Baylor Medical Center at Frisco

This review is specifically for the ER and the following experience with a representative that led to much distress.
As a warning, if you are not sure if Baylor Frisco accepts your insurance since they are privately owned by doctors, do not come here. You will be billed separately and multiple headaches and stress will follow.
I, like many others, came here assuming it was similar to every other Baylor hospital in the nearby vicinity. While I was getting treated and registered, they confirmed and assured me that my insurance was in fact accepted, and that I would be fully covered.
Fast forward a month and a half later. I receive two bills, claiming that I have to pay the full price for my ER visits. A few weeks before this, I received two letters confirming that the estimated insurance coverage would suffice. Assuming it was a misunderstanding, I call the number posted on my bill for customer service at Baylor Frisco. This is where it gets ridiculous.
A woman finally picked up after being placed on a wait, and she was barely audible. When I notified her that I couldn’t hear her well, she rudely responded by telling me that she’s basically yelling on the phone. Her demeanor from the beginning was off-​putting, impatient, and unhelpful.
When I presented my issue, she continued to get frustrated and was not clear on the information that she needed from me. I asked her if she could clarify, as she seemed scatter-​brained and uninformed. Then, out of frustration, she hung up on me, after she blamed me for being confused.
This kind of customer service and treatment is absolutely unacceptable. As a working professional, it is unheard of to place the blame on a client or patient. This stressful, extremely unpleasant experience has confirmed one thing: I will never go to this hospital again.
If you want to avoid future distress, and unnecessary medical bills, I would recommend going elsewhere.

I absolutely love this hospital. The staff and doctors are amazing whether you are in the ER, pre-​op, post surgery, or in labor and delivery. We highly recommend choosing this hospital for any of your needs. The hospital itself is very clean and has a great atmosphere. The patient rooms are big and spacious which is a big plus.

Great first impression. If you get to choose a location for outpatient surgery or having your baby this is a place to go. Main entrance and lobby (see photo) give you the impression of going to upscale hotel. Back in the back the surgery suites are nicely appointed. Even have a TV to watch while waiting to go to surgery. Staff at the front and nurses in the back were all friendly and courteous. They want your business and take of you. When you check-​in have your family/​friends get the account number of the patient so you can check on their progress. There is a computer monitor at the reception desk which posts status updates on the patient’s progress through surgery. I posted photos of the cafeteria where you can get a discounted lunch for family of patient. 50% off the list price for a salad was not bad. When you check in you will be given a pager which will beep when to check-​in at front desk for assistance.

Now let me be clear this review is for the ER only. I can’t speak for anything else. I am 20 weeks pregnant with a high risk pregnancy. I came in on Christmas day feeling so miserable. I was greeted and taken back fast. I came in with an extreme headache (I’ve never been a headache person before pregnancy) & tingling on my feet. My headache also came with a burning sensation. I was in the ER for over an hour, got an IV and blood drawn and they gave me a tylenol and sent me home. They didn’t say anything besides «okay you’re going home!» I was probably the only patient they had at that time. I had to ask the nurse several questions and all he said was «I don’t know.» That doesn’t make me feel any better and instead I went home feeling worse. You guys are supposed to be medical professionals. The next day my symptoms worsened and the tingling sensation now moved to the right side of my face. If you have an emergency go McKinney medical center. It’s worth the drive.

This is 100% the best place to have a baby. Now. I don’t exactly have anything to compare it to personally, but I hear birth (horror) stories alllll the time from other women who had their baby elsewhere — yikes! This hospital is almost like going on a mini vacay. Seriously. Not kidding. I may get pregnant again simply to spend another couple days at «Hotel» Baylor Frisco! I mean, a steak and lobster dinner just for pushing out a baby? SIGN. ME. UP! They also have great free classes to take prior to having a baby, and a free support group for moms after! They really want to see people win at the whole parenting thing and it shows!
Mom Tip: if you’re planning on breastfeeding, ask for Shannon — she’s the best Lactation Consultant EVER and she seriously cares about her patients and their continued success with BFing! I love her and will forever be grateful for all her support and patience!

