PetSmart

I spend a LOT of $$$ on my puppies every month and as most pet owners, I’m very selective as to where I shop their treats and other stuff. This PetSmart store is one of two places where I get their things from (the other place is a dog bakery in Plano) and I’m glad to say this is a GREAT PetSmart! The staff is super friendly and helpful, they’ve got a huge assortment and the store is kept very clean, easy to navigate and well-​stocked. In my experience, most PetSmart stores are good — way better than the PetCo stores that I have visited — but this one stands out in the way of how well kept it is! :-)

From the first time we walked in to this store on September 26^th 2015 to get items for our new puppy, to our ongoing visits, the staff is consistently service focused and happy to help. We also use the Banfield in the store, as well as the groomer and the private Dog training services. Ratings are:
Banfield: 4 stars. They are timely, helpful, loving to our pup, and have not tried to oversell me.
Grooming: 3 stars. Super nice but I am not sure they are experienced enough to take on a Goldendoodle hair.
Dog training: 5 stars. Shelby is smart, friendly, loves animals, and is great at relating with all age of owners.
Petsmart Staff: 4.5 You guys rock.
Overall– we love this store and it is because of the staff. Way to hire, Petsmart! Now it’s time to give the manager a raise for retaining such caring folks.

Very friendly and helpful staff. Just stopped in for prescription wet food for my cat (he likes to get kidney stones) and a muzzle/​nail trimmer for our dog (she’s impossible). The staff greeted me right away and offered their assistance. I saw the prescription food right away so I didn’t ask for help. Then later I easily found an associate to help me find the nail clippers. Easy peasy. A small wait in the line, but a friendly cashier. No complaints here!

The gentleman that helped us was very nice. He would have gotten 4 stars. Petsmart was having a big sale on their fish. Too bad corporate didn’t order many this week. Yes, I know the fish come in on Fridays and maybe they sold them over the weekend? This was the fifth Petsmart Ihave been in since Friday. All five had a very limited shipment of fish that were part of the big sale. Pretty disappointed in your sale.

Though I don’t want to shop here anymore until they stop selling live animals, I do need food for my rabbits. Their end cap clearance isn’t too bad either. The employees are pretty lively and friendly as well.

I am extremely disappointed and would never go back to pet smart for grooming. I have been a loyal customer and this experience has left a bad taste in my mouth. I have a chow chow and requested that they shorten his fur but keep his face and body proportional. Instead I got my dog back and did not even recognize him. It looked like a rushed job. They cut his body fur too low and did not even touch his tail. I spoke to a gentleman for 15 minutes prior to scheduling the grooming and insisted he leave notes so when I bring him in that someone else would know exactly what I wanted. No notes were left and now I’m left with a shitty job. As a groomer you should listen to what your customers request especially when I get charged 90 bucks for my dog being a chow. I will make sure none of my friends return to this place. I would have given this place zero stars if I could. A customer has been lost.

IF YOU LOVE YOUR BABY, DO NOT GET HIM/​HER GROOMED HERE! Recently had a 7AM appointment. We were the first to arrive at 7 and had to wait on the groomer that was running 10 minutes late. At 10:30AM, we had not received a phone call that our dog was finished, so my husband called to check. The groomer that answered the phone said it would be another 30 – 45 minutes before he would be finished. As stated previously, we were the FIRST to arrive for our 7AM appointment. Does that mean my baby was sitting in a kennel just waiting all morning?! At 11AM we still had not heard back from them, so I went ahead and just drove to the store. Sure enough he was finished and in a kennel, but yet NO phone call from the groomer to tell me he was ready. His cut was HORRIBLE! They shaved his tail! It’s not like he was matted, he had just been groomed one month ago! They didn’t bother to call and ask/​tell me that they were going to shave it! As I was waiting I watched a groomer trim another dog’s nails. The dog seemed to be sensitive. The groomer kept jerking his paws and fussing at him in a mean tone. If that’s how they treat them in front of customers, you can only imagine what they do when no one is looking! I recommend going to Every Dog’s Day in Frisco for grooming services. It’s where we board our babies and from now on get groomed there as well!

