Pro Travel Fresno

Completely unreliable. The agent said she would get back to us with a proposed itinerary within 24 – 48 hours. We didn’t hear back from her within that time frame but we didn’t think much about it because we assumed she was busy and would contact us. About a week later I sent her an email asking for a status update. She replied the next day saying she’ll have something to us by the end of the day. Did we hear back? NO! So we finally gave up on her and emailed her back over a week later saying we won’t be using her services. Again zero response! Smh

Was planning for a trip to Costa Rica. Having never been there before, I sought a lot of advice. This led me to Barry at Pro Travel. While it is quite a distance from my residence in SoCal, the firsthand knowledge and experience Barry had were extremely valuable in designing my trip.
Barry and Pro Travel were awesome. Flights, accommodations, excursions and follow up — all were perfect. The attention to every detail of my trip was exceptional.
I checked a lot of other sources and am glad I utilized Pro Travel — especially the high level of service provided by Barry-​in putting together this trip.

I have nothing good to say about this place. I gave it 1 star because Unilocal made me do that.
I went in trying to plan a Trip to Belgium for my wife and I. On my first visit I was helped by Alex, he was very nice and helpful and took all my info saying that he would research it and get back to me the next day. I didn’t hear from him. Three days later, I went back in to see what info he had come up with. He didn’t have any time to look anything up yet. I told him that my wife an I were excited about planning this trip, and I would like to get things decided and paid for in the next couple of days. He said he would E-​Mail me with a few itineraries to choose from that night. Again, I didn’t hear from him. I left a couple of messages and he didn’t return my calls. 4 days later, I went back in there and he was not in and I was told the entire office was going to be closed for a week because they were all going to Cabo. Must be nice. The person I was talking told me there wa nothing he could do to help me since I was Alex’s client. I explained to him how nothing was getting done and he still would not help me. So, I did my own research and booked my own trip.
Just for fun, I called back and spoke with Alex asking how my trip was coming along. He said he found a few great deals and he’d email me right away with them… It’s been 2 months and I have not gotten an email or follow up phone call.
This place sucks! Don’t waist your time!

my husband and i had to plan a very last minute honeymoon and had the pleasure to mainly work with jessica. shes the main go to person for engaged couples who are planning their honeymoon. and we were in good hands for the most part. now, we didnt exactly make it easy for our travel agent cause we both had no idea where to go or even how long we wanted to stay but jessica was great, friendly, personable and very considerate in trying to get us exactly what we wanted. even if we didnt know what it was at the time. ultimately we decided to go to cancun and jessica worked and made phone calls right away if there wasnt a question she could not answer. when jessica wasnt around, we had to work with a few of her other staff who all were also very helpful and friendly and it is very obvious that they all view customer satisfaction as a priority.
now onto the 1 negative star: our flight had two stops. the first stop was only an hour, the second was like 3 hours. for the longer flight, we were seated completely at opposite ends of the airplane! now as a newly wedded bride and groom who JUST got married and are on their way to their honeymoon. this was crazy to me that this had been over looked. and maybe my husband and i should have caught it too and tried to change it but i think we were just too busy and exhausted by the wedding and assumed we would have been made sure to be seated next to each other both flights. when we got on and asked the flight attendant if there was any extra seats or open spots she said it was a completely full flight and suggested we just ask the people next to us if they would mind switching. the only problem with this was the two sitting next to me were also young newlyweds going on their honeymoon and my husbands neighbors just said no they didint want to.
when we got back, pro travel called me to see how everything went and were extremely apologetic to hear my complaint. they sent me a beautiful bouquet of tulips (in a vase with bow and all!) and apologized numerous times. i understand that mistakes happen and have been able to over look the mistake just because the jessica and her staff had great customer service and i honeslt believe they truely really did have our best interest at heart. i would go there again and recommend them… just give urself time to go over the paperwork to make sure your seated to your new husband

Cheryl Wolff was an amazing agent for me. I threw a ton of different scenarios at her and she was extremely patient, caring and professional. If I’m going anywhere, I’m calling Cheryl. She’s on my speed dial for life!