Forest Park Medical Center

Like many have said, this place over charges and lies about being in network with insurance. Deceitful business practices. BEWARE.

My husband had surgery at Forest Park Medical Center and stayed the hospital for two days. The staff here was amazing and professional. He was treated like he was the only patient here. When we had questions or needed something, we were helped quickly.
The physical therapist, Brant, was amazing. Very knowledgable. I have seen several physical therapist and he is the best, hands down. I would love to see him for physical therapy, but unfortunately he does not do outpatient.
The cafeteria was very good as well. I ate 4 meals there and it was reasonably priced and very good.
Overall, I would definitely recommend this hospital to my friends and family.

I went in for a surgery that required me to be there for two days. From the time I walked in the door until the time I was wheelchaired out the door, everyone was very friendly and professional. The best experience I have ever had in a hospital.

Terrible, awful experience. Will not step foot in their facility again. Total rip off.
Beautiful facility, but they pay for it by over billing insurance companies and then going after you for the difference because they are «out of network» with every carrier.
I was there for 1.5 hours and they billed insurance $ 19,000! Came after me for an arbitrary amount after insurance paid a portion… that was still more than they should have paid.
Billing department were terrible to deal with. Completely rude and unsympathetic… but I guess if that was my job and I had to deal with the obnoxious rates the facility bills, I’d have to shut off my emotions also in order to make it through the day.

Avoid this place at all cost, they are way over priced and we have great insurance, charged over $ 8000.00 total for our sons stomach ache, leaving our portion at 1200.00, no wonder there were no other patients. Drive a few mins elsewhere and save Your money and the billing hassle!!!

Our adult son had surgery in this hospital, and it was unbelievably wonderful!
We arrived at 5:00 A.M. and the weather was raw, windy and cold. The security officer in the lobby greeted us, and asked if he could make us some coffee! GREAT.
You never look forward to meeting the business office lady to arrange payment for the surgery. But the hospital’s lady was VERY friendly, laughed, and made it as painless as possible. You can’t ask more than that.
We were able to go back into the pre-​op suite to help calm our son before his surgery. Again, the nurses were warm and took a PERSONAL interest in us, not just as parents of a patient but as people. THANKS.
The facility was spotless and clean. The colors were bright and helped to calm worried parents. The restrooms were immaculate and obviously regularly maintained.
Family members of surgery patients are given a little text device about the size of a cell phone. As the operation progresses, the nurses send you a text, like: «starting surgery», or «he’s been taken back to recovery, doing well.» Again, just a VERY NICE touch to calm worried family members. We met with others who were waiting for family members having surgery. They smiled and one said, «This text thing is just like Chili’s. Where’s my hamburger?» When you have folks smiling and talking with each other, that says volumes about the comfort level of a hospital.
The food in the hospital Café was delicious and fixed right in front of you on the grill. Again, a friendly smile and meal.
We can’t say enough about. As others have said, the hospital nurses and staff are warm and friendly. They answered ALL of our questions. We had No problems. We were not overbilled, but were greeted by a friendly lady who answered all of our questions. What a great experience.
Simply stated: you don’t go to a hospital expecting good news or to be treated warmly as an individual. We were! I HIGHLY recommend Forest Park Medical Center Frisco, and the nurses and doctors. Well done.
Forest Park Medical Center is a big hospital with small town friendliness.

If you are a United health care insurance customer, watch out. This place has very deceptive billing practice.