IF YOU LEAVE YOUR DOG HERE YOUR DOG WILL BE IN PAIN MAY EVEN BE TORTURED… I stayed and waited & watched them and they still didn’t care and take it easy with the grooming, so imagine while the owners that leave their loved ones. And they’re very deceiving their very nice on the phone to get you in there, but when you walk in their all dry with NO personalities AT ALL it’s like they get these people straight from jail on a jail release program. I’m pretty sure if their records were checked some may even be on paper. I wouldn’t trust these GROOMERS with a mouse! And when I gave instructions to STOP hurting my dog the so called uneducated groomer throw the comb down and said he’s not doing my dog and the grooming mgr (amber) and the store mgr (hector) were both there and saw and heard EVERYTHING AND DID NOTHING!!! So what does that tell you? THERE’S NO STRUCTURE ANYWHERE IN THE ENTIRE STORE. LITTLE TO SAY I’M BUYING CLIPPERS AND GROOMING MY DOG MYSELF I’M TRUSTING NO ONE ANYMORE
Also, my friend sent this to me AFTER I TOLD HIM ABOUT MY INCIDENT YOU MIGHT WANT TO THINK REALLY HARD AND LONG ABOUT PET SMART… We have neighbors who took their dog to Petsmart to have their dog groomed. If you’ve ever seen their grooming stations, they’re like elevated tables where the dog is leashed to a pole for the groomer to do their work. The dog fell off the table and was choked to death by the leash. Sad, sad story and it took almost a year for Petsmart to settle with the owners of the dog.

Great store, great selection. This store holds adoption events, has a Banfield veterinary clinic, and a grooming salon. It does not have a Petshotel though. I took my dog to training courses here and we got a lot out of them. The staff is friendly and very helpful; they will answer any questions that you have (even if, and especially if you are a clueless first time dog owner like myself).

Grooming review only:
I was very disappointed in the grooming services. While the attendants/​groomers were very nice, they were not able to groom my 2 cocker spaniels in the agreed upon time. My dogs spent 5+ hours there on a Saturday afternoon. We’d scheduled the appointments side by side and were told it could be done in a couple of hours. 3 and a half hours later when we called, they said it’d be «another 20 minutes». An hour after that and it was still another 20 minutes. I received a lot of excuses such as «Saturdays are busy» and «I could ask for the express service»… etc… but what it boils down to is general incompetency and poor time management. My dogs were stuck in a kennel and were upset and barking when we arrived to pick them up. They comp’d the bill for us, which is the LEAST they could do.
The grooming services were just «okay». One of my cocker spaniels did not get his ears groomed or his nails clipped despite that we were told they were done. My other cocker was not clipped well at all. It looked rushed. Her ears were uneven and her crown was not trimmed well at all.
I would hope there are better dog groomers in this area and if not, I’ll stick to doing it myself.

A nice location and very nice staff. They said hi when my girlfriend and I walked by and offered us help. They have a nice selection and a pretty big store. I recommend if you need pet supplies.

Review of GROOMING —
3 stars as it was last minute — left the trail and creek at noon and was able to get a 2 pm appointment for my dog on a Sunday, when most groomers are closed. Bath and brush. The Plano location @ Park was about to oblige, until I said she was a pit and then no appointment til Monday. Sometimes — you get some bullshit.
The facilities and grooming itself were 2 stars. I’ve groomed at PetSmart in nowhere else to go situations — in the past so I knew not to expect much. I just wanted her clean and had a gift certificate. This facility was the messiest I’ve seen … and my dog started whining — I wanted to pick her up and run but I had crap to do and she loves being clean. So I let her go and picked her up 2 hours later. She was bathed is all I can say. Not clean-​clean but she’d do. You can tell from the legs, paws and belly it was eh. $ 30 freak’n bucks for a bath and brush. Thank heavens for the gift certificate or I would’ve been pissed.
I had her looking like a super star for this morning’s hike — groomed, spa bath, nails grinded, with 6 hours of daycare included on Friday for $ 40 at Classy Canine Daycare (off Preston and GBTW).
Really should be 2 stars. 3 stars for the last minute accomodation.

This review is for the grooming salon inside PetsMart.
I don’t think I’ve ever been asked to spell my last name SO MANY times. It was like I was speaking a foreign language. I was asked by the lady who took my reservation and the lady who checked in my dog. Not sure if it was the same person, but the service was ridiculous.
The check in process was SO SLOW! I was the only person in there dropping off my dog and it took about 15 minutes just to hand my dog over to the groomers.
The groomer had no idea how to handle my dog, which was shocking. My dog isn’t one to misbehave but she doesn’t like loud piercing noises, and almost every dog was barking inside the salon.
I will not be going back there.