Brakes Plus – Frisco Eldorado

Told to come in they could take me right away. 90 minutes later in told the estimate… almost 500. i told them I just wanted pads and they told me they HAD to do more stuff otherwise they couldn’t do anything. So I got my car back and went to 3^rd Street Garage. .same job $ 165.00

Adam and crew are fantastic! They are always upfront about repair costs and get the job done promptly. Reasonable prices for extraordinary service!

Talked to Adam on the phone and he told me about how ethical his shop was and that they would not charge me anything that I did not need. He convinced me to come in. Well when I got my estimate there were a few «recommended services» made by Scott that if I didn’t get them, he could not guarantee that my brakes would not make noise. The two recommended services were replacing all the brake hardware and then. Rotor/​hub matching service which is not the turning the rotor service. The hardware was and additional $ 40 per axle and the matching service was an additional $ 37.50 per axle.
I can’t tell you how disappointed I am to have come in here and then have them tell me that they could not guarantee that my brakes would work right if I didn’t get the recommended services. To top it off, he had no idea that I needed these services and hardware, he just said that they «recommend» it.
So their «ultra premium» service is $ 149 per axle and my estimate was for $ 452.
Be careful when coming to this location.

Seriously this place continues to impress me. The level of service and customer appreciation never dwindles and only continues to get better. The store manager Adam and the service manager Quentin are examples of how a great store should be run. Like I have said before; this is my place for all my vehicles services. Just amazing!

AUTO NATION in Frisco gave a estimate of $ 1500 for BLEND DOOR replacement on a 2011 Explorer. This was a $ 100-​$ 150 part with labor at $ 135 per hour. I called BRAKES PLUS and they said they would look at it for no charge. Labor at BRAKES PLUS is $ 75 per hour. That already made a huge difference. My bill, $ 161
$ 37 for the part and 1.5 hrs labor. AUTO NATION wanted $ 1500. BRAKES PLUS $ 161
ADAM was the service provider and kept me updated during the day. And obviously was honest. Thank you BRAKES PLUS! Thank you ADAM. You have a loyal customer

Well, it was time to get new brake pads and I knew this day would come. I went to Brakes Plus because it was close and convenient for me. I had to wait for a while, but they were very busy that day and short handed, but that’s just the way life goes. I told them I may have to come back the following day and they let me use their loner car for the afternoon (and, until I picked up my car the next day). They replaced all my brake pads and rotors, but they also suggested replacing my shocks and struts AND pointed out that my radiator was slowly leaking around the seals. They didn’t go for the hard sell with the shocks, struts and radiator, but after physically showing me what’s going on, I agreed that it would be best to get it all taken care of. It cost some money, but I did not feel like I was being ripped off. My vehicle runs great, stops a lot better that it use to and it has a very tight ride with the new shocks and struts! Plus, all the parts have a lifetime guarantee! Thumbs up for Brakes Plus!

I had my brake pads changed about 5 months ago from this location in Frisco, TX. And on August 12^th, 2014, I almost got into an accident because my brakes were not working. Thank God I made it safe to the office. A colleague of mine checked my car and he said that my brake fluid is EMPTY. He said it is very unusual for it to be that empty and was surprised that I made it to office without any scratches. We bought a bottle of brake fluid and poured it in and soon as I step on my brakes, the fluid kept on draining. So I had my car towed to my dealership (thank God I brought it there instead!). The dealership found a SNAP-​ON WRENCH still attached to my bleeder valve!!! The wrench is a professional grade wrench that mostly used by mechanics doing brakes. And nobody else serviced my car after I had my brake pads changed. I went to the shop to complain and OF COURSE, the manager/​owner — Adam, denied it and insinuating that someone else would do that to my car! He said it is impossible for that wrench to have stayed on for 5 months. I checked my friends who are mechanics and those who knew about car maintenance and they said IT IS POSSIBLE! This NEGLIGENCE on their part could have cost me and my family’s life! Thank God, He protected us all this time. I have a newborn (2 months old), and 2 younger kids always with me in that car! The owner did not even apologize for this mistake that made me feel even worse! He handled my complaint in an arrogant way. NO CUSTOMER SERVICE SKILLS AT ALL! It is not about the money I paid to have it fixed again, that’s just $ 200. I can earn that anytime. I was about my family’s safety and the shop’s ownership of the mistake they have committed! I WILL NEVER EVER USE BRAKES PLUS AGAIN AND SO WILL MY FRIENDS AND RELATIVES!!! This is just beyond belief that the company that specializes in brakes almost caused our lives! :(

I had a good experience with this Brakes Plus. I had some brake grinding for about week or two and called them around 10 AM yesterday morning to see if I needed to make an appointment. Adam told me I had the option to make an appointment, but it was fine if I just brought my car in.
I got my car there at about 2 PM and was called within the hour to tell me the work that needed to be done on both the rear brakes and the cost for the repair. After agreeing to the work, Sean told me it would be ready that afternoon.
They stuck to their word and had my car ready for pickup by 5:15 and was not pressured to have any other work performed. I was very pleased with the service I received, and the price for the work was reasonable.

FYI: This is at the corner of Custer and El Dorado on the southwest corner facing El Dorado!
I’ve had two really great experiences here! When I knew I needed new brakes I started to call around to see who had the best deal. I quickly learned that some places tried to hide the true cost by naming a certain price and then mentioning «plus fees and labor» which always brought it to about the same price. It was VERY refreshing at this location to get an honest answer immediately on the phone, from a very friendly person.
When I arrived the customer service stayed top notch, everyone was friendly and courteous, their waiting area has a TV and free coffee/​water. I like that from the waiting area you can even see them working on your car.
I also liked that when they noticed that a few other things were wearing out on my wheels (the car is 5 years old) they just told me about them, gave some advice on how long I could go without changing it (6 months and a year on another thing) and then gave me a price estimate. There was ZERO sales pressure to do it right now, no scare tactics, no negative comments. As a customer who doesn’t know a lot about cars I really valued their honesty, and because they were honest and I had a little extra cash I went ahead and made one of the changes.
Their quality of work has lasted (it’s been several months!) and I even went back this week for an oil change and drove out of my way to go there because I knew the level of service I’d get. I’m so happy to have found this location and I hope others go to it too!

After my experience with Brakes Plus, I will never go back there again, EVER! They do not know the meaning of customer service, They are Rude, Disrespectful, have no customer service skills at all.
I stood at the store waiting 15 minutes for them to open at 8:00. They opened the door at 8 and said «We don’t know when we will be able to get to you guys we have to do the closing.» Wait! aren’t you suppose to count down the registers at close of business! Had to wait about 25 minutes before they were done counting down the registers and giving Corporate their numbers. One guy caught an attitude with me because I refused to allow them to do additional service that they recommended for my car. WOW!
Oh! and when I called the Regional Manager, he says,“I don’t know what I could do“
Now I realize why his employees act the way they do. Corporate needs to send these people to some Customer Service training Classes, Aw Heck! send them back to High School!