Luftenburg’s Bridal

I wish I had read the reviews before going to this store. Yesterday i went shopping with my daughter for formal and we found a dress she liked but it needed to be altered which was fine after the dress was cut and i paid they proceeded to tell me that i would have to bring her for another fitting Tues/​Wed or Thurs between 11−3…ummm no those are days i work and she attends school. The manager then told me they were open yesterday as an exception and i would need to figure it out! This turned into a standoff which ended with me getting a Saturday appointment but these people are rude its no wonder their store is closing!

Delores and Elsa saved the day for my wife and I. They were extremely nice and accommodating and we found a beautiful dress that was well within our budget. I really appreciate their service!

We made an appointment for bridesmaid dresses and they said the could «fit» us in and that they have tons of «lace» dresses and could order our sizes. When we arrived for our appointment the lady at the front asked if we wanted all the same color and style of dresses. When we told her yes she said that’s not possible because they are closing their doors on October 31^st and cannot order any dresses. She said they only have what’s on the rack and no ordering. I wish they would of told us that instead of trying to get last minute business. It was a major waste of time and gas!

Best Bridal Store in Fresno! So glad they moved to the new location on Blackstone. Taylor was fantastic she helped me find exactly what I wanted and the ladies helping with the alterations took a dress that was about 5 sizes too big and made it perfect! I could not be more impressed with the service and variety! Prices are good and all the people that work there are experts in the industry. Couldn’t ask for more! Noticed a ton of peole there for Prom too! What great variety they have!

I’m so happy and proud to say that I have purchased my bridal gown at Luftenburgs today! Had a very pleasant experience with the staff who are very courteous and professional. Beth was a pleasure to work with when browsing through gowns. Left my mom and I free to look through the gowns without being intrusive and was helpful with any questions we needed answered. Feel very blessed to have stopped by for a «browsing» experience that turned out to be a «buying» experience. Their new location at shaw and blackstone is great! Look for the gold prancing horse! Thanks again!

I completely recommend Luftenbergs for all your bridal needs. I had gone one Sunday to look at bridal dresses and I was treated with respect and just enough attention to get my needs met. I was given the freedom to handle all dresses and to try them all on. I said yes to the dress on one visit and came back to pay the deposit. A day after I paid the deposit I received a coupon for $ 100 off the price. I was disappointed that I paid the deposit before I got the coupon but I went back weeks later to the store and the owner happily granted the coupon for me. I was ecstatic. I’m now looking at bridesmaid dresses and feel very happy to browse through their selections. The store is spacious and the staff is courteous. I definitely recommend this store!

Absolutely the WORST customer service ever! I called about a week ahead to make an appointment, since it was my first time there, I thought I needed one like at Davids Bridal. So when I walked in at my appointment time, they still asked me what my appointment was for. Why take appointments if you’re not going to keep track of it? Then when I told her I was looking for a wedding dress she asked «Who wants to take a bridal?» The other girl responded with, «well you’re already standing up so you do it. «Already we’re off to a bad start, but I still gave them a chance. When I told her my budget was around $ 800 she sent me to the discontinued rack. I instead went to the full priced rack, where there were PLENTY of dresses in my price range! Not once did she try to ask me if I had a style in mind, or even talk! All she did was follow me row to row. When I finally asked about a dress, she said it may not fit! Wtf? I immediately left without buying anything!!!

Best bridal store in Fresno/​Clovis hands down. My daughter bought her dress from another bridal shop in Fresno. She explained how she wanted to change her neck line. They did not tell her the dress could have been made that way when she ordered it. Then they wanted to charge her $ 300 to alter it. I talked her into taking it to Luftenbergs where I got my dress and they tailored it to perfection. They had her put the dress on and they altered it on the spot! Thank goodness for the special people at luftenbergs. They saved our wedding and our budget. Don’t go anywhere else!!!

Went here today looking for a last minute bridesmaid dress! I mean last minute and the lady there was so sweet and helpful, she found me the perfect dress of the sale rack but was also willing to ship something within 2 days! Overall for the stress level I had it was a good experience, and I received a great deal!

Just came for my friends wedding and everything was amazing. They provided us with champagne and were attentive to every member of the party the entire time. We came straight over from another place where the brides sister had to help her find dresses and put the dresses on. Wally was super sweet and Beth was super attentive to all of our needs. It was the best customer service that I have had at a store! Thank you Beth and Wally for an amazing experience: it was a lot of fun!

