Lush

Love lush! I got turned on when I was traveling for work. But once I stopped traveling, I didn’t know how I was going to get any products but online. And then one opened at fashion fair mall! And now I have a problem.
I love how it all natural and no testing on animals is amazing. I want to know what I’m putting on my skin and with lush not only do I know it natural but it make my skin feel wonderful.
I went in the other day just for a lip scrub and left with a little more. I was welcomed by the sales girl and she was a great help. She told me to try the new sweet/​salty lip scrub and gloss to match. I ended up buying both and I’m about to go back for more. It’s their valentine line, the kiss, and won’t be around long. I’m a sucker for anything holiday!
Best part is when you have 5 empty, clean black LUSH pots to lush for recycling and they give you a Fresh Face Mask, FREE!

I love how natural the products are! I have an obssesion with the bath bombs. They do demonstrations and its always fun to watch.

The girls here are an absolute dream! Soooo helpful and inform you all about the products. Every time I’m there, these girls look like they are loving their job and put on a smile. I always feel extremely welcome and that makes me want to spend more money because I know I’m supporting a company that encourages this kind of enthusiastic and kind behavior unlike other stores in the mall *cough, Mac, cough*. The products are lovely, great selection, and awesome customer service.

Okay, I finally had to write a review for this Lush store because I have literally never had a bad experience here. The staff that work here have always been very attentive. One person that stuck out in particular is Cody, he has helped me a handful of times. He always seems so happy, it’s contagious, plus he’s always willing to help.
The products I use from Lush have been life changing for me personally. On top of that, the humanitarian causes that the Lush brand supports, and brings attention to is a wonderful bonus. From what I see, I think what they do is really great.

Fitting itself into the crowded cosmetic/​skincare field, Lush is a unique entry in the Fresno market. With its focus on fresh/​natural ingredients they separate themselves from the pack by providing unique items that you simply will not find elsewhere. The Sephora directly across from this store would be hard pressed to find a product that replaces some of the items in Lush. However, uniqueness does not necessarily mean they are all good products.
Some of the products available are really fantastic. I have used three of the fresh masks from their mask bar, Love Lettuce, The Sacred Truth, and Don’t Look at Me. Out of the three Love Lettuce is the only one that I have repeat purchased. It has a really fresh feeling, and helps to exfoliate the skin really well. Another product I use is their fresh soap. This stuff is great, it lathers up well, leaves your skin feeling nice and smooth, and smells incredible. I have also purchased the shampoo bars a couple different times. I think that they are great for travel seeing as they take up so little room, but they turn into this gel mess if you leave them in a container, and the amount of hair that sticks to them is rather disturbing, but they’re alright. Granted, there is only one bar I will use because I think the rest smell… less than pleasant. However, smell is a problem throughout Lush.
The moment you walk into the store you are slammed with the overwhelming number of odors coming from their wide selection of items. From the bath bombs, to the fresh soaps, to the shampoo bars, there’s something assaulting your nose ever way you turn. For my friend it is actually too much. Every time she goes into the store she ends up coughing for hours afterward because it dries up her throat so much. I personally have smelt what feels like at least half of the products in the store. For me, it smells like a stoner’s paradise. The smells remind me of incense, and marijuana. Not sure if this is good or bad, but is true nonetheless.
I should note that I really love the architectural design and merchandising of this store. It looks fresh, modern, and inviting. Everything is laid out in a way that makes it accessible, and the crowd flow is consistent. Granted, if it gets busy it can be a little bit claustrophobic, but never anything unbearable.
Finally, the thing most people seem to complain about, the service. It really is hit or miss here. Some of the employees are a bit underwhelming in their performance, and some are great. Last time I went in I felt like I was forcing the group of ladies who were working to engage with me in order to help me find what I was looking for. This is not the first time I have felt that way either. In fact, every time a female identifying employee has helped me, I have felt like I was a burden on their workday instead of a possible sale. Even though they ran through all of the typical upsale tactics, it felt forced. In comparison, one of the young men who has helped me multiple times is bright, bubbly, knows his products incredibly well, and goes out of his way to make sure that you are buying the products you want, and not the products that he wants to sell you. I don’t know if Lush reads these reviews, but your worker Trent really is an asset to this store.
All in all I will end up going back. The soap, and Love Lettuce are just about worth it for the torture I put my nose through.

