Goodyear Auto Service Centers

Poor customer service. Went in with Goodyear Tire Network tire rotation and would not do the work. Went to another store and they happily obliged. Would recommend the store on Preston. Great manager. They are independently owned and operated, but participate in the GTN.

Found this place by accident. Did a search for NTB on my maps app and when I arrived discovered it was a Goodyear. Was trying to use a $ 20 oil change coupon and asked if they could honor it. Asked if they could honor the coupon. Best they could offer was $ 5 off their price. Decided to give them my business. Asked how long of a wait and was told 45 – 60 min. $ 42 and 3 hours later I was finishing my transaction. Smh! Never coming back

I used to take my car here for regular oil changes but I will never return. One, they sell your info to 3^rd party groups. I am still getting calls for my since sold car and my husband’s old car that have since been sold. Two, they use the scare tactic on women. I had only ever used them for my regular oil changes and all the freebies that go with it… tire balance and rotation. On my last visit, they took pictures of my tires and said that it looks like my tires have never been rotated or balanced because the treads were worn down and that I would need new tires. After looking at the pictures, I asked «Are you telling me that you guys never rotated or balanced my tires the last 3 years I have taken my car to you??» After he looked up my records saw that I had been there 4 times prior and that I also had less than 20k miles on my car, he shoved the pictures underneath my file and said «Oh there are no issues with your tires. Never mind.» He gave me my keys and said that was it. I will never return there or recommend that place to anyone. Beware!

I recently made an appointment for an oil change and lube. I made this appointment online at 9:40 am. My appointment was for 2 pm. I arrived for my appointment at 1:20 pm. The counter tech acted like he did not know I was coming and he was not sure they had a filter for my truck. &e finally came back and said everything was ok. I noticed at this time that there were 3 vehicles in the servive bays (1-​brake job 1-​tires and 1-​oil change). There were 5 guys in the shop area. 2 working and 3 standing around talking. I went and sat in their customer waiting area. i started talking with an older gentleman that said he had been there since 9 am. for a simple front brake job. I have had many brake jobs done in the past. They never took more than 90 minutes. While setting there a few customers came in about purchases or service. The counter people were hard selling the people for additional service. I felt sorry for one older lady. They were not taking the no answer for anything. Then there was a guy that came in to pick up his vehicle for an oil change and they told him he needed new belts and radiator hoses. He said «hmm thst is weird, another shop changed less than 3 months ago». Then the tech said «oh well we were judt going by the age of your vehicle». Yeah right. Well it is now 2:20 pm and they are just now taking my truck in. Oh, it is one of the guys that was standing around talking that is working on it. After another 55 minutes they say my truck is done. I go up to pay my bill and they tell me my bill is a little over $ 43.00. I ask how this can be? The oil change was a special for $ 19.99 plus an additional 2 quarts of oil for $ 8.46 a disposal fee of $ 2.50 + tax. The tech at the counter wanted to argue with me. I said wait a minute. I walked out to my truck and retrieved my appointment paperwork and said there it is in print. He still wanted to argue. I finally said I am paying what I agreed to when i made the appointment. He was not happy about it and finally tang me up. I would never recommend this location after this. I will never be back either.

TWICE now this has happened, so now I feel compelled to review this location. They are dishonest. They told me one thing (clueless woman they thought?) and when I brought my husband back they told me something else entirely. They are lackadaisical at best, rude at worst. They may be competent mechanics, but I can’t get beyond their terrible service approach and will not go back.

I would give this place less than one star if I could was went there for new tires and was not greeted saw a man sitting behind the glass. Lean forward and saw standing there at the counter and continued to sit in his chair and failed to get up and greet customers coming in to purchase tires oil change or whatever maybe we’ll never know because needless to say we have taken our business elsewhere

Oh my! The people that work here blah! I came to this location for oil changes, tires, tune-​ups, and just all around care. Years! Finally they got a store manager that cared. Joshua was very kind. Up front. My husband even referred his employees to go to this location. Well come to find out Joshua is no longer there. Mistake on Goodyear’s behalf for sure! I brought my car in to a man named Freddy about 5 months ago. Never ever again! Rude! Looked down on me because I am female it seemed like. When I asked questions he acted as if I was nothing and that I was bugging him. If anyone knows where Joshua went and if he is still in car repair field please let me know. We don’t refer anyone to this location anymore. We won’t ever come back with our cars that’s for sure. Customer service is #1 guys. Get your act together.

Got a coupon in the mail for a $ 19.95 oil change. Ended up paying $ 30.17 apparently since my vehicle needed 6 qts. But that’s not the reason I’m writing. I service my vehicle at all the recommended mileages. Had the 90K maintenance performed at 88,643 miles in which the transmission fluid was replaced. Had the power steering fluid replaced at 98,990. My vehicle now has 104,000 miles. These guys tried to tell me that both my transmission and power steering fluid needed to be replaced. They balked when I told them I had them changed at 90K and 100K.

We’ve taken our cars here for a few years, mostly for oil changes & tires. Always get courteous customer service & work done within time frame specified. Chris, in particular, was very patient recently as we made a decision regarding new tires showing us different scenarios. They also came down on price a bit to match a tire price found online. Overall we’ve been pleased with the work they’ve done & customer service we’ve received, which is why we’ve been repeat customers.

Dont go there… no customer service (Gardner/​Manager) you will get ripped off