I normally don’t write poor reviews; however, the «service» me and my bridesmaids received was so horrendous it astounded me and more than warrants what is to follow.
First, the entire staff, including the owner, was completely unprofessional and rude. Unfortunately, it was not an isolated incident. Every encounter after the dresses were ordered was infuriating and left all of us disgusted. For example, one of my bridesmaids was put down regarding her weight, we were given incorrect information regarding possible alterations, they never followed through with anything they promised to do (including calling me regarding the availability of flower girls’ dresses) and the owner told me her own seamstress was «full of shit» when I explained that she had confirmed I was correct about what was possible given the type of extra fabric they told me to order.
Second, at least one of my bridesmaids was made to pay a much higher alterations fee but was never quoted any additional amount.
Third, the dresses had to be altered two-​three separate times because they were so poorly done, or not done at all. In fact, one bridesmaid went in specifically to be fitted and measured for her alterations. When she went in for her final fitting nothing had been done to the dress and the owner argued with her saying she never requested the alterations. When she reminded the owner she had been in for a special appointment the week prior, she was told, «I highly doubt that.» As if she would mistake having been in the store and being fitted! Mind you, this was after we already had issues with the other dresses, and I specifically discussed her coming in for her appointment. Not to mention the fact the owner kept sighing and making comments throughout all of their appointments about how difficult my bridesmaids were because they kept «changing their minds.» Not a single one of them ever changed their minds or the requested alterations. It was not the girls’ faults that the store did such a poor job or none of the requested alterations at all.
Fourth, the staff does not dress in a professional manner. If you work in a formal wear/​bridal store, camo pants, a bikini top and a yellow see through mesh shirt are probably not appropriate. Combine this with their complete lack of enthusiasm to assist any customers, and you have a real winning combination.
The only positive thing I can say about our experience with Luftenburg’s Bridal is that I did NOT get my gown from them. I have been so stressed about the bridesmaid’s dresses that I would have lost it completely if they had anything to do with my dress!
I purchased my gown through Madeline’s Bridal in Old Town Clovis and had an absolutely amazing experience with them and their alternations lady, Shirley Gambero! Had I only known, I would have ordered the bridesmaids’ dresses through them as well.

I came in looking for a bridesmaid dress in a color they offer, only to be scolded and ridiculed on every little detail of my request. This was one of the most belittling salespeople I have ever dealt with. She didn’t want to help, she just wanted to find issues with what I wanted. I walked out and I will never go back.

We came in looking to purchase 6 bridesmaid dresses. We had an appointment for trying on dresses. When we walked in there were several employees at the counter, one finally approached and didn’t greet us but said «can I help you?» We said we have an appointment. She pointed to the dresses and said they are over there and walked away. Most of the dresses appear out dated and extremely over priced. We picked 4 dresses and stood there looking at the lady who was arguing on the phone with someone. She pointed to the dressing rooms and said you can try them on over there. One of the dressing rooms had no lights! And the curtains had a huge gap that people could see into. When we came out, no one came to assist with clipping the dresses or anything and the sample sizes were larger so we couldn’t even see what they would look like. Needless to say we left and will never be returning. Also, one from our group went to use the restroom and it was not clean. I would recommend going someplace else that will give you the time of day and is not dirty.

I’m so glad they moved to the blackstone location!!! I went with my Matron Of Honor to find her a dress. However, walked out with my dress, her dress and a dress for my mom (mother of the bride). We had a great time. The staff was super friendly & gave us champagne :) I was allowed to take pics of myself in the dresses. I’m very picky. and everything was clean and in great condition. Had it looked dirty I would have walked out right away!!!

I had a terrible experience looking for my wedding dress, until I came to Luftenburgs. I was free to explore the dresses, pick what I wanted to try. I found the one with in the hour and was ready to buy and order. I was a year from my date, but as I have known from research dresses take time to make. I was told my dress would be done within four months, instead it took close to eight. They moved facilities and on my last fitting they did everything as desired. Effie was quick to fix the problems. Upon leaving with my dress the month before the wedding to keep, the receptionist was very rude. As we spoke to the owner, she stated it would be addressed. My mother brought my dress back to be steamed and it came out perfectly. The Maggie Sottero dress was perfect for my day. It was a bumpy experience, but the dress was good, the place was tolerable and all in all they never destroyed my dress. That is something to be thankful for.
You wont get champagne and waited on hand and foot. What you will get is dresses to try on, and open space for your mother and girls to sit and quick in and out experience at buying a gown.

I had all my BM’s get their dresses here, the service was horrible, the employees had nothing but attitudes; very unpleasant to be around, the store was extremely disorganized, the fittings were done in the open right in front of the rest of the people in the store, and the store was filthy. I would never recommend this store to anyone, for any reason.

