Apple Store

Terrible customer service. Employees keep chatting among themselves and ignoring the customers. Got a very rude guy of the staff as well to replace the broken screen of my iPhone, he was rude for no reason whatsoever. I much prefer the Apple Store in Willow Bend.

Ive had good experiences here. the staff does seem to have a good handle on the products and understanding of them. Make an appointment BEFORE GOING! do it online or call and have them put u on the schedule IF u need genius help. and dont be afraid to speak up with your questions. i felt a little dumb asking some simple questions but im not as tech savvy and they ARE so let them do their job and help u. they know so many shortcuts and tricks. apple i was surprised seems to trust the consumer. if there are no signs of damage or misuse they will replace your phone with another new one of same color/​model! not a refurbished one but a new in the box still wrapped in plastic phone! just wish the chargers wouldnt crap out but thats a company issue not the store.

I decided it was time to upgrade my iPhone-​asaurus 4 on the Sunday after Christmas. I was pleasantly surprised that I was greeted and helped immediately as I entered the store despite how busy they were. Pegah helped me purchase my new phone and gave me exceptional customer service. She was honest and patient in explaining my options. She also expressed to me how much she enjoys working for Apple and what a great company it is.
Although I have to say, I have never experienced anything less when I visit an Apple store. The employees are always eager to help, explanatory and knowledgeable. Anytime I need anything I hope Pegah is working to assist me!

Not a well managed store and staff I interacted with seemed poorly trained. Walked into the store and was asked to check in, I was there to have my phone replaced under my apple care warranty, I was told to go wait against the wall in a line to see a tech, so I waited, turned out the employee checking people in couldn’t manage a line and had two lines converging, so once they sorted that out, I wait 20 minutes to talk to a young kid (tech support) who then tells me they can’t help me today. He suggests I drive to another store (rather than him looking it up). He was also being assisted by another person who was not in an employee uniform, which would seem against policy.
My problem isn’t that you’re busy apple, my problem is you made me wait 20 minutes along with a whole line of other people. This is pretty simple. If you don’t have the availability to see walk ins. State it at checkin!!! I expressed this to their manager «Charlie» who did apologize but took way too much effort in making up an excuse. It’s simple. Manage your store.

They are not worth ONE star… Amazing how they have associates
(Four at least) chatting with what I’m guessing is a former coworker instead of assisting customers. I left after waiting for longer than necessary to purchase a new iPad. Will buy from another location who respects my time…

I am sitting in Apple right now. I have been waiting for 3 hours for someone to help me. Because of the new update there are at least 40,000 people with crapped out phones here. No one will pay attention to me, no matter how big of a scene I make. Wait, the see me writing a bad review… oh, now they want to help. How convenient! Screw this place.

Pretty well run, took them an hour to do the 15 minute repair I had scheduled by appointment, but they were so busy in there and well staffed.

The three employees at the door ignored me, but I was able to find someone within the store to help me. She quickly determined what was wrong with my phone and fixed it!!!

This is the worst apple store in their company history and is representative of how far apple has fallen in terms of both service and quality. Third shitty iphone 6 has broken and we are expected to pay exorbitant prices to have fixed. Wait times are horrible here, and I am appalled at the shitty disrespectful staff and manager that run — what is on par to what one would expect if you were a homeless person living at Walmat. Steve Jobs would be apalled. My last iPhone purchase, ever. Apple is a falling star. Time to check out Android for sure

I have never felt so little care for customers. My phone had a warranty screen issue and I was told the first appt open was 3 days later. I was unable to come at that time so I showed up as a walk in the next day. I waited 3 hours to be seen (which is better than days) but painful with two small kids. I then waited another 45mins to be seen. I was then told my phone was a warranty issue, however they didn’t have my color in stock (I was happy to take any color and they refused) so I was sent to another mall 20mins away.
That experience was fast but the phone ended up going to blue screen and turning off repeatedly as soon as I was home. When I called the get in to figure out the replacement issue I was again told it would be days because I couldn’t «cut in line»
At my robes end I took my chances at the southlake store the next day and out with a new phone in less than an hour! This location is awful and the phone service isn’t sad.

I love this Place… Today I walked there 8:45PM desperate to fix my Iphone.
They took my phone right the way and fixed in now time.
I am leaving the country tomorrow 6AM and thanks to the competent people at Apple Store my IPhone is good to go!
Thanks again! You ROCK!!!

