The UPS Store

Excellent fast service! Everyone is extremely nice and friendly. Brad remembered our names after just meeting us once and is very personable.

Not only were they polite and friendly, but the service was quick! Definitely recommend using this store any time!

Like the others have mentioned I usually don’t write reviews for companies like this, but he service that I received was truly amazing. I was visiting Frisco from out of town and had been looking for somewhere to fax. As soon as I walked in I was greeted with a huge hello, and was treated like family. The gentleman was so nice and helped me with everything I need. I would definitely recommend this location if you’re looking for great customer service.

I usually write reviews for restaurants and not this type of business, but the gentleman who was working today was the friendliest, kindest, most helpful person Ive encountered in a very long time! Thank you for great customer service. You all made my day :)

I don’t normally leave a review to business like this but omg the service was FANTASTIC! I used Unilocal to look for ups nearby and found this hidden gem. They got me in and out very quickly especially during this rush holidays time. The ‘fabulous’ manager (?) guy was so awesome! He was very friendly and helped me above & beyond.
If you ever reading this I want you to know that hard working people like you deserve a recognition:)

The worst customer service ever! I was being helped by someone else and the owner, told to me later, interrupted and told me the number was on the back of my notice and they only ship for UPS. He was very rude about it and was annoyed that I even asked. I told him that was «great» customer service and he was very rude. After calling UPS in my car and getting the complaint # I went back in to ask if the first guy was new and what the owner’s name was and why he was so rude. He was already trying to cut me off from talking with sarcastic comments. After asking his name he got into my face and said he didn’t understand why I thought he was rude! I had to ask him to back up since he was making me nervous and then he told ME to leave and never come back or he would call the police if I was in his store again! All because I asked someone else to help me track a package! Wow! (Sad because his employees are nice and friendly. I have been there before and will never go again!) #BBBnext I’m going to report on every site! I almost called the cops but figured they really couldn’t help. But I will make sure no one else has the same experience! I didn’t deserve that! He said his name was Brad Sheeles but I am not sure by how he said it.

A very nice post office– much much better than USPS! there is stamps, printing, copying, packing and more. I like this place better than USPS and will continue coming here :)

Nice folks. I just stopped in to make a USAA deposit since the UPS store near Main isn’t equipped for deposits yet. It was an easy in and out transaction. They actually had more than one person working there so no long line. Staff seems to remember repeat customers. I’ll just need to remember to go to this location instead of the other one.

I would definitely suggest finding another service instead of using this store. They don’t care about their customers.
I went to send an overnight package and they employee would not enter all the address information for UPS. Therefore, my package got to the correct person 4 days later! I went to the store and talked to the Owner Trey and he said it was a weather issue. That excuse didn’t even matter. He said he would call me in 2 day about the issue. He never called. I called and left messages for him and he never returned my calls.
UPS was not at fault. It was the error of this store. The Owner doesn’t care about his customers.