Pros:
— Wedding dress section has its own loft 2^nd floor, which is roomy
— Store in general is big and airy
— Dresses are on the cheap end (samples are also for sale off the rack)
— Store manager was friendly and attentive immediately
Cons:
— Dirty carpet and dirty dressing rooms
— Dresses don’t look clean (some stores have clean samples) — in fact my fingers got brown after shuffling through the plastic covers.
— No photos allowed after trying dresses (why??)
— Store ‘consultant’ puts the dress on/​off you, so you feel exposed and disrespected. No other stores do that (little weird).
— The substitute ‘consultant’ was less than friendly — no smiles, stiff, and not much of a talker. She made me want to get out of the store and not try more dresses.
— Most dresses are older models — outdated and kind of ugly
If you are looking for a super cheap dress and don’t care much about service or fashion, the place might be ok. It’s not my cup of tea and would never recommend for anyone.

The staff at Luftenburg’s Bridal are ABSOLUTELY WONDERFUL!!!
I purchased a designer gown at a store in Pasadena and realized that I would need to get it fitted and altered closer to home. My mom made numerous calls to places around Fresno and they would not even touch the dress because I had not bought it in their store.
My mom booked an appointment at Luftenburg’s and I have to admit, I was a bit nervous/​leery of bringing in my expensive dress to that part of town and saying goodbye to it… knowing that it was going to be altered for better or for worse… But I had to trust that it was in God’s hands.
Effie assured me that Soshi is an amazing seamstress and oh my goodness she was right – Soshi is an absolute GENIUS at altering dresses, she has true talent!!!. I could not have been happier!!! The dress really did need some work – I wanted the back converted from key-​hole to v-​neck, and I needed some help in the front so that I didn’t look completely flat chested, and it also needed a bustle.
Wow, I mean truly, I cannot explain to you enough what an amazing job they did! Each time that we came in they stayed open late for us and the prices did not do Soshi’s work justice. My mom and I cried when we saw the final product because it was absolutely perfect (which is obviously really important since you are the focal point of the day). I wish we had taken before and after pictures because it just did not fit right at first but after Soshi altered it, the dress fit like a glove… a glove that made me look like I had some boobs! Which was awesome.
Don’t be fooled by the location, this place is the real deal and I would encourage everyone to support this local business. I also bought some gorgeous hair-​pins there. I will post some of the pictures to my profile so that you can see her work. THANK YOU A MILLION LUFTENBURG’S AND STAFF, WE LOVE YOU!!!

First the disclaimer: yes, it IS in the ultra chic Fulton mall and yes it IS in desperate need of a full on make over. Especially that puke yellowish-​green carpet! ICK!
My first impression was, «I will never find a dress here». And this was my last stop in town, so I wasn’t expecting much.
But what it lacked in décor appeal and location it made up for in service.
Right when I was about to give up I found the perfect dress!
The owner and seamstress that attended to me were very sweet, honest and helpful.
I picked up my dress last week and the alterations were right on. I even found a fantastic veil here.
Lufentburg’s is just one of those hit and miss kind of places. They don’t have a huge selection of dresses (most are kinda cheap looking), but there are some diamonds in the rough. Prices are comparable to other stores, but nothing crazy. And they were willing to show me catalogs of dresses coming in and willing to hold for me to try on.
Worth the trip if you are looking for a dress or veil!

First off, I’m not the average bride: I’m about 20 years older. On the positive side, I’ve also got an extra 20 years of life experience, so there. I also do not want a strapless dress, which I figure will make my ongoing hunt for the right gown extra challenging.
I wasn’t interested in doing a «Just Say Yes to the Dress» –like episode where I walk into a salon, describe or show pictures of what I like, and then try something on the consultant thinks mirrors my dreams. No. I’m older than the average bride, remember? And, I put a lot of work into the research process. I spent hours. I spent days. Well, maybe not days. But I did do a lot of web browsing to identify not only photos but also specific designers and style numbers that I liked. I wanted to walk into a bridal shop, ask for the style number, try it on, and go from there.
Upon arriving in Fresno to visit family, I was happy to see Luftenburg’s carried the designer (Eden) I was looking for, since I have five style numbers from the line that I like.
My future mother-​in-​law, sister-​in-​law, and I walked into Luftenburg’s but did not receive immediate attention. No biggie. I armed my comrades with the dresses I was looking for, and our own search commenced. After about 10 minutes of browsing, I asked the employee working in the area about the specific Eden style numbers I had. She said she didn’t know but would go look them up. Upon returning she said she had only two of the five, walked over to a rack, and handled an Eden dress, implying that was one of the two. She didn’t tell me where the other one was. That’s OK, I suppose we could find it ourselves. Well, not only was the dress she handled not one of the five styles I identified, but none of the other Eden dresses on the racks matched any of the five styles, either.
So, my MIL and SIL spent the next hour with me while I tried on a variety of dresses, sadly none of which thrilled any of us. Since I wasn’t interested in a strapless dress, or having straps put on a strapless dress, we left the store.
Although I did not receive much attention, I didn’t really need it. I was mostly disappointed that an Eden carrier didn’t have any of the five Eden styles I liked, and also didn’t seem to know the Eden merchandise it *did* have.