Embassy Suites Dallas -Frisco/Hotel, Convention Center & Spa

Very nice hotel, large with great design.
Large balcony suite, clean, a bit dated furniture but comfortable.
Bed mattress was very very comfortable.
Staff was awesome, professional, helpful, friendly.
Continental breakfast was wonderful, they had a large buffet with anything you could have wanted.
Close to mall, and restaurants.
Highly recommend

Was here for a business trip. Stayed at another Embassy Suites in Winston-​Salem and I thought that one was much better. Complimentary breakfast was bland and boring, the hotel struggled to get their network up and running for the entire weekend and as a result, I couldn’t even get a key to my own room. Staff is pretty friendly and helpful and the room was okay. Wi-​Fi is spotty at best; I got better connection from the convention center network directly adjacent to the hotel.

After receiving a wake up call I did not order, found mottled brown sledge in my bathroom sink. Called the front desk and an engineer/​plumber came. He told me it was «waste from other rooms coming up and nothing to worry about» Really? Changed rooms, went to shower, stained tub and bath mat with black stains all over it. Thermostat in new room has only 2 options, warmer or cooler…

My son wanted to be able to see the ball park, the front desk managed to get us in on that side but the third floor view is blocked from trees and fence. On our way out to eat, she asked how the view was, we said good but the ball park was blocked but it wasn’t a big deal. She went out of her way to talk to the manager and move us to the ninth floor with an amazing view of the field! Breakfast was the best and pretty much paid for the room. Kids loved the pool. Easy checkout, no issues at all.

Biggest negative: Internet connection keeps breaking.
Biggest Positive: Breakfast
All others things are good, as expected for the price.
The back of key Card says «If you are not satisfied with your stay, let us know and We’ll MAKE IT RIGHT». and then there is no contact number. Who is ‘US’? I told at reception, and went to room… but again, internet broke!
Would not come here again, because I can do without breakfast but cant without internet.

Wow! Ms. Lenard gave us a real treat by booking us in the Embassy Suite-​Dallas the stay; food; and bar was truly unique and wonderful a 5 * (star) suite. Thanks to Ms. E. Lenard. The family will plan to return.

I have stayed at several Embassy Suites. This one didn’t quite live up to what I expect from this hotel chain. Here are the pros and cons for this Embassy…
PROS: Clean, friendly staff, common areas updated, convenient location, breakfast was good, check in was quick and easy.
CONS: The hot tub was out of order, the fitness area was small and had limited equipment for a hotel this size, the managers reception was moved to the bar area, but there was no signage telling you it had been relocated. So, it appeared that they weren’t having it. It seemed like an attempt to reduce the number of guests partaking in the reception. The restaurant was randomly closed at 6:30 one night.
This Embassy has the potential to be a four or five star, however they need to address several issues.

Terrible experience. Shower didn’t work and when I told he front desk (as I checked out to head to the office unshowered), Rudy could have cared less. He started to debate what a broken shower was rather than simply apologize. I was calm about it all and simply asked if the manager would give me a call. Promise by that front desk clown was broken and no call from the assist manager Barry Hermann. Poor job guys, you’re giving Hilton a bad name.

I had the King Suite with a balcony. The view was AMAZING (ROOM 1130) if you want a great view of the city and the DR Pepper field. I thought the room was average. To me this once looked like an amazing hotel but they don’t have very good housekeepers. Cooked to order breakfast and I think they offered happy hour too. For a «SPA» I thought the pool was a little dingy. I liked the fact the pool hours were later than most hotels… For what I paid for I wished it was a bit better.

Dirty room. Money under bed, along with dirt & peanuts. Coffee cups & beer glasses outside room upon arrival. Light out above kitchen. Squeaky bathroom door & main light broken in living room. Maid service is awful and even left a wet washcloth on the floor during stay.
Toilet over flowed during trip. No blankets available from front desk the first night so they brought extra sheets.
Not a pleasant room.

