Mattress Firm Final Markdown

My boyfriend and I came in this Mattress Pro after visiting two other stores in the area (not Mattress Pros). We had been dealing with pushy salespeople with no apparent knowledge of the mattresses or warranty information for hours already.
Kamren and Nikki instantly restored our faith that we would find a perfect mattress that day. And we did! They were beyond knowledgable and and very personable. I’d recommend this location to anybody because of them!
The delivery men were on time and worked very quickly to remove the old mattress and box spring and put in the new ones. Again, I received great service from super friendly people. After such a shaky start to the whole experience, I couldn’t be happier with how everything turned out. Thanks again!

The one in the shopping center of athome and the hooters. When I first went in the service was great! They were very helpful and that they would give me a great price for my mattress. I bought my mattress on a Friday. They said that it would be there from 2 – 5 on Sunday. Sunday rolls around and there is no sign of my mattress. I call this store because the store I bought it from did not give me a number. The guy I bought the mattress from told me that they did not have that model and that is why it was not on the truck. He told me on Friday that that model was in stock. He then says that they can come on Monday from 5 – 8. I was so upset. I could have been running errands. And now they are telling me that I have to wait another 3 hours? The next day I get a call at 4 pm saying they are at my place. One: they are early and two all they had was the mattress. I bought the mattress, box spring, frame, and mattress cover. I was so upset. I called again and they explained that order was from yesterday. I was confused and they said that everything was coming in a different truck that evening at the right time. The truck then called me saying they were outside my gate. They said that they had a mattress pad, box spring, and frame but no mattress. I was so upset I told them to send it back. I then called the place again and they said that TOMORROW everything would be sorted out and on the same truck. The drivers were as confused as I was. I had a lack of trust in this company and I wanted my money back, but it would have taken 10 – 14 days to get my money back. I told them lets try this one more time. Finally after 3 days of waiting without a mattress I finally got one. I was highly upset with the organization of the company and would not recommend this place due to the lack of organization and communication. They did however have great customer service. So props to that.

I purchased a mattress set from here in November on a Thursday and needed it delivered on Friday. The sales guys were nice and not pushy– very informative and helpful. However while I’m sitting at home Friday night waiting for my delivery– I call the store just to make sure its coming and the guy assures me it is. BUT it never does,. I call the next morning to find out why I sat home for 4 – 5 hours waiting and they tell me oh its scheduled for this evening (which was not convenient for me) I try and get them to push me ahead and have it there earlier in the day but they would not accommodate. The only reason I didn’t cancel the order right then is I had a guest coming Sunday night and needed it.

Cheapest mattresses in the area and loved that the salesman didn’t pressure us into spending a bunch of money we didn’t have. Julio was very nice and we got exactly what we wanted for the price we wanted, great experience all around!