Petco

I was not pleased with my dogs hair cut, however, once I brought the issue up to the manager we were given a full refund.

Before visiting this Petco, I was a little iffy about scheduling my dogs grooming appointment (due to the reviews I read on here.) But the moment I walked I was greeted very friendly and the best part was my miniature schnauzers haircut came out so adorable! The staff were all very sweet to Phoebe (my puppy). Overall, I rate this place a 5 star because I was very pleased with Phoebe’s haircut, the friendly staff, and clean environment! A little side note, the lady who groomed my doggie was name Lauren, highly recommend her!

Awful! The grooming experience today has me leaving this place for good. I was not convinced why an extra $ 5 was placed on the account for handling charges. All I heard were excuses why his legs could not be shaves or his nails could not be buffed. How aggressive he gets. I have a small terrier mixed breed, playful 3 year old who has been getting groomed for 2 years.
If you don’t have a tiny dog, run, run, run as far away from this grooming place as possible.

Horrible horrible experience at the Pet Vet in Petco. DO NOT TAKE YOUR DOGS HERE! I went to take my two pugs in for vaccinations and a nail trim. The lady at the desk was so snobby! On top of that, the vet’s technician (MARTI COCHRAN) took my black pug in and literally 2 seconds later she came out and said we can’t trim his nails because he’s not holding in our restraint. I dont know what they did to my dog, but he came out and ran to hide right under the chair behind my legs. He’s so down and scared! I’ll put my hand out to rub his ears and he backs away scared.
Then, when she took my tan pug in, same thing! She came out two seconds later and said ‘we can’t trim his nails’- theyre too hyper. I was furious! I even asked if I could hold him or stand there, and she was not willing to cooperate at all!
I took both my dogs to the petsmart across the street to get their nails trimmed and grind. Not a single problem, they didn’t fuss at all. When we came home, my black pug wouldn’t eat or drink anything; he’d just lay there. I am never taking them back there.

This location is aweful! It never has anything in stock and the customer service is a joke. The employees act like you are bothering them if you ask for help as the majority of the time they are standing around talking.

Omg slowest place ever, especially the aquatics section. I must say 1 employee is good Shanisa, but she’s always by herself when there and too many need help for 1 worker. Other than her being there those days it’s never staffed. There’s always a mad search for someone to help, so if you’re in a hurry forget service that day. The lines at the checkout counter are usually long and if your animal is not properly trained YTF bring then in a store to harass others. I do not appreciate someone’s dog slobbering on me or I’m sure others don’t like their kids being frightened by a massive ass uncontrollably big dog jumping in them. I only go here when there’s no time to drive anywhere else. Need improvements in services though. BUT, they do keep pretty much everything in stock like food and supplies.

Granted this place is a pet store but the employees look like they are walking the green mile. They look so miserable. Prices are a little high too.

This Petco is in about the most perfect location and is close to my house. The service is generally very helpful and the staff is friendly. I also love to see the kitties up for adoption. I always appreciate that Petco isn’t a puppy or kitty mill and they have adoption events nearly every weekend.
Most every food brand is in stock and they also have a selection of toys and accessories. Probably the only downside is how busy the store gets compared to others, such as the locations at Custer and Eldorado and Preston and 121
I have not used the vet or the grooming services, so I cannot comment on either of them.