Stayed at this hotel for one week while in town for work and I gotta say, this place far exceeded my expectations in both service and property. The hotel is modern and clean but it is huge in space since it’s attached to the convention center. It doesn’t feel overwhelmingly big which I appreciate — it’s easy to navigate around and all of the things you want do are close in proximity so you don’t have to walk around for miles.
Lots of parking both in the garage (for a fee) or you there are a handful of spots outside of the garage (no fee). Thankfully my corporate rate included free parking so I obviously opted for the covered parking. Check in was a breeze and the front desk employee was super helpful and friendly. Elevators are to the left of the check-​in area and are not fully enclosed, but instead you can view the lobby areas out the glass windows. A much more enjoyable ride than your typical elevator :-) The guest rooms are a great size — includes seating area with TV, desk for working, coffee credenza (with fridge and sink), decent sized bathroom (only one sink) and a comfy bed with TV for viewing. The pillows were probably some of most comfortable ones I have had in a hotel before… slept great all week!
The hotel includes a full service bar, coffee shop, and a restaurant. I did not utilize the coffee bar or the restaurant but I did sit at the bar. The atmosphere is dull, but it was nice to grab a drink in a different environment plus the bartender was really friendly. The hotel does offer a cocktail hour every evening in the foyer area of the restaurant (5:00 — 7:00p). I was not able to take advantage of it this trip, but I like that its offered. Complimentary breakfast is also offered here… FULL hot buffet with made to order eggs. This was one of the best comp breakfast buffets I have ever enjoyed. Loads of juices, coffee, bagels, toast, eggs, bacon, pancakes, waffles, etc…
This property also features an indoor pool, spa and fitness center so I think it’s a great choice for both business travelers, families or a place for a quick weekend getaway if you are local. Great property that is part of the Hilton family so you can collect your Hhonors points! It’s located in the mix of the mall, many restuarnts and loads of corporations in the area — super convenient. I’ll for sure stay here again during my next trip to the Frisco/​Plano area.

Wifi so slow it feels like you are sharing an AOL dialup line with the whole hotel. Breakfast is less than inspired. Leaking faucets. Slow room service.

Disclaimer: My visit here was only as a convention-​goer; I can only speak for the conference room areas and parking.
With that said, I visited here for the Texas Pinball Festival (a fantastic show, BTW), and had a great time. The hotel is modern, with an upscale décor and feel. The parking garage is somewhat compact (very tall vehicles need not apply), but easy to navigate. There are elevators convenient to the accessible parking, which is available on all floors.
Walking into the hotel from the garage, the front desk area is nicely appointed and was staffed with friendly employees, one of which guided me to my destination with a smile.
Along the way to the conference area, I walked paste a couple of bar-​like areas marked as «Internet Café», featuring power outlets and Ethernet jacks. Nothing else. I smiled a bit, assuming that, at one time, there might have been house-​provided workstations here, but now it’s just a place to BYOD (bring your own device).
Moving into the huge, expansive conference area, it was well appointed, nicely lit and, on this day, roaring with the din of hundreds of pinball machines of all eras.
The other areas that I spent a little time in were the bathrooms (clean with lots of marble) and the common area seating, good for relaxing during a break from the games. The chairs here were very comfortable, with numerous arrangements available from singles to pairs to four-​bys.
If these areas are indicative of the actual rooms, I’d say this place would be a very solid choice. It’s certainly a great place to have a convention.

I would give it 10 stars if I could. Beginning at check in, Q was fantastic. The staff was truly top notch. The Comp Bar staff MADE the trip. Nelson and Marlon are such a ASSET to this complex. Make sure you say HI to them! This is the only place I stay when I come to this area!
Barry our shuttle Driver was another bonus to our stay. He is a Rock Star.
Ok, I have to add Barry Mahler to the list of fantastic employees! What a great time with a great group of employees!

1 star as the last time I experienced an internet connection this bad was during the dial-​up era. It’s a shame to be charged $ 200/​night and have wifi disconnected on and off. I was in Frisco for business, so I would’ve liked to be able to work from my hotel room, and that would require a reliable internet connection. My gmail page was taking 5 minutes to load, which was unbelievable. I won’t be back.

