Popeye’s

Boyfriend really wanted Popeyes so we ignored the low rating. First off, both our drinks were wrong but my boyfriend went in to exchange them & got our order pretty quickly, the girl forgot our dips but brought them out right after my boyfriend got back in the car with our food. Food was good though. Very good biscuits & Cajun fries. Chicken seemed to be cooked through-​out. Fingers crossed that I don’t eat my words & get sick.

It seems like every restaurant in Front Royal is run by people who do not care about customer service nor the quality of their food. I never fail to be disappointed. I ordered the garlic chilli chicken special and the chicken is so dry that it hurt my mouth to chew it. Call the restaurant and the manager said I was mistaken the chicken was fresh mark one more stinkin restaurant in this town off my list

First off I love Popeye’s Chicken (see my review for the Winchester store). I have been to this location five times now and at first I convinced myself they were suffering from the dreaded «Newely Opened» syndrome. .but now after many months I realize that in order to get my fix of Popeye’s Chicken I will need to go to the Winchester store. The Front Royal store seems clean enough but the food… ugh. The chicken is much smaller than other locations. I enjoy the spicy and it seems that they are skimping on the spices… it hardly has any taste. The red rice and beans were like a chunky soup… not how I like them. Onion rings have a strange taste and they leave your tounge feeling like it is coated in something. And the Sweet Tea is so watered down I can’t finish it. Again once or twice I can make excuses but all five times it’s time to keep on moving especially since Popeye’s is not cheap… you pay a premium. Winchester Popeye’s is for me from now on.

One of my favorite places, but these guys are having issues getting it all to come together for them.
I’ve given them more than 6 chances, and they simply can’t get it together.
Their fries are always way over done or simply cold. The onion rings don’t taste the way they should. The corn on the cob is mushy. And the red beans and rice is often not offered with enough red bean or the rice is undercooked.
They often simply just get the order wrong with no offer to make the correction. The tenders have always been my fav and they are hit or miss. Often not done or so done they are like rubber.
I keep going back, hoping they’ve figured this out. I guess I’m a glutton for punishment.

Went through drive-​thru, in a hurry with a very fussy 2year old. In the line 27 mins for a fish and shrimp platter with gbeans and fries, only to find out when I arrived home no fish or fries with my 14 $ order. Very upset, not sure if I will go back.

Got our order completely wrong. The onion rings are different then the normal. There was only 5 ppl in the restaurant, wasn’t like it was busy. They need to get their c$&@$ together.

Finally a decent chicken place in Front Royal! Well cooked, spicy and fast service. They got it right! Welcome!

I bought a 4 piece meal I ate the wing leg they were great two bigger pieces pink under cooked. I tried calling 6 times in a hour finally a answer the manger says bring the chicken back… umm it’s been a hour I tossed it he then decides to laugh at me and tell me there’s nothing he well do not happy.

This Popeye’s location is a new addition to the gastronomical selections in Front Royal, VA. I was thrilled that a location was coming to Front Royal, as it would lessen my trips to Winchester for Popeye’s chicken. However, as other reviewers have noted. The place has yet to get their employees to work as a cohesive team to simply run the restaurant as expected. Rather, they have failed to ensure that all menu selection are available for order and the food was not maintained at the proper temperature. I’ve been twice since it opened, and both times I would quantify the atmosphere as dysfunctional and needs major improvement before I will ever return.
My first issue with this location. I don’t really care for sweetened drinks with my food. Each time they did not have any unsweetened iced tea available near the beverage area. During my first visit, I assume it was the owner that was holding a meeting with the assistant/​management staff in the dining area. As they were going back and forth with their conversation, I was thinking to myself, I don’t really want to hear that while I am eating my lunch. As a retired manager, I feel it was unprofessional to hold a business meeting in the customer dining area during peak lunch hour.
The food was not good. The chicken was average but both side order selections (mashed potatoes and red beans and rice) were lukewarm, well below what I estimate the health department requires for safe food handling. I finished my meal as quickly as I could to avoid hearing the continued onslaught of noise from the management meeting.
On my second visit, I never made it past the order counter before I left this dysfunctional place. I arrived early for lunch around 11:45 am. I tried to place a food order, but was informed by the less than pleasant cashier that my side order selection of coleslaw was not available because it was not made, and once again they were out of unsweetened iced tea. At that time, I decided that I had enough. Instead, I went to the Kentucky Fried Chicken restaurant in town for lunch.
My experience on that visit to KFC was very positive. The food at KFC was fresh and hot. The pricing is more reasonable than Popeye’s, and you get more chicken with the three piece meal (two breasts and one wing vs. Popeye’s smaller two wings and one breast). The Front Royal KFC will now be my first choice when I want a quick lunch of fried chicken in Front Royal. During my visit, the staff there was friendly and responsive, and all menu selections were available for purchase.

I have never had such a horrible and uncomfortable dining experience in my life! The dining room was dirty and the tables were littered with food. They were out of many items that we wanted and had NO sauce other than ranch, cocktail, and tartar. I could have lived with this, but then an employee and the manager got into a verbal altercation (shouting match) in front of the customers. The employee was cursing and yelling and was fired in front of everyone. She claimed that the manager was thawing out frozen chicken in hot water and was worried about customers getting food poisoning. This didn’t make us very happy considering we were already eating our meal. I think we (and the other people eating) should be refunded for our meals. I may even make a call to the health dept tomorrow to come inspect this restaurant. That manager and former employee should be ashamed… we will not be back!

Give them time, see if they work out the kinks. This location having opened 5 days prior to this review, struggled to keep up with the small amount of business at 8:30 PM. In all fairness, stock may have been depleted earlier today and through the grand opening.
The problems: they were out of 5 of the 8 dipping sauces, having only ranch, sweet, and hot sauce. To save face, they also offered ketchup. Yep. Ketchup. For chicken. Only in the Fro’ Ro’… There was no ice in the soda machine, and they did not have the staff to spare to fill it. The poor girl who was supposed to give the food to us had to run back and forth with every customer to fill it with ice from the drive-​thru station. There was a 9 minute wait for food, so there was a substantial traffic jam at the counter/​soda machine. Then she had to tell every customer they did not have the sauce they wanted, and go through the litany of ranch, hot sauce, sweet & sour ketchup with each order she gave out. The family before me in line came back after leaving because they forgot his large side. Once I got to the table I realized my order was missing an item as well. Everyone dining in was served a to-​go box in a plastic bag, which was offensive because they had trays. I presume they didn’t want to wash them. It was one of those things I didn’t even notice until it dawned on me that I was eating out of a box in a plastic bag. It reminded me of the days in the Army where they would «treat» us to a box lunch. Poor service, poor logistics and poor staffing.
So why two stars, and not one? Because the food (for fast food) was very enjoyable. Even without the Mardi Gras mustard (cough, cough!). That was the redeeming quality. It may be unfair to judge them so harshly in the first week, but they should have been ready for this before opening. I will return again and give them another shot, but service and organization must improve.