My girlfriend loves this place but the customer service below par. We stopped into this location on our way back home and were snubbed by the employees. Guess we didn’t fit the demographic for «fresno» lush clientele, and we weren’t acknowledged after 15mins of being in there.

I give 5 stars to the products but 1 star to the customer service. The issue is that at this location all the staff members are outrageously trying to up sell you and they don’t leave you alone!!! I love lush as I discovered them in Portland OR. In Oregon the staff was friendly and helpful but would NOT constantly try to upsell you on everything like this fresno location. For example, I know exactly what shampoo or perfume I want to buy and the entire time I’m in they are badgering to try the 30 $ shampoo instead of the 20 $. Or I want to buy 5 $ worth of soap and they are badgering me to buy 12 $ worth of soap. Very annoying and unappealing. I hate going to this location and am going to buy online instead for my lush

Deafly one of the best boss to get any kind of soap or cleaning material for humans ha ha they also have a very good be a gel and wash I usually get the louche and also the sea salt scrub

I went to lush for the first time ever yesterday and it was so cute. The people that worked there were so incredibly nice, and honestly I will go back again. Every part of the store I was in they each showed me something new, and it was so nice. It also smelt absolutely amazing. The costumer service was absolutely fabulous! Lush is basically my new favorite place.

I award the coveted 5-​stars to Lush because they have one of my favorite fragrances of all time, and it’s contained in their Flying Fox shower gel. I love that stuff so much and I’m glad Kelle K loves it too!
As for the store itself, it’s just like all of the other locations I’ve been to — amazing smells, very well lit, and super friendly team members.
A note to Lush in general: Please, I beg you, please bring back the Flying Fox temple balm!

I decided to stop in here to see what the fuss was all about, after hearing people talk about it… and my reaction is, I am not impressed.
The store is one of the places where you instantly get a headache walking into, because of all the different smells. I am a girls girl and love many fragrances, but could not tolerate more than a few minutes in the store.
I walked in and was greeted, but not asked if I needed help with anything. I kind of milled around the store, not looking for anything in particular, especially since I did not know all of the products that they offer.
Nobody ever came to me and asked what I could be helped with, what I was looking for etc. I picked up a product, not realizing that someone had spilled the product all down the bottle… leaving a trail of slime. I needed to wash my hands off, and made my way towards the sink.
I attempted to wash my hands, but there was an employee giving a customer a demonstration. I was polite and waited my turn… problem is that the employee never moved. I spoke up and said ‘excuse me’ and I was just ignored. Thinking that she didn’t hear me, I repeated myself… and nothing. I became frustrated and just left the store without making a purchase, just so I could go wash my hands in the public restroom.
I did take notice of my time in the store, the different shampoos and soaps they have… too bad I couldn’t make a purchase, since they chose not to offer me help and just ignored me.
I am willing to try to return and see if service improves, and will adjust my review accordingly

I honestly have never been to a store with such helpful, outgoing and lovely workers! The few times that I have gone, as soon as you walk in, they greet you and help you with whatever you need. Happy happy happy.

I’ve been to the Fashion Fair Lush twice. At first, it was a breath of «fresh» (though a little too heavily scented) air. I was excited to see the product line (being more sustainably and naturally inclined, myself) and to test out some of the goodies they offer.
The second time I went back (and I laughed at my boyfriend for having this issue the first, though I didn’t consider it too much) I was (and I use this verb appropriately, unfortunately) literally attacked by employees. The sales tactics seem invasive and VERY overbearing. I understand the need to explain the product, but overwhelming people and making them so uncomfortable that they feel like they have to buy something to get you to stop is not cool or kosher. Tone it down! Good products sell themselves (unless y’all are on commission, but even so…).

