OnTrac

I give this company zero stars. I have never actually chosen them as a courier, but have been sent items through Amazon and a few others in the past. A few weeks ago my wife ordered fresh food from Blue apron, which is perishable and has clear lables on the box. It turned up three days late and had to be discarded. I called customer service and never got through. I ordered a new macbook last week and for some God forsaken reason, Apple chose to use ONTRAC. It was scheduled to arrive two days a go and shockingly has not arrived even tho everyday it has been «out for delivery». So my expensive computer is sat in some ass holes car because this company is so incompetent, unorganized, and generally inept to either hire enough drivers or prioritize deliveries. The bottom line is they are cheap and don’t give a fuck about you or your delivery. I will be hounding them relentlessly with complaints until I am so exhausted, I too don’t give a fuck anymore. I am so disappointed in Apple for using this company I will be sending my Macbook back.

I cannot believe this delivery service is in business. They ‘labeled ’ our package ‘delivered’ yet we were here! They also said our package was delivered to our front door which is a blatant lie. First, we have 3 dogs that bark uncontrollably. If anyone walks up to our gate, they won’t let anyone into the yard. Because of this, when we hear our dogs barking uncontrollably, we go outside to see who is here or if they’re just barking at a person walking down the street. If someone is here, we meet them at the gate. There’s no way a delivery person could leave a package at our front door without us hearing them because of our dogs.
Here is the history of our package:
This package arrived at their facility on Monday it was supposed to be delivered by 12÷1÷15. It never arrived.
On 12÷2÷15 I called ontrac. I left a message. They called back several hours later and a customer rep said the package would be delivered. I thought he meant it would be delivered at the end of that day. When it didn’t arrive I figured the next day.
12÷3÷15 came and went and still no package.
12÷4÷15 I called Vitacost today and complained. They said they would contact Ontrac and find out what the problem was. All day, no package. This evening I wanted to check on their tracking record (even though this has become a joke) when I noticed delivered. My husband and I went out to the gate and looked all over but no package. I called OnTrac and left a message but still no response. Then I googled Ontrac reviews. I was shocked to see so many of the same stories of people having Ontrac say they delivered a package but they never received it. Many claiming that they believe the drivers stole their packages.
(See picture of OnTrac’s tracking)
I will contact Vitacost tomorrow, when they open and complain. I’m going to have second thoughts about ordering from vitacost unless they change back to UPS. And maybe OnTrac will finally return my call, but I doubt it.

Overnight took 7 days. Then I ordered something again overnight, I begged the business not to ship ONTRAC but they said that was the only option. I contacted ONTRAC to make sure they got the me the package on time, so they claimed they emailed my wherehouse in my town with details. WELL once ONTRAC received my package they shipped it out of my town to a different town, when it was received back at my town wherehouse it took 3 days to get it back on the truck for delivery, then delivered after business hours, so I waited another day, Finally left it at my business door without signature or coming inside. This is no LIE they are a terrible service. I was in constant contact with them and all they say is they had an electronic/​weather issues with the package. I’m in the central California, were in a drought what possibly could have happened with the WEATHER!!!

One day turned into 5 days. OnTrac was unable to deliver my package because they could not get into the gated community. I have used FedEx and UPS and I have NEVER had any issues with them. I was on hold with customer service for 50 minutes, now I have to go pick up my package at the hub.

Absolutely garbage. A two day trip from salt lake to Fresno. Took 5 days and I had to go pick it up. Because the driver «couldn’t find the address in Google» total Bs because I can find if no problem so I can’t see why any Gps can’t find it. Never using this crap carrier again

Absolutely bush-​league operation. Package was «guaranteed» to be delivered by 8pm Friday. As of Saturday at 12:40, nothing. No website to track package, no one answering the phone. No explanation whatsoever. Avoid this company at all cost of you are in the online shopping business. Your reputation is partially determined by the promptness of the products delivered.

This is the second delivery I’ve had with On Trac, and it’s enough to trigger my review.
First time was last year, the delivery man, instead of setting it inside my gate, decided to give to to strangers next door — who then stole my package. Who does that? That was just dumb!
Then today, I bought my husband a webcam, since he’s stationed in South Korea. I was walking to the door to go get the package when I watched the delivery man throw my package over the fence, not set it down, and walk off. SERIOUSLY?

I have received a text from Amazon/​OnTrac three days in a row now that states «Frozen Blu-​ray is on the truck and out for delivery today.» It has yet to be delivered. Is the OnTrac delivery person just driving around with my granddaughter’s Blu-​ray in his vehicle for the past three days? I have filed 5 complaints with my Amazon Prime regarding this issue and supposedly they are checking in to it. Numerous people in our area who Amazon was shipping the «Frozen» Blu-​ray via OnTrac are still waiting for their package also. Those who were lucky enough to have UPS for delivery, received theirs three days ago. It is one thing to disappoint an adult, but this was for many anxious children who were awaiting the much anticipated «Frozen.» I am very unhappy with OnTrac’s delivery service,

They said my package was dropped off on my «patio» at 4:48. However when I checked at 5pm it was nowhere to be seen! Called them and the driver said he «may have left it at another apartment with a similar number». I went and checked two other apartments and again, no package. My husband found it on another patio later after I called Ontrac for the third time. They are horrible! It’s not that difficult to read an address!

I haven’t even gotten my package yet so this review may be preemptive, but oh well, I’m a little ticked right now. I had a package scheduled to arrive today and it was hitting late afternoon and it still hadn’t come so I checked the tracking and it said «undeliverable, need gate code». We get deliveries in our gated community all the time from all of the various carriers (UPS, fedex, DHL.) and they never have any entry issues. But the best part is they never even tried calling from the gate to get let in. All I can assume is that they saw the gates then booked it without even attempting entry. I called customer service and she just told me it will be back out for delivery tomorrow… when I wont be home… and who’s to say they won’t do the same thing?

A delivery service that is not required to ring your doorbell or knock on your door? How is that even possible? You have a package delivered to your house and they don’t have to notify you, that is the worse business model I’ve ever heard of and a recipe for complaints and bad service.
They can however, leave your packages as they please, or in my case, say the location in my nice North Fresno gated complex is not secure enough and just leave a note on my door without ringing my doorbell. I used to love Amazon, but if I have to deal with this type of sneaky company, I guess I’ll just find a different online retailer. Preferably, a company that uses anyone more reputable, like UPS, FedEx and I can’t believe I’m saying this, even the USPS.
(And if you don’t believe my rant, search the internet and look at all the bad reviews and how «OnTrac Sucks» is a popular search term.)

Order from Amazon. Tracking says 3 «delivery attempts» were made. No knock at the door, no note was left, no voicemail message, no text, no email, nothing. Items went back to Amazon after 3 days. Amazon customer service says they offered no explanation to them either.: (