WISH Womens Imaging Specialist in Healthcare

This place was horrible! I was sent here for the 3^rd time by my OB to check whether or not my twins are in the same gestational sack or not, my order clearly said TWINS on it but apparently I was NOT scheduled for a twin ultrasound so the tech gave me a hard time about it and said I needed to make sure that next time I informed them that I was having twins because the ultrasound takes longer. I had a 4pm appointment and had to drink 24oz of water before and HOLD it until after the ultrasound, I was not taken to the ultrasound room until 4:45! I even got there early, a little after 3:30pm, so I waited over an hour to be taken back for my ultrasound. The tech was so rude and had absolutely NO bedside manners! She was huffing and puffing the whole time she was doing my ultrasound about how she had to take all the measurements for 2 babies in such a small amount of time. She wouldn’t let me see the screen when she was doing the measurements and when I asked her if I could see the babies she said she would let me see them at the end because there was nothing interesting she was doing! Ugh! I didn’t care about what SHE was doing! I still wanted to see my babies!!! I was almost in tears from the way she was treating me! I could not believe her attitude and demeanor! Totally unprofessional and mean! She finally let me see the babies at the end for like 2 minutes and the worst part was when she handed me my horribly blurry print outs!!! They looked like she had no idea what she was doing when she printed those out! I was so disappointed with the whole experience that I will never go back! I wish I would have gotten the name of the tech but I was so angry that I just left. She was this older, heavy set lady with short grey hair. Whatever her name is she should NOT be working there! When I called to speak to the office manager she gave me a bunch of lame excuses for what happened. She did apologize but they didn’t even offer to give me another ultrasound! Horrible!!!

Shantel and Sandy were very awesome! I needed an ultrasound ASAP and I was given same day appointment without any hassle! They were nice and caring, the facility is clean and peaceful not packed and stuff like other places, I felt so trusting and safe, Sandy tried to be gentle which I appreciated, I am just leaving and so far so good, I hope I keep getting positive experiences here! Can’t wait to get pregnant and be taken care of by them! Great job guys!

Please let me start by saying if I could have given this place a no star review I would have. I came in for an ultrasound a few months back. I have a thyroid nodule. After the ultrasound was done I was told that a biopsy was recommended since I have a history of cancer. I came back for the biopsy for this nodule. My wife and I both took the day off for this procedure. When I came back after about 2 minutes the Radiologist came in and told me that since they could not see the nodule with their ultrasound machine that they would be unable to perform the biopsy. Which is funny because you saw it just fine the week before. I left, upset since nothing was done when I was told that a biopsy was recommended. I then received a bill in the mail charging me for the ultrasound they used the day I came in for a biopsy. In what world do you get charged for something that you did not authorize. When I called in and spoke to their «account manager» Ingrid she let me know that she would take care of it for me. I assumed that meant that my account would be credited for this procedure that I did not authorize. Today I got a collections notice from their firm letting me know that if the bill isn’t paid within 10 days I will be sent to collections. When I called back they advised me that there is nothing I can do and they are not going to credit me back this charge.
Now people with CANCER will understand this part. When you have something growing that should not be growing and they recommend a biopsy that is already pretty scary in itself. Getting there and being told that the biopsy can’t be done even though the initial ultrasound they performed said that it could be is pretty stressful. Then to receive a bill for a procedure that you didn’t even go in there for is just plain stupid. The radiologist even had the nerve to tell me that he is pretty sure that this is nothing, and that there is a ⁷⁄₁₀ chance I have nothing to worry about. If you have had CANCER in the past, you don’t want to hear pretty sure or ⁷⁄₁₀ chance that there is nothing wrong with you. I mean that has to be illegal to say something that stupid to someone who has CANCER. I have already filed my complaint with the Better Business Bureau and will continue to let my story be heard by anyone who is willing to listen to me and make sure that no one that I work, speak, socialize with ever deal with this poor excuse for a imaging center.

Went to the facility that does ultrasounds only. The lady at the front desk was rude and didn’t look like she knew what she was doing. Hoping my visit would get better once I got to the back… it did not. My tech was rude, spoke with no emotion and clearly didn’t have any bedside manners. This was my first ultrasound with a pregnancy that by far has been my most difficult, I was hoping for good service, IT WOULD HAVE CHANGED A LOT. I hoped that there would’ve been some compassion being they don’t know what I’m going through. INSTEAD my tech talked like she knew it all and sent me on my way without even showing me what she was looking at when it came to MY baby. She told me she wouldn’t turn the screen towards me if she didn’t see anything. She never turned the screen towards me just because there was nothing in the yolk sac, but didn’t care that my boyfriend had full view of the screen. What was the point of that I wonder? I will not be going back there and I would not recommend this place to a friend or family member.

What an awesome first visit! I waited barely fifteen minutes. The secretary at the front was wonderful. Julie, the technician, made what would normally be a painful visit, very pleasant. This is the way that a medical practice should be run.