Why do you buy an Apple computer? Because even after 6 years of owning it I just left a Genius Bar appt w Justin (who was wonderful) and they fixed my computer after I was having so many problems that I thought I needed a new one! And for FREE!

I scheduled an appt online yesterday to see a genius for April 22, 2015 at 6pm in Frisco, Tx. I arrived early and checked in. Tim came over to help me even before my appt time. I thought I had really messed things up on my Macbook Air but Tim advised that he could fix it and that it was not a major problem. He then showed me how to check and fix the situation in the future. Tim was very kind and helped me to understand what had happened. There was no charge and I was out of there by 6:05pm! Fantastic experience due to Tim.

Went in to get my OS restored I had Justin greet me at the door with great smile and was very kind. He took my name and the reason why I was there and said someone would be right with me. I waited for about 7 mins then (I had 2 people check up on me while I was waiting and told me where I was in line) –Justin came back and said he would actually be taking care of me. It took about 10 mins restore my OS, it was fast and easy! Great customer care! Awesome job Justin!

Inside Stonebriar Mall on the first floor near the center of the mall. I always have a great experience here and they almost OVER staff this location so there’s pretty much someone always available to help you, even if that means getting you on an appointment list for the genius bar or their setup tables.
Here’s the thing, this location is very busy though, and if you need help at the genius bar you NEED to make an appointment. It’s seriously not optional because even in the middle of the day in the middle of the week, they could have a line. They’re just that popular of a location!
Other than that, I’m always well taken care of here and they have fixed two of my iPhones with my AppleCare, simple and easy!

Great customer service from Domino! He resolved our issue with patience, positivity, and clarity. Probably spent an hour with us and called on other sales rep to make sure we walk out the store satisfied.

On September 27, 2014, I brought my iPad to your store to see if you could help me. I had tried to update my OS and received an message that I would have to do a full restore to complete the install due to an error. I was in a panic — photos from my child’s first year of life were on there and — primarily because I had a baby and never had time to sit down and do it — I hadn’t backed them up except for the small amount of storage provided by the iCloud. These images were the ones I’d snap of him in spontaneous moments, while nursing him in bed, his first smile, and special moments with his daddy. They were very important to me, and I was kicking myself for not backing them up. I didn’t expect an update to go so wrong.
After a moderate wait at the store, I was assigned someone to help. He told me there was no hope of retrieving the files, that they were definitely already wiped off the hard drive, and there was nothing he could do to help. I was bawling. He told me «Look for the silver lining, at least your kid is still alive — you can make new memories» WHO THE HELL SAYS THAT??? What if my kid WEREN’T still alive, and I just didn’t feel like dredging up that story in front of a random stranger? I was livid. I asked to speak to a manager, who was also of no help. In my furious state, I left without getting anyone’s names — he was a tall, skinny, very young black dude, the manager was a middle-​aged white lady with a bob. To this day, thinking of that interaction makes my blood boil. It was so insensitive!
My husband told me that when an OS is restored, often times the data is still there, but the directory links are broken, so there was a possibility he could recover the data on his own. We got busy, again, and I was afraid to learn the ultimate fate of my photos, so I procrastinated. Finally, yesterday, he got around to looking at my iPad. He did an update to the latest OS, and when it loaded, everything — my apps, photos, etc. was right where I’d left it.
I learned several things through this experience.1. BACKUP your photos. 2. My husband is the bomb. 3. Employees at the Apple Store in Stonebriar Mall can be heartless, moronic, insensitive, unhelpful„ jerks.

I’m somewhere between 3.5−4 stars. But I’ll give it 4 stars and be at peace. I called corporate, left an honest (not rude) message about what happened. Justin, the Senior Manager, contacted me, and attempted several times to make this right. In the end, I received a fair credit for the repair and we’re working on getting my old hard drive back.
I know I should have always kept the «Murphy’s Law» in mind when it came to this, but lesson is so learned. I am grateful Justin apologized and cared enough to pursue this, even if I had to push around for a response.

This location is inside the Stone Briar Mall. Service is very efficient and the staff is knowledgeable about the products. My experience at this location has always been pleasant.

Awesome service ! My Mac had been giving me some trouble. I made a quick online appointment. While I was freaking out, my genius guy Taylor was awesome ! He was very calm and took care of the problem I thought was so big in 15 minutes. Shout out to Taylor !
I didn’t have to wait long. I arrived early and appointment was on time,