I had a very quick outpatient procedure done at this facility and from the moment I walked in until the moment I was wheeled out, everything was amazing. All of the reception and admission personnel were very prompt and helpful. They have a buzzer/​pager (kind of like the one you get when you’re waiting for a table at a restaurant) that was very innovative and helpful. It buzzes and displays a message for you during the admission process and then your family member while you’re in surgery, when you’re finished, and when they can come back and see you. My three nurses (I’m horrible with names and was under the influence of anesthesia) in pre-​op, OR, and PACU were all wonderful. My anesthesiologist was Dr. Wicks and she was super nice and informative of everything that was going to happen. *I’ve already known my surgeon for years before my procedure so no need to mention anything new about her because she’s always great! She did come see me before the procedure though and I thought that was very helpful.* We got to FPMC at 5:30am and were out the door by 9:30am. I would recommend this facility to anyone for outpatient procedures/​day surgery!
*I noticed that a lot of the negative comments had to do with financial issues, and I wanted to point out that this facility is 100% physician owned and a pretty new building so of course it’s going to be more expensive than other facilities especially if you don’t have insurance. But they inform you of all this information over the phone and tell you that they require payment in full the day of the procedure, so just make sure to go prepared!

I’m having to update this review because of the HORRIBLE experience I have been having with the billing/​accounting department. They overbilled me and therefore owe me a refund. Every time I call them, which is practically once a week, they give me the same line of excuses: «we’re back logged,» «we only have one person who runs the accounting dept,» «we’ll send an email to them,» «we don’t have a phone number to accounting.» This is completely unacceptable. You have one person ONLY?! I find that hard to believe. And if that is the case, then the physicians who own this place need to open their eyes and hire someone else. For 4 months I’ve been dealing with this incompetence! Completely and utterly unacceptable!

My worst fears were just realized and the truth is a bad review means everything if it’s authentic. This is authentic.
So I just attempted to have a procedure done. It was an epic fail. I received no less than 10 calls from their office prior to my appointment .All the voicemails always referred to a need to collect payment. Strange I thought ?? What hospital calls your phone 3x daily for pre-​op admission but always makes a point to say payment up front will be needed. I am insured and called my insurance carrier. They informed me that these new drive thru hospital type places attempt to collect all deductibles, percent of procedure, co-​pays and a little extra for incidentals prior to admittance. Now the procedure I am requiring is no more than an office visit. But my impression now is that these places are set up to create a false «surgery required» atmosphere to screw insurance and unknowing patients out of ALOT of money. I thought it was odd that I needed to go thru all whole pre-​admit scenario when I wasn’t even requiring anesthesia for the appointment. So after the excessive amount of phone calls I received from them I finally called them back and no one presented anything to me about the procedure and even told me to call my doctors office if I wanted to know what time I was required to arrive at this appointment. They did however go thru a barrage of questions asking /​telling me that they wanted all money’s due prior to service rendered. The first amount they came up with was $ 1200.00. I was shocked to say the least. I couldn’t get my head around the fact that this was a glorified office visit and they were attempting to create a «same day surgery» thing out of it. I told them that this sounded of little pricey and I would have to check with my insurance to find out the legitimacy of this. My insurance people were great telling me that this quick stop faux hospital is all about hijacking money. They actually are attempting to over collect money by getting the patient to overpay the upfront fees and then they over bill insurance for the faux hospital visit. And in turn when the insurance pays out your charges, then after all is said this sleazy place will actually owe you money. Which I doubt you’d be ever able to get back. So after all this the next call from them said they would now only require $ 900.Haha. During the phone call they said I would need my I.D. and insurance ONLY upon arrival. So after arriving and making me sit thru the pretend surgery document signing which is basically agreeing to allowing them to charge me for filming the procedure, allowing guests to watch the procedure and informing you that the private owners and select investors run this casino looking hospital, they then get you to sign for for any extra charges. Here comes the fun, they then ask how you will be paying. Paying? I said via my insurance. She curtly informed me that payment is due. I said ok I’m willing to pay a portion and when my insurance is billed and paid I would make payment on the balance to your cocktail lounge/​hospital. Now my insurance assured me that they must bill your insurance first, collect from insurance, then bill you for the balance. I’m good with this and believe for the most part that this is way it’s always been done. Even still I was willing to make a good faith advance payment on the spot just to get the procedure done. She informed me that they needed more money that I was willing to give them to start but she would check with her manager to see if they would accept my payment. (I had this weird feeling that we were now going to haggle an acceptable amount of money to appease them.) she came back in and said that the amount I was offering would not suffice and they needed more money to continue. Holy cow I’m now going to haggle money prices to get in the door of this drive thru hospital. I told her I was firm on my finances. I informed her they told me to bring ID and insurance card only. Admit/​registration rep (Jesse) then said «well call your doctor and have them reschedule you so when you have enough money to pay the pre-​admit balance we require you can get your procedure».Wow, I just haggled for entry into a hospital. That was a first for me. She did not say another word. She did not pick her head up from her desk and then she picked up her phone and pretended? to make a phone call.(or a real inappropriate time to make a call) I sat in the office without even an acknowledgement from her. I sat there for a minute and then got up and went back to the lobby.NOW.The absolute rudeness factor is off the chart. The stunningly absurd haggle for entry into this place for what amounts to a 10 minute dental X-​ray is beyond reality… I felt that this was a seedy car dealership trying to sell junk used cars. BUT it’s a hospital. This place is hoping to prey on people and your insurance co. DO NOT USE THIS PLACE. Fire the rude customer service person (JESSE) and rethink your business practices

