Babies R US

This Babies R Us location has a lot of inventory and choices and the staff is friendly for the most part (one seemed to not know much and disappeared and did not come back).
We sat to set up a baby registry and were asked lots of questions and given a scanner and a handy list of things you need and might want to have along with lots of other good information and we were on our way.
We had staff check on us along our long process and found almost everything we wanted and needed but when we went to check out and turn our scanner in it was rushed and very disorganized and we had to again give all of the information we’d given before because she said they did not finish the process or activate our rewards card which made no sense.
A staff member had set aside a stroller for us that got mixed in with everyone else’s stuff on hold so they may want to consider asking for names to put a title sticky note on the items or something to help that part of the checkout go smoother.
Our cashier did help us to the car with a heavy item which was nice but a little odd for the cashier to leave to do that but we welcomed
the help.
Free wrapping paper station is a plus but people were complaining as we were walking out that the only tape they had was large packing tape, Definitely need to put out normal tape and if you run out there is a Walmart right next to you!

Went there today to buy one item, a booster seat for my daughter. Shouldn’t be a problem right? Wrong! They are a big establishment with lots of merchandise to choose from, but are understaffed. I found a booster seat on display that I wanted, but couldn’t find anyone to retrieve the item from the back of the store. (I’m assuming they keep all the car seats in the back of the store because I couldn’t find any boxes on the shelves) I went to the front of the store to get help and found one worker swamped with customers that where trying to check out. As I waited, I saw the manager walk by and asked her about the item. She quickly informed me she was on break and that there where only three employees, including herself, working that day. Needless to say, I left there empty handed. I don’t mind waiting in line, but if they’re going to try and run a store that size with only two people, that’s a red flag to me.

My expecting wife and I have been dealing with the horrendous registering process here at this store. It has been a nightmare. We have been unable to log onto and change our registry for months and have no idea what’s been purchased. How difficult is it to fix that? Impossible it seems for these idiots. We should have done everything through target, and/​or buy buy baby. It’s a ghost town when your seeking help. The help itself is a joke. Their product selection is the sole reason they are still in business. Do yourself a favor and stay away from this circus.

I tend to curse a lot, and I really need to curb that habit because I’m around a lot of children. F-​this and F-​that… It’s actually really embarrassing, and I should do something about it. One day!
My brother is expecting his first child, and as such, registered at Babies R Us. The one in Clear Lake is huge and packed with everything you can imagine. But remember, Babies R Us is a corporation.
The one good thing about a big corporation is that it can bring in big name brands. This one had a whole Hello Kitty bedroom set that made me giddy. The baby registry department is also another great feature. There is a kiosk that’s easy to use — simply type in the expecting mother’s name, and voilà! It prints the list of items on the registry so you can use it to shop for items on the wish list. That’s pretty cool.
So why the low rating? Even though the associates working at this location were really friendly, this particular store felt cold and soulless. It’s too large for the products it carries, and when I saw the prices for some of these items, my self-​inflicted Tourette’s acted up again. $ 60.00 for a mobile? What the _​_​_​_​? Is the baby even going to remember it?
I was so distraught, I placed the $ 60.00 diaper bag that looked like a cheapie $ 30.00 bag from Marshall’s back on the shelf and tossed the mobile back where I found it. After I dropped a couple more f-​bombs, I laughed and vowed to go to a specialty store like Space Montrose to get some presents with a little more heart. Even if the baby forgets the gift, at least my f’ing brother won’t.

Very messy. Layout of store is not good. No one is around to get help. Prices missing on shelves.

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

Overall experience. My husband and I decided to start our baby registry for our 1^st child due June 2014. I had heard and watched many Youtube reviews and blogs that Babies“R“Us is a great environment to start a registry along with a Welcome Packet and a goodie bag. After being in the store for over 2 hours scanning items we needed for our registry we returned to the Registry Booth to finish up the process. To our shock and surprise the person in charge did not have anything to welcome us, not even a print out of what we scanned, or registry cards to put in our baby shower invitations, NOTHING! I am discouraged of the service and lack of professionalism coming from this store located at 18 182 Gulf Fwy, Friendswood, TX. When we asked about the items she told us we can go online and print it out from home. They don’t print things out from there. Which I know is a lie, because I have gone with friends in the past to assist in their registries. I asked about the registry card for our invites and she said your store doesn’t do that anymore and to tell our guest to find us by our name on the invitations. About a week later a friend of mine started her registry on another side of town in Cypress and got the full treatment with cards, goodie bag, and a print out of her registry. I feel that the Gulf Fwy location was rude by not offering me these standard items for my registry considering I was a potential customer. They registry department needs to refill on their paper stock as well as their customer service and communication skills.

If this place is known for mom to be to register for their baby shower. you would think they would have more than one person helping at the baby registry center. I have been waiting for help over thirty minutes and still counting.

now that houston FINALLY has a buybuyBaby just 3 miles south of here, i can really see business start to go down at BRU…
they are nice here, but just not as well informed as i feel they should be. it seems like a lot of people working here don’t have kids of their own, or even if they do, they may not be able to tend to people that have different budgets for various items (i.e., larger budget for stroller with a smaller budget for a pack & play).
i gave this place 2 stars because Unilocal explains it best: «I’ve experienced better.» BUT that doesn’t mean i won’t be back — i will be since this is a pretty exhaustive BRU! i definitely think this place is better for those who have toddlers.

I always have a pleasant experience when shopping here. The staff is helpful and friendly. I do like that you are emailed an Ereceipt with every purchase.