National University

This place is terrible. I took the EMT program here. Brandon and Joey, the actual instructors were cool. They were funny and made the class enjoyable, while still maintaining a professionalism to their methods. The administration is a joke though, especially our advisor, Jenny. This program is twice as expensive than any other EMT program in Fresno. Before starting the program I asked Jenny why the program was so much more expensive than any other, and what I get out of it that the other’s don’t offer? She responds, «I don’t know. That is just the price they came up with.» Way to sell it! Unfortunately I came here because I was late to jump on a spot at Alert Medical Inc. or American Ambulance and needed to knock it out. They call this program accelerated, but it is not really much shorter than any other EMT program. American Ambulance offers a real accelerated program that is still almost $ 500 cheaper than this place. This program is NOT all inclusive. Gotta pay your own NREMT cognitive exam, boots, book, etc. The program before any of that is already a 12 week program for $ 1,527. Supposedly they are making a change to that and intend to include more in the tuition, but I am going based off of my own experience. Either the Office of the Registrar in San Diego or our advisor, Jenny lost the majority of our transcripts. So we all had to resubmit them. Well I kinda got a little pissed about my personal info being lost. If you charge that much for a program you can afford certified mail. Anyway, I had originally submitted two copies of my high school transcripts, so after throwing a fit Jenny was able to resubmit the second copy I had sent her. I thought I was out of the woods, but after completing the program I was finally able to log onto National University’s student portal online to find out there was a hold because they never received my college transcripts either. What a great thing to find out when you are trying to get your certificate for the program. I submitted them AGAIN directly to the Office of the Registrar in San Diego because I lost faith in the Fresno location. Yet, they still have not been received. For as much as this program is, I have no idea what we are paying for. It is a joke. To top it off, they pulled their Paramedic program during our program. A lot of us were going to transition into the Medic program. Apparently they weren’t making enough income from it. If you know how much they were charging for it, that is highly unlikely. There was definitely not a lack of students either. They should just pull the EMT program too. Now that they don’t offer the Paramedic program there is no continued education option for the EMT students. It’s not like the Fresno location offers the Dive Medic program. Oh yeah, there was also a hold on my account due to lack of tuition payment, which I paid the tuition upfront, in full, day one, with a check, and have the bank statement showing the check was cashed… also in full. Extremely disappointed with this facility. I only gave them two stars because they managed to hire competent instructors, whom I unfortunately don’t see being around much longer either considering they pulled the Paramedic program.

Give this (fresno) school a 2 star because lack of knowledge and (advisors) customer service skills is extremely lacking. They are okay when you meet them face to face, but over the phone it sounds like your bothering them. Also, when you ask them information about what you need to do pretty much with anything, the advisors do not seem to know what they’re doing and you can literally tell they are guessing and just go along with it. I called the one in Le Jolla got the info there and called the fresno office, complete different answer was given to me on the same question. It sad that workers are lacking the correct information to provide and on top of it customer service is terrible. However, the online class is great and so far I have not have any problems with teachers. Teachers I have gotten were nice, respectable, and knows what their doing. I’m not sure if the fresno office were just lacking really bad, or that’s just how they are. Quite rude on the phone. It would be nice if they were taught some phone etiquette or something.

I figure I write a review since I have come across this and give you guys a little more information. After high school I went straight to San Jose State for a year and spend about 3 years at Fresno City College. I have been attending National University for a little over a year. I’m finishing my BA, I do not recommend this school for people barely starting their general education it is to expensive for that. It should be for someone whose serious to be done as soon as possible. The school is expensive but they offer financial aid, and they gave me a scholarship and I also had one from my former employer. So for me it is not to bad. I considered Pacific University to finish but it was about the same cost and it is really difficult to work with a school schedule when you also have to work. I was not a fan of online school for a long time but then discovered once I tried it you are still getting the same education. Like any other school you will have to take classes that are useful and love and there are also those classes that are useless and you will hate. As far as my professors most are based out of the main campus in San Diego and some in LA. Also my program director/​dean is amazing she checks up on her students by calling them and making sure they are doing okay. I don’t know so much of the medical side of this school, but I have a co worker whose been their for nursing for over a year and I never hear her complain that the education isn’t what she expected. The bad part of the Fresno Campus is that they are understaffed so it does that a while to get a hold of someone. I usually have a problem with the financial aid department but they do always return my calls at a reasonable time.

Certain advisors are incompetent. We pay big bucks for classes and yet advisors are not well trained to read progress report,