This review is for the Grooming department only. I regularly buy dog food and supplies at Petco, and am generally satisfied with shopping for those items there.
This was the first time I took my Maltese to get groomed at Petco. She normally gets groomed at another place that specializes only in grooming, but it’s quite a far drive while Petco is just minutes away. I decided to give it a shot, thinking it’d be more convenient.
Upon making the appointment a couple days prior, I inquired about pricing ahead of time, making sure to ask if there’d be extra charges if they ended up having to shave her, because she was matted in some areas. (For those who are not familiar with Maltese fur, their coats can easily become matted even if you brush them everyday.) They said yes, saying the extra amount to shave her would be $ 6. Ok — fine, I can live with that. I also told her that I would need to pick up my puppy by 2pm, so she suggested allotting about 3.5 hours to make sure she’d be done in time. Well, I dropped my puppy off at 9am and she was not ready until 2:45! That’s over 6.5 hours, people. Ridiculous.
But my main complaint is how much they charged me — $ 68 for grooming a small dog! They were not upfront about «dematting» charges, which is charged on a time basis. At the register, I was informed that I was charged twice ($ 12) for dematting because it took the groomer longer than 15 minutes to get the knots out, and she ended up shaving those areas anyway, for a third extra charge. Her haircut was fine, but it didn’t look like they even tried to wash her face at all. At her normal place, grooming (which includes shaving, bath, nail trim, and gland squeezing) even when she was much more matted than when I took her to Petco, costs no more than $ 45. Unfortunately, I had to learn the hard way to not take my baby to Petco. Another reviewer has stated that it doesn’t seem like the groomers treat their four-​legged clients that well, and that terrifies me. Wish I had seen that before taking her to this appointment. Will not be bringing her back here again.

The location of this Petco is what keeps me coming back — it definitely is not the experience. I visit this store several times a month to buy crickets for my daughters geckos. This is my routine I’ve kept for months and here are my likes and dislikes about the place:
What I like:
— One time I met an employee there who knew something about Geckos
— Did I mention the location?
— They sell lizard food.
— I realize this is a desperate list of things I like. I’m trying to be avoid being all negative. Work with me, Unilocalers :)
What I don’t like:
— The attentiveness of the staff. In 6 months of regular shopping here, there was only 1 time I can remember not having to stand in line to ask someone to page someone to help me get crickets. I don’t know if they are under staffed, or hiding, but I always have to have them paged.
— The talent. Only 1 time have I met an employee there who was enthusiastic about the geckos when I asked a question. Do they hire the right kind of people here?
— The checkout process. The checkout line seems to be the first and only place people can talk to Petco about their pets. This means everyone ends up waiting while the 5 – 6 people in front of us jaw on about their pets and how they like food and other important topics everyone wants to know about.
Look here Petco, people with lizards and other carnivores have to be in the store quite a bit. You should make it easy to get in and out. Nobody wants to stand in line. If there was another pet store nearby I would have already given up and started shopping there.

I have never had a bad experience and find the staff very knowledgeable. You can tell they really love animals. This is not a super huge store but that is good with me, because that means their overhead is lower and hopefully they will be around longer than some of the other Big Box stores that open and close so fast in this Hyper Critical Frisco TX market.

Seems to be a pretty new store, and I stopped by here one night on my way home from work because we were out of dog food and the puppies were hungry.
The store is surprisingly small on the inside, which is strange because it looks huge from the outside. Once you’re inside it’s really clean, and picked up, but nothing seems to be placed in a logical space. (i.e. the dog food was in one place, but dog treats were over by fish??). They also didn’t have very many options, again, it’s so small on the inside!
The people working there were super nice and the guy that helped me find the dog treats didn’t seem irritated at all, and was very helpful, and the girl at the register was very nice and asked me about my dogs and actually complimented/​thanked me for working with a rescue organization.
Definitely employee attitude gave it a 3^rd store, but currently the place needs to be organized a little better before it moves up on the pet store list.

Well — Hmmm… I have been to a lot of pet stores, but this one has to be — low on the big list. — Let me explain
This is a pretty new store out here and I realize that when you open a new store its not going to run super smooth… but after umm… 4 – 6 months, you need to get it together.
The girls running the registers are very nice, but nothing is ever priced and if it is its priced wrong so they are having to stumble around to get the correct information.
And the thing I find appalling, is how those groomers treat the dogs they are working on. I have been in their many times and those women are so unhappy, they never smile, they are yanking and pulling and being very ruff with those poor dogs.
I wouldn’t dare drop my two dogs off there to be groomed… EVER.