Mr. Rooter of South and Central Valley

My toilet was making a dripping sound so I called mr. Rooter. I asked the manager how much they would charge for checking toilet. She said each person carries a book of prices and that they will tell me the prices after they look at the problem. Well, when the guy came to look at the toilet, he moved a piece not even an inch and told me it was fixed. He then charged me $ 152.00! I told him the lady I talked to said that he would give me a price before. He told me that what I had was in the «grey area» and fixed it before telling me the price. I will never use this business again!

In my opinion, one of the worst businesses I have ever had the displeasure of hiring.
I have a home in Fresno and my kitchen sink was clogged.
They came out to my house, worked on the drains (were not there that long), said they were clean and Charged $ 220.
The drain began to back up 3 days later. The tech (so called) returned and told us the reason the drain backed up is that we were putting food down the disposal. I explained that the purpose of a garbage disposal (actually called in the industry a FOOD disposal) was to put food down it. He said it was not :) He said he would not look at the drain unless we paid him again.
This was the exact drain he had just cleaned!
I called the owner (Rod) and it took 2 days until he called me back (which meant our drain was still plugged). He called me back, was probably the most anti customer service person Ive ever encountered. Said they offer 0 warranty on their work and if they did he would go broke. So with that I asked him how many times he gets calls like this and he said every month. I mentioned that he may not be doing the work properly if every month peoples newly cleaned drains clog up that fast and he said tough.
I asked him if he thought it fair that the drain had been clear for years, it clogs up, they clean it and its clogged again within a week. He repeated he would go out of business if he offered a warranty.
He offered to do it again for $ 175 and I told him I would never use him again.
Like I said, in my opinion, its not just the warranty you miss with Mr Rooter, but also any hope of dealing with someone fair that cares about their customers.