Picasso Nails & Spa

I instantly fell in love with this nail salon best one i have ever been too!(: shout out to Ben! My new personal nail artist

Staff have become more junior making fundamental errors filing nails and applying polish. Nail polish samples are faded and old, really hard to tell what color your nails will be. Haven’t been happy the last few times, complained politely but they said it was my fault for not pointing out I didn’t like the sample color. Tried to be loyal but I’ve moved on and much happier. Front desk lady challenging…

I went today after work for a manicure. I went a month ago for my first NexGen, and I love it! It lasted a whole month! For real! So, I told myself it’s time for another, after I felt embarrassed for all the new nail and the perfectly shine nexgen.
I arrived and the manager (all lady at the front desk, with bossy attitude) was visible mad /​grumpy, because I only was getting a manicure, instead of a mani/​pedi combo. She asked me several times if I wanted a pedicure, as I said «no thanks, today I only want a mani» She was rude, mad and rolled her eyes at me like a 3 year old girl.
After that I found «Ken», a really good, detail oriented Vietnamese man. My manicure is perfect. With the design exactly like I wanted, I just explained to him (no pictures, nothing) and he copied from my mind with a perfect outcome! There is nothing about this manicure that I don’t like!
Again this place is getting 4 stars for me, for the rude lady at the front desk.

I made my first visit to this salon on my birthday earlier this week and I could not have had a better experience. I’ve been trying out different nail salons in the North Dallas area for the last couple years since I first moved here, and this place is by far my favorite. Ben is the one who did my nails and my pedicure and he is AMAZING! I absolutely recommend this nail salon to anyone who is looking for quality service and results.

Got shellac on my acrylics and they did not do it correctly even though I asked the lady to put the base coat of gel on and she said it was not needed, and less than a week all the gel had peeled off.

Made an appointment and was told to be on time. I left work early so I could arrive 10 minutes early since the woman making my reservation insisted I be prompt. When I got there the woman at the front desk asked for my name, checked to see if I had a reservation and then asked for my name again. She then told me to select a color and be seated at the front. I waited there for 5 minutes then was brought to a station. No one greeted me nor asked if I would like anything to drink. I waited another 25 minutes while many unoccupied techs just stared at me. After waiting almost 35 minutes with no one coming to me I decided that this place was just not worth my time anymore. Would not recommend this place to anyone who values customer service.

I decided to try out this place today and it was the worst customer service ever. The nail tech didn’t listen to me at all. I got nexgen done and he didn’t ask me before he cut my nails how short I wanted it. I told him that one of my nail is crooked and he completely ignored me. They rushed me into paying saying that they’re about to close even though there was 2 people still getting their nails done. The place itself is very nice and the prices are not bad. While I was getting my nails done I noticed that they had 2 customers complaining about poor customer service and the lady at front completely ignored both of them and rolled her eyes. I don’t even want to leave them one star for the horrific service I received

They were really busy and I did have to wait a few but Annie did a fantastic job! The massage was amazing!

Came in today because the company i work for uses them as a referral gift card, which intrigued me to see how their quality is.
Wow!!! From Hello, i was impressed. The manager Kat greeted me with a friendly smile and hello. She set me up immediately with Kim (nexgen nails) and Kristy (my pedi).
Kat, continued to be personable and did quality checks in the middle and at the end. Truly feel warm and cozy here.
Kim, was very knowledgeable in nexgen and how i wanted my ombré done, plus thought to put my right finger all blue, oh my in LOVE!
Kristy, she did an outstanding job cleaning my dry skin off which is a task! My leg massage with parffin, glorious. My achy legs and feet are rejuvenated.
They still have the bags in the foot spas and open new tools in front of you. Clean and quiet. Tv’s are muted and they have today hits playing quietly. The other thing that’s impressive is they dual mani/pedi’s so your in and out in roughly an hr.
I’m definitely a returner.

I recommend this nail salon. It’s very clean and sweet smelling. Employees are very friendly and professional.

The pedicure was fine, but had an issue when I went to pay. Owner or manager kept saying my card was declined, which is not possible as I knew it had money in the account. I called bank, they said no record of them trying to run the card and it would work, they had not declined it. I tell owner who shows me a bunch of receipts and says no, it is my issue. I say fine I’ll go home and get a different card, well he wants to keep my card — uh no, I know it is a valid card I am not leaving it with you. I (not sure why he didn’t think of it) say run it manually — he does and imagine that — it goes through fine. Had he been willing to accept it could be an issue on their side, or trust I would come back with a different card I would have been fine with it. But instead, he acted like I was trying to skip out on a $ 40 pedicure. Poor customer service, will not support this salon.