If I could give this hospital zero stars I would. My husband was diagnosed with colon cancer at the age of 41. This has been terrible and terrifying for our family. We were scheduled for surgery to remove the cancer at this hospital. We had no insurance so they agreed to give us a reduced rate of…$ 107,498!!! They refused to do any payment plan and expected the entire amount up front or they would not do the surgery. There was absolutely no possibility of doing a payment plan. They notified us of the fee and required up front costs less than 48 hours before the procedure was scheduled. There was no way we could come up with that that quickly even with my parents cashing in all their retirement funds. So the surgery was canceled.
We went do Presby Allen and the procedure cost $ 32,897! We were allowed to pay only a portion up front and our financial counselor helped us to apply for financial aid. She told us she will be there every step of the way if he needs chemo and other costly treatment. Everyone at the facility was so nice and reassuring. I couldn’t believe the difference. Forest Park Medical Center is a TOTAL and complete, uncaring ripoff!

This place is terrible. My wife had an ER emergency that we opted to come here instead of one of those free-​standing ones, as our hospital is in Dallas and 45 minutes away.
We get there and they help her into a room and the nurse asks some basic questions, then they send in the doctor. I don’t mean to be rude but it looks like he’s been working 48 hours nonstop and asks my wife the same question 3 times (literally the same wording every time) and didn’t seem to be all together. The nurses were a lot more helpful. They really didn’t seem too interested in diagnosing the cause and were instead treating the symptoms.
My wife was discharged with another antibiotic to hopefully help. In 24 hours we were in the same situation again, so clearly their diagnosis was of no help (even with the prior information of her receiving an antibiotic on Memorial Day — 5 days prior — to treat this same problem). When speaking with her doctor again, she requested we go to THEIR ER. We did just that, and after being there for 10 minutes and the questions/​labwork they proceeded with, it was pretty apparent that FPMC is a quack shack as they literally did NONE of that followup work.
She was finally discharged on Wednesday morning from our main hospital — a full 96 hours after our admittance to FPMC’s ER. I hate to think what would’ve happened if we had gone back and stayed there.
We will never go here again. We will either opt for our normal hospital (Dallas Presby) or a 24-​hour free-​standing ER. I have more choice words for this place but will leave that to your imagination.
Stay far, far away!

Unfortunately the first experience I had with this facility was from an unprofessional admittance staff calling to double check my information; which was odd due to I already had appointment to go in the next day to do a pre-​admit check in. The person was not acting in a professional demeanor, was in fact condescending… calling me MISS then finding out I was married started saying ma’am in a rude way. Also didn’t like that it is my policy to not provide my SS# over the phone. Unfortunately it went down hill from there; I stayed polite but will never go to this medical center due to the image portrayed was not pleasant. I don’t say everyone is unprofessional just the person that called me which presented me a bad image of the medical center. So sad due to it looks like a beautiful facility. However, the staff makes a place great; not the appearance.