My colleagues and I were required to stay at this Embassy Suites while we interviewed new candidates for a position with our hospital. I’m under the assumption that this hotel is used for this type of thing as well as large conferences on a fairly regular basis. Since I’m not sure the needs of business-​conference type peoples will easily align with the normal folks, I’ll try to shift my thoughts a bit for each.
From the outside, the hotel is nice enough. This area of Frisco is full of hotels of this sort and quite frankly, they are all fairly similar so if I were in a position to choose, I’d just go with the cheapest one that wasn’t absolutely disgusting.
There are tons on food and shopping options in walking distance. A very large shopping mall is located directly across the street. Food choices range from the type you are only willing to expense to your business (my favorites!) to cheapish Mexican and Chinese. A good range for everyone.
The parking situation at the hotel is unfortunate and expensive. You are not only required to pay to park in the garage here but if you happen to be a family staying on the premise and are caught in the mess of an event like ours, you may not even be able to secure yourself a parking spot. You always have the option of parking down the road or across the street at the mall but that is inconvenient to say the least.
The lobby and public areas are fairly nice, not especially upscale, but clean and useful. It can get pretty loud throughout the hotel when there are people congregating in these areas because all of the rooms overlook a wide open common ground. The fountain does a pretty good job of knocking out background noise but that in and of itself may get annoying if you just want to relax.
The biggest gripe I have with the hotel are the suites and since this word is half of their name, I figure it’s the one thing they should have gotten right. Quite frankly they are kind of disgusting. The furniture in the suites is dingy and old. It gives you that feeling of being in your grandfather’s basement… if your grandfather had bladder control issues on his couch. They should have replaced this stuff years ago. The couches are worn and dirty and the throw pillows are stained and smelly. You couldn’t pay me enough to sit on them. The bedding is marginally better but the carpets also suffer from the blechs.
Additionally, the water temperature throughout the hotel is very poor. Every shower I took was freezing cold. Pressure was fine but when it is this cold, perhaps a trickle would have been preferable.
I’m starting to notice that this review is becoming quite lengthy so I’ll cut my sermonizing off and just say that there are better places you can stay for your money and unless you are forced to stay here like I was, choose somewhere cheaper and cleaner.
The one very positive thing I have to say about the hotel is regarding the Suncoast Salt Scrubs which are in all of the public restrooms and sold in the spa. They are glorious! I purchase some because I liked using them so much and was even tempted to sneak into the bathrooms and fill up some ziplock bags (I didn’t so don’t judge me). If there is one reason to come here, it’s for the salts.

I was there for a conference. Did not use pool or any other «pleasure» amenities…
The room was clean and spacious, jr. suite.
The staff were very friendly, almost felt like 4 or 5 star hotel staff even though this hotel’s facilities is more like 3 star.
The hotel had free «full» breakfast and free «happy hour» with wine, beer and basic cocktails, and some chips. It felt like home after all the freebies.
The business center was free too! But no free wifi in the room and lobby area didn’t have very good connection either…
The conference facility was pretty good considering…
I had to drive out for few minutes for a commercial area with restaurants. Frisco, Texas had different meaning when they say «excellent» sushi… Hotel did have a shuttle to take guest to nearby places.
They had convenience store but I don’t think they had an in-​house restaurant.
They overbilled my stay by mistake which when I called the hotel quickly apologized and reimbursed the money in two days.
Overall it was a pleasant stay and yes, I’d go back for another conference.

Unfortunately, I have to update my review. Since the first night, some add’l events that have impacted our experience. The TV issue continued when, on our final night, both TVs went out. Front desk told us there was no known cable issue but Engineering told us that a call to cable was needed. The Front Desk followed up to say that Engineering needed to replace the cable box. At that point, it was after 11pm and we didn’t want to spend 20 minutes with a stranger in our suite. The ice bucket literally fell apart. Screw came off into the pail if ice and wouldn’t fit back into the top. It was quickly replaced. The audible plumping is difficult to ignore. Ran out of tissue only to realize it is the only in the entire suite.
OK, it’s not as though we were attacked by a hive of hornets while we slept but, I had to call the Front Desk too many times.
Upon check out, the asst manager did apologize for the TV issues and offered a partial points credit.

We attended an event in the conference center but did not sleep at the hotel. The room temperatures were from hot to cold in the different sessions. No recycle or trash bins available so refuse was piled high on trays near the exits even spilling onto the floor. The nicest area was the restroom. Very clean with a Sitting area and mirrors for adjusting hair, etc. Spa hand treatment was offered at each sink.

Great selection of amenities and acceptable quality /​maintenance. Rooms clean. Housekeeping is responsive. Most staff are beyond great. Tip the bartender because not enough do, especially for happy hour.
We live locally and come here every year for staycation.