Just got admitted to have my first baby, hospital looks clean and well organized, staff and nurses are extremely friendly and always smiling and very informative, they try to educate you on everything, they offered snacks and gave me an extra pillow without even asking, so far everything looks just perfect … :)

C Section Delivery. Mother & Support Person provided with Breakfast/​Lunch/​Dinner Options + Celebration Dinner. Snack room open 24/​7* Always a Nurse for Mom + Nurse for Baby. Nurses Prompt to answer Call Button. Lactation Consultants are available in Hospital and on Call (they are a God-​Send!) Nurses are on top of Pain management. Only bad experience was constant in and out of Nurses during first 48 hours which made for a very cranky baby and tired mom and dad. Would recommend to other delivering mamas.

WONDERFUL hospital. I have been here twice in the past year and a half. Last time it was for an ovarian cyst that popped and this time was for my appendix. The staff is wonderful. the facility is clean, and they work fast AND well to get you on your feet in the best shape possible.
The waiting time in the ER was NONE. I didn’t even sit down!
Dr. Phillips and nurse Donna in the ER were very helpful and really made me feel comfortable. I was always well informed and my pain level controlled.
David in Radiology was very prompt and sweet. He took good care of me keeping my anxiety down while in the CT scan room.
My nurses on the second floor were attentive and very patient. All of them were very sweet and caring and always quick to respond to my call.
Over all, I love this hospital. I was processed through the ER, had blood, urine, CT scan and was talking to a surgeon about my Appendectomy within 2 hours. I had surgery that evening and didn’t remember a thing. I was taken care of that night and was discharged by noon the next day. I would come here again for any emergency!

Within a week’s time I got to visit the emergency room, the orthopedic surgery center, and labor & delivery. Yes, it was quite an exciting time for my household.
You know you’re popular when you sit in a hospital lobby and different hospital staff wave at you because they know you from a previous visit.
There’s a long version or you can skip to the very last line for the short version– your choice, my friends.
Stop #1: THE EMERGENCY ROOM
Quickest in and out I’ve ever experienced. We were the only ones there. We were admitted immediately, treated, and discharged. The doctor was friendly and knowledgeable. Even gave my 2 year old some stickers. What a swell guy!
Stop #2: SURGERY CENTER
The pre-​op staff was very nice and informative. I loved how they let us know what was happening at each step of the process. If you’re waiting on somebody in surgery, there’s a computer screen at the information desk in the main lobby that tells you if they’re in surgery, recovery, or ready for discharge. They also give you pagers while you wait and buzz you over if they have any updates.
Stop #3: Labor and Delivery
I heard really good things about having a baby here so why not give it a try? We had our own attentive nurse. They really did do what they could to keep me comfortable– relatively speaking, nobody is really «comfortable» when you’re at a ¹⁰⁄₁₀ level of pain with everything exposed to everybody, but you know what I mean.
The food was not bad for hospital food and you really do get a steak and lobster celebratory dinner for 2 while you’re in recovery. Bravo, Baylor, bravo.
My only complaint is the forms they make you sign while you’re having contractions. REALLY LADY, I can’t even remember my name right now so of course I’ll do whatever you want me to do just to get pain meds. Isn’t this what pre-​registration is for? But I guess this is for all hospitals, not just this one.
Also not pleased with the parking situation. They have their own lot but it always seems to be full but I guess that’s why they have complimentary valet.
***In a nutshell– need the emergency room? Go here. Need surgery? Go here. Pregnant and need to have a baby? Go here.

Amazing hospital to have a baby!!! Every staff member goes above and beyond to make your stay and excellent experience. I am so glad my Dr is part of this group. The lactation specialists were all so helpful in the breastfeeding process in the first week my little girl was born. Audra and Janie, really made my experience 5 stars!