I had a similar experience to the previous reviewers on here. I was told my surgery would be covered and in network, BOTH LIES. I had a kyphoplasty to repair a fractured vertebrae after being struck by a car while riding my bike. It was a 45-​min procedure and I was out of the hospital in under 4 hours. It turns out my insurance did not cover the procedure because it was considered «cosmetic» WHAT?! So after a YEAR of haggling back and forth with the insurance company I finally received a notice from Forest Park’s attorney stating that I owed them $ 50,000!!! As an ER nurse I know the typical costs for most medicines and procedures and the bill I received was insane! Everything was about 4 – 5 times the average price. I am in the process of filing complaints with the Texas Department of Insurance, Department State Health Services, and with the Attorney General. These facilities can not get away with this! I will gladly take them to court and even get the news involved if I have to because apparently I’m not the only one dealing with this horrible facility.

Had two procedures done here in the last several months. Not only was I impressed with the beautiful facility, but almost everyone I came into contact with was amazingly kind. During my last visit I had a 4 day stay in a private room. On the 2^nd day after surgery, I did have one horrible nurse. She absolutely had zero compassion and no bedside manner at all. I spoke with the shift nurse and voiced my concerns over this nurse. The shift nurse was great, apologized for my treatment and I luckily never saw this nurse again during my stay. The view from my room was just beautiful! My Dad also raved about a burger he had in the café, said it was one of the best he’d ever had

This day spa/​hospital might captivate the public with its fancy waterfalls and high end décor, but BEWARE of appearances! Maybe because I’ve practiced medicine for over 20 years and worked in excellent hospitals, so I am able to notice details others do not. I had robotic surgery and was hospitalized at FPark for 3 days, and many many errors (some miniscule others critical) occurred. Many months later I was home watching TV and came upon a promotional advertisement for Forest Park. showcasing their state of the art facility and major boasting about being awarded «The Most Beautiful Hospital «…it was like watching a Victoria’s Secret commercial for medicine. Folks, welcome to the modern era of infomercial health care, where hospitals invest millions to sell the public an image– they only need to make you FEEL safe and TELL YOU how great they are –instead of doing it the old fashioned way: EARNING IT through STANDARDS OF EXCELLENCE. Hype vs Merit.

This place is great! Very modern and technologically advanced. The center is convenient, clean, and staffed with some wonderful people. From the receptionist at the front door to the staff in recovery who wheeled me out to the car after my procedure, everyone provided remarkable customer service. One individual who stood out to me was Ruth in the recovery room. Maybe it was because I was waking up from the anesthesia, but she was quite funny and made sure to engage me in conversation. Hopefully she reads this review. I recall the funny «I’m allergic to chocolate» story she shared. Her and the others in recovery were personal, caring, and went out of their way to ensure I was comfortable and happy. This was the same experience I had with different staff in recovery a month ago as well! If anyone is able to go to Forest Park Medical for their healthcare needs, I’d HIGHLY recommend it!

This is what indeed happened to me! This hospital looks new and flashy, and their bills are just as flashy. For a medical procedure that was similar to the ones I had in the past in other hospitals, they charged 3 – 4 TIMES MORE!!! From lab work to use of surgery room and recovery room, to staff… everything came at unbelievably high prices. General anesthesia, *just the medicine by itself*, was $ 7,000!!! I had to pay two doctors for anesthesia as well and each bill was over $ 1,000. Use of the recovery room cost thousands as well. You do the math. For a procedure that lasted 1.5 hours, the total bill from the hospital was over $ 32,000.
When I called them and asked why their bills were 3 – 4 times more expensive than other reputable hospitals’, they were arrogant and rude, and simply said «we’re new and better». I will NEVER go back again for any medical needs.

My family has had the opportunity to use two of the Forest Park Medical facilities in the Dallas area. They have exceeded my expectations and the nursing staff is unbelievable. If your doctor has use of these facility and your insurance has them in your network, use them. FYI– Starbuck’s is located on the second floor.