It’s extremely annoying and not to mention a hassle driving more then an hour and a half to this store and finding out they have nothing that I need in stock. For the past couple of times that I’ve gone (4) they have had no masks or cleaners in stock. And have nothing to substitute nor a sample to make up for the drive. I wish I could find a 1800 number to talk to the company about increasing their stock. I’m a huge fan. It’s too bad they aren’t able to provide me that service back. Really bummed.

Let me just say, I will be going back. Although many articles and customers on loads of forums have experienced issues (thrush is common too! No bathbombs for me lol) I have not yet. And I enjoy the smells and the natural look of the product. :) I hadn’t used SLS in many years, especially in toothpaste due to the effect it has on me. But we’ll see how this goes. The scents are kinda giving me nausea… Ahem. But, the Ro’s Argan smells good so… I’ll deal with it. Lol.
Pros: I love what this place stands for, how it portrays itself through media. Truly! For years I’ve been meaning to stop by but I usually buy from small business, and each state I moved to, LUSH was always too far. Finally stopped in and the smells were lovely to my nose, and the products look so natural. LOVE IT!
Cons: However, comma, I am a researcher buff and I usually unbiasedly do this before making big purchases. In this case, I did not and solely trusted this business. Beware! The WHOLE BASIS FOR THIS BUSINESS is garnering those who want to go natural… Parabens — not so bad. It helps curly hair, Fragrance — unknown origin. I guess thats okay, SLS — eh. A little bit wont harm ya!
^ These are their responses. So be aware that this business does not live up to the expectations that they create with their image. In addition, there are many articles in which they defend the use of known irritants or harmful (to varying degrees) chemicals. Why are the products much more overpriced than other business that don’t contain those chemicals and are vegan too??? In addition, many adults and children have complained and reported rashes, thrush, etc by using many of their products, they have ADDRESSED SAID ISSUES and continue to use the same harmful chemicals.
****My advice to the ladies: dont use fragrance on the lady bits. I’ve stuck to PH balancing washes: p *****

Best cosmetics, organic and natural. They don’t irritate your face nor cause more damage to your skin.
Their bath bombs are a must try! They are relaxing and fun, I love their facial products. Everything they make smells delicious. I’m obsessed with their coalface soap bar. It’s a soap bar for the face and really does the trick getting rid of dead skin and makeup.
The prices are higher than the products at a drugstore, but you are also buying quality. Everyone needs to try it at least once!

I used to have to wait until going out of town for lush! Since this placed opened no need to wait anymore! As soon as you walk out the mall from where the starbucks is at, lush is all you smell! Lol &&& the employees are all so fun, kind, and helpful. And they have something for everyone. My daughter and I love their products and their service! Good job guys and gals!

I am a huge lush fan! The workers here are always so lovely and helpful. I can always count on them to direct me to a product I am searching for or am curious about. They are not shy about giving a demonstration on their products either! Which I love because I know it can be scary to try new things. I love the bathbombs and shower scrubs. Ocean salt and dark angels are my absolute favorite products from here. It can be a bit pricy here but you can always just start with a small purchase first then work your way towards bigger purchase later :)

First time in here and even though I didn’t buy anything I got awesome samples and great customer service everyone was very nice! I will be back as soon as I decide which product I have to have!

Lush is finally open at Fashion Fair Mall!!! Hallelujah ! Now I don’t have to drive all the way to Sacramento for my Fresh Face Masks. The location is outside of the mall right across from Bebe and right next to Guess and The Limited. Pretty large location filled with all kinds of products for your hair, face, and body. I LOVE their bath bombs and bubble bars. So happy they have a store in town!