My wife and I have had 3 boys delivered at Baylor in Frisco and the experience gets better every time. We have a large family and have given birth at several different hospitals and we are so impressed by Baylor.
Our first birth at Baylor was with Dr. Eisenberg in December of 2009. He was great and allowed us to do everything according to our birth plan. One nurse was very combative regarding the birth plan and it was a negative aspect of our visit. The food was good and we were discharged quickly (which we really like).
Our second birth at Baylor was in March of 2013 with Dr. Eisenberg and the birth went wonderfully. The Doctor was great with discharging us the next morning but since our pediatrician was out of town the staff pediatrician refused to discharge our healthy son until it had been at least 24 hours. I informed the nurse that we would be leaving even if we have to sign that it is against medical orders. Two administrators visited us in our room to inquire of our situation and I explained to them that this in our 7^th child and that we are completely comfortable taking our newborn back home where we can care for him in the comfort of our own home. They were completely understanding and respectful of our views and wishes. It was the most professional experience I have ever seen. We really felt as though they respected our views and were fine with us going home early.
We just had our 8^th child on November 29^th at Baylor and this experience was even better than before. I should also mention that my wife went in to labor and delivery 2 weeks before we delivered because she had not felt the baby moving for more than a day, so we went in to get things checked out. They were terrific and the baby, s vitals were great so we were sent home quickly.
We went in on Nov 29^th already in active labor. They quickly got us into a room and were extremely courteous and helpful. My wife asked for an epidural and the Nurse Anesthetist and Anesthesiologist were there within minutes and the epidural procedure took probably less than three minutes total! I was very impressed. Since Dr. Eisenberg was out of town Dr. Fong stepped in for him and he was wonderful to deal with. They really cared for our wishes and allowed us to labor how we chose to. The nursing staff is so extremely respectful of our wishes and the never encouraged us to leave the child with them if we dd not want to do so. We always keep the baby in our room for bonding and for our comfort instead of sending him to the nursery and we prefer not to have any immunizations done at the hospital after birth and they were completely respectful of our desires. The lactation consultant was great and encouraged us to continue to nurse both our newborn as well as our one year old. My wife believes in nursing and the benefits of doing so so she was excited that the lactation consultant shared her views.
Overall this hospital is great for those individuals who choose to do things a little bit outside of what is mainstream. I feel that the staff respects the patent and their views and feels like a partner instead of forcing the patient to do everything in the way they feel appropriate.
If we are blessed with another child I will look forward to returning to Baylor.

Glitzy hospital if there is such a thing! Doctor owned, so a bit pricey for procedure. Had lithotripsy done there and my Doc and day surgery staff was FANTASTIC.

I got the privilege of giving birth at this hospital and i have to say I LOVED my experience here! The nurses were so awesome and made sure I was always pain free and happy! I would recommend this place to everyone! Amazing labor and delivery and an even better postpartum care. The steak and lobster dinner was great too! I’ll be having all my babies here

I delivered my son at this hospital last year and it was a wonderful experience. Dr Harn has been my Dr. for about three years and he is wonderful. However, this hospital has recently (July 2014) changed their billing policy for c-​section and induction patients. If you go into labor naturally they can not turn you away, but if you have anything scheduled they CAN actually turn you away (not keep your appointment for c-​section or induction). The business side of this hospital is an absolute joke, and they have the ability to do whatever they want because they are a small business and only carry the Baylor name. They called me three weeks before my scheduled c-​section (that has been scheduled for 2 months) and had every intention of cancelling my appointment. My Dr. had to go on my behalf and ask for them to not cancel, only on the circumstance that I get CareCredit to pay them. They have began strong arming their patients into paying money upfront, before even billing the insurance (1,600 in my case). The worse part is they DO NOT inform you of this new policy until right before delivery, which forces you to pay and gives no time to find another hospital or physician. I can’t even believe the way they are choosing to deal with their patients. It is my goal to make this known to anyone and everyone!
–One stressed out momma

Awesome for childbirth and day surgeries, not so great for true emergencies.

