Supercuts

I’ve never gotten color done here but I’ve been coming here for years for haircuts and I’ve never had a problem. My hair always comes out nicely.
Cortnie is awesome! She’s been cutting my hair lately and she always cuts it however I ask. She does a great job!
I go during weekdays so there’s never a long wait. Usually I don’t have to wait at all.

Disaster #1. About a month ago, I called to find out when my stylist was working. Picked a day and carved out time. Had gone two months w/​o cut due to unforeseen circumstances. On day I chose to go, I called and left my name (3:20 pm) for my stylist whose shift started at 3:00 pm. I live on other side of town but my stylist moved to new location so I put up with the inconvenience. I arrived before 4:00 pm. Gave my name. I waited, and waited. After 10 – 15 minute, I got up to ask if my stylist was even there. NO, she wasn’t! After expressing my outrage, I was told by manager that he took responsibility for error bc my stylist would arrive at 5:00 pm but he FAILED to inform the staff! Why I wasn’t told when I called at 3:20 that she hadn’t arrived? When I got there, why wasn’t I told she wasn’t there?! They offered to give me 40% of any product. Wow. Thanks for nothing. Disaster #2. Weeks later, my hair now looking beyond horrible, I called to find out when stylist was working. I wrote down the days and times, carved time out for a cut. That entire day was planned around her availability. I showered, dressed and before I called to leave my name, I had a bad feeling. Sure enough, I was given bad info and she wasn’t there. The manager apologized and said they were «working on some things,» whatever that euphemistically means. The manager asked what he could do to make it up. I asked that he give my number to my stylist and ask her to call or text. He assured me he would. Eight days later, I’ve heard nothing. Good riddance.

Amber cut my hair and she could not have been better. She was friendly and genuine! My hair cut cost me WAY less than my previous one at a high end salon, and I like this one WAY better. If you can, see Amber when you go. She was amazing!

If you are looking for Patty, you can find her @ truecuts on Shepard and chestnut. Call for an appointment.5 596 961 145. 8889n. Chestnut ave. 93 720. See u guys soon.

I can see where this place has only two terrible ratings. The staff was rude. They gave me an incorrect wait time. There were three hairstylist there when I got there. One of them went home despite having multiple people waiting. One of them decided that she needed to have her lunch break when there were just two of them. I didn’t even stay to finish to get my haircut. There was some other guy that walked out before I did. I just need to determine this was about the worst experience at any haircut place I’ve ever had. i’ll never come back here again. I don’t even know if they do a good haircut or not.

*** I did bring this up with my barber (forgot his name) and he did take $ 5.00 off the price of my haircut. And was pretty nice and did a good job. So I do appreciate that they admitted to their original mistake.

Patty showed me two colors she said she could give my hair. Neither one was red. I came out looking like carrot top. She says, AFTER, that there was no way to tell what color it would turn out. Wait. what? Now I have to live like this for a month. She then had the nerve to tell me come back. No. I’m going to have to find a professional, which is what I thought I was paying for. Oh, and I still had to pay full price. NEVER AGAIN.