reason, we went in and the sales manager basically sat down and acted like he was going to do us a favor and sell us a different less expensive car because they weren’t going to honor the prices that we had already agreed on. Or he said I could put an extra $ 8000 dollars down for the vehicle they had already promised to sell me to make up the difference in its actual price now that they realized they had made an $ 8000 mistake. I left. The car I wanted to buy sits out front next to the road, still with wrong info on the sticker, and they’ve since put up a video of the exact car I drive and offered to buy and the info there is wrong too. On the video on their website they have it marked at just 22,000 dollars. So basically they want like 34 – 35, told me they’d sell it to me for 29, and have it on the website wrong for 22. The salesman called me and tried to guilt me, told me 3 people will lose their jobs if they honor the price they originally gave me. Then he started in with the hard sell… Am I going to let $ 8000 stand between me and the car I want, oh or he could get me in the other one that I was NEVER interested in for much less. When I got upset with him he said this is a business transaction and suggested that I was getting emotional. I told him I understood the mistake, but that they still are doing nothing to fix it despite learning of it yesterday and I wanted the dealership owner to call me and apologize for wasting my time. He said «if I have him call you will you put down the extra $ 8000 and buy the car?» I told him that the way they had treated us was really messed up and I’m pretty sure that it may even be illegal. He said «well make me an offer, you haven’t even made me an offer.» Can you freakin believe this crap??? I’m so ticked off that I’m literally seeing red… I’ve got the video from their site with the wrong price… and I’m sharing my story so other people don’t waste their time too. Sadly I had previously purchased a new car and was a returning customer. Their profit margin is way more important than their reputation and their repeat customers.

Bill Bryan saved me from having to drive to Wesley Chapel for a new battery for my Fiat, so I appreciate that a great deal.

Bait and Switch! Watch out for these slick dealers!
We came to an agreement with a member of the internet sales team for a new vehicle and a trade in, including all incentives, dealer fee etc. Spoke with two people before making the trip up from Orlando to make sure everyone was on the same page. When we arrived, we were handed off to another salesmen who went into his sale pitch for a new car. After informing him we already came to a previous agreement, he brought out a used vehicle and told us this is what he had to give us. Obviously, this was a problem as we agreed to a new vehicle.
We were passed off to the sales manager who apologized that we were quoted what we were quoted and he can not honor that. He continued to try to sell us a used vehicle, which we entertained to try to work with him, but after 1.5 hours in the shop, we left with no new vehicle, ½ day loss in pay, and 50 miles in used gas to show for it. The parting words were that he can’t let a vehicle go for that price, and all he can do is say sorry that we were quoted that.
They called a few days later and said they could honor the new vehicle price, but would not accept the trade as agreed upon. After I told them I feel like this was a bait and switch attempt, I was told I was bulling them and was unfair for asking them to honor the agreement.
Worst experience ever. From when we walked in the door, to the multiple emails and phone calls afterwards, they had no intentions of giving me the deal that they got us in the door for. To add insult to injury, to accuse me of bullying and being unfair is just plain unprofessional.

I went to this dealer while in town on business. My car was due for an oil change and I brought it in, and left in a new car thanks to Jeff. I appreciate everything he did to help me. The staff here was great. I also like that they have complimentary hot dogs, popcorn, drinks, etc. for their customers. Too bad they don’t have a dealer in Miami.

Most generally, I would give Bill Bryan a 5 Star. Today, I have to give them a 1 Star. Reason being, I was told that my services that was required would take 2 hours. However, it actually took 6 hours. I guess my biggest issue would be that nobody came forward to communicate with me that it was going to take longer than the two hours that was quoted. I had to approach them twice to find out the statis of my repairs. Also, I never received an apology for their services taking so long. My whole day was wasted because of this event. I wonder if they will post this on Facebook like they do their 5 Star reviews. I will be very disappointed if they don’t and consiquently, will unfriend them.