Great customer service.
Relaxing environment.
My husband really noticed that it didn’t smell like a traditional nail salon. It was our first visit, but I plan to return!

I’m not really one to write a bad review, but the experience I had here wasn’t great. They were a little busy, but it wasn’t bad. We pretty much got seated right away. The lady that was doing my nails hurried through it and cut my acrylics different lengths. Usually when I go here they’ll make them even, but when I told her they looked uneven she just ignored me. Then she messed up on my nail when she put the powder on my nails. It was bumpy and she didn’t brush it down well, and when I pointed it out she just left it and painted over it. Only one coat of paint, so now my nails are transparent and don’t look smooth. You can see the brush strokes. Also, there are little bubbles in the nail polish so my nails look speckled. While she was filing them down, she kept filing my skin and I had to pull my hand away. She gave me a cut on the skin near my nail. I’m very unhappy, and won’t be coming here again… I was told by a friend that Starwood nail salon is amazing. So I’ll probably be going there.

I am updating my review based on more recent experiences. We have returned to this place a few times and asked for female only techs. Each time we had the same women techs. We can’t recall their names but know them by sight. They have been very good and competent each time. They were friendly but not nosy or too chatty. I like it this way. I like reading my magazines or watching a movie on my iPad and not answer questions from a stranger removing my cuticles. Anyway, I get the nextgen pedicure and my daughter gets the manicure. They take their time to apply the coats so it is not all massage and a two minute paint job. Hope they keep up the good work because even with nail places on every corner of Frisco, it is tough to find a good place.

The service was prompt and polite; we were tended to immediately. The manicure stations were all filled, so we were seated in the pedicure chairs for our gel mani removal followed by a regular mani, and a french gel mani. The regular mani was good, a few areas of missing colour along the edges but overall fine. The french gel mani was perfection and lasted 3 weeks without a chip. Prices are comparable to other nail salons in the area… definitely not a «cheap» nail shop; you pay for cleanliness and skill. Will probably go back!

Tried this place for the first time. Didn’t like my nails at all, the nail person did a shitty job. Will not return.

Great experience with NextGen and a pedicure. Everyone was friendly and the salon is very clean. I didn’t have an appointment and they fit me right in. The tech immediately noticed the poor NextGen job that was done at a different salon (way too much on the nail) and asked if it was done at their place. That immediately told me they care about the quality of their work. Overall a great experience and I will be back.

They were good. Jasmine was my nail tech and she did a good job. I got the Picasso pedicure with no polish. So the basic pedicure with an added mud.
The pros: they got me in quickly and they were polite (asked me if I wanted water and reminded me about my massage chair – turn it on!).
I took off one star because it seemed like Jasmine was rushed at the end by boss lady. I think my mud wrap was on for less than a few minutes. I feel like it was a bit of a waste considering I upgraded specifically for that service. They WERE really busy but still…
Lastly, and this might just be me, but I felt like they rushed through my service because I’m Asian. Okay there! I said it. The white lady next to me literally sat down at the same time and when I got up to leave, she was just still in the midst of her massage. Hrrmmmm… And she only requested for the Sparkling package (cheapest package). Sigh. Minus one more star for making me feel less important. (Maybe I’m a bit sensitive)

Great experience! They did a fabulous job. I asked the man that was doing my pedicure to not cut my cuticles. And he did just that! AND they didn’t use the metal thing on my callouses (just pumice)!
**I went back again and didn’t have such a great experience. In order to not be misleading by my previous post, I felt I needed to edit. The tech only put one coat of polish on my nails (you could see through it and it was uneven), she seemed put out by having to do my pedicure, and seemed to be in a hurry the whole time. I’m disappointed. My friend had a similar experience that same visit.
I guess it depends on who you get if you will have a good experience. The guy I had last time was fantastic.

This place is the best for nails, waxing and pedicures, I have been going now for over 6 months my favorite pedicure person is Nikky she can give u the best foot massage and ur nails are clean and fresh!
Arlene does my power dipping finder nails and she is a great for eye lash extensions, I’m telling you this team takes care of you, they make sure you are happy when you leave this place and super happy to come back to get pamper again soon!
Can’t wait for my next appointment!