I can’t say enough good things about this hospital. The classes they offer for first time parents or those needing a refresher are free and incredibly helpful! From CPR classes to birthing… the nurse instructors are caring, attentive, enthusiastic and a valuable resource for all your questions. The hospital is beautiful, the rooms are spacious and clean. I delivered my little girl in this hospital and had such a pleasant experience from the minute I checked in to the minute I was discharged. Labor and delivery nurses are sweet and patient. The ratio is 1:1 so you have their undivided attention at all times. Wonderful hospital and staff!

What a wonderful experience! This was my first pregnancy ever. I’m nearly 40, and at my age, I’m pretty set in my ways and analytical. I miscarried my baby and everyone was great! I was a Sergeant in the Army and have certain expectations. Baylor Medical Center Frisco (Women’s Center), exceeded them. Their bedside manner was exceptional. They made me feel comfortable and also included my husband in everything. Post surgery, I had no clue what I was saying. I heard a nurse tell my husband I asked the same questions over and over. Kinda funny. I just wish I knew what I was asking. :) Nonetheless, Dr. Jacoby and the anesthesiologist were amazing! The accommodations were superb!

I had such an amazing labor and delivery experience here, the staff is so kind and supportive and the facilities are incredible. It’s really like being in a hotel while at a hospital! We were also sent home with a lot of «freebies» to help us get started off on the right foot with our new baby, not to mention all of the support and guidance we received from the various nurses, lactation consultants, and staff!
They also have lots of classes that you can take at the hospital for free in the months leading up to your delivery and I highly recommend them. I felt so much more condient when my baby arrived because I had those resources to fall back on. They also do carseat checks here which are very important because so many car seats are not installed properly which makes them much less effective.
Huge kudos to their food as well, it’s GREAT and in the labor and post-​partum areas they also have «nutrition rooms» with free drinks and snacks for mom and her support people. Trust me, it was a life saver! If you’re not able to use those, or want a full meal, their cafeteria downstairs is great and has much higher quality food than you would imagine.
Overall, best hospital experience I’ve ever had and based on the other labor and delivery stories I’ve read, mine was amazing. Thank you so much Baylor!

I visited their urgent care mid December after a week of not being able to eat or drink ANYTHING without it making me nauseous.
2 hours later, after a FULL HOUR of no one checking on me even once, I walked out with them saying I wasn’t pregnant — even though they never even asked last time I was active, which was February — and had a prescription for two medicines I was not given full information on, even when I asked about them.
When I arrived at Walgreens, they found out the doctor even prescribed a medicine I’m highly allergic to, and when they called Baylor to get a different one 24+ hours later there was no reply — guess it wasn’t that important!
Now, I used to be a frequent flyer here, due to past medical issues from brain tumor to appendicitis — I’ve never had this bad of an experience other than the still horrible wait time.
So, I went online to file a complaint. 3 days later, they call me an hour before they get off saying to call them back. I do when I later get off work, 5 hours later by that point.
It has now been 2 weeks since that phone call, and no one has gotten back in touch with me.
Also,.with my insurance, I had only a $ 75 copay, and was sent a bill of -$ 75 — meaning they owe me what I paid — I called about that 2 weeks ago as well, and still no refund.
I won’t be going here again unless I have to, and this hospital is 5 minutes from my house.

My cousins recently gave birth here and I was with her throughout the entire process.
Facility:
–Very modern and updated
–BIG rooms
–Huge lobby
–Rooms have nice big TV’s
Food:
–Cafeteria is very affordable and great quality (I hear people come here for lunch breaks even).
–Food served is amazing! You can even get steak and lobster: D
–Free tea/​coffee and pastries out in the lobby
Service:
–All staff are very friendly and helpful
–Highly recommend them because of the excellent customer service given, they make you feel like a super star