Lowe’s of Fresno

It’s a large box hardware/​garden store. So large that it’s hard to decipher what is where, except the garden shop, which has a nice large sign on the outside and allows entrance directly from the parking lot. However, the garden shop is not well cared for and lacks workers to whom one can address questions.
I walked through the garden center and about one eighth of the store. Saw three clerks, none of whom even acknowledged I was there. Also found nothing which I would want to buy.

I hate that this is the only lowes nearby. Product selection and service are terrible here. I would rather place my order online and pick it up than deal w their staff

I shop here all the time. I have shopped in most departments for myself or along with family. I never have any trouble getting help from employees and have had great customer services. A couple weeks ago my husband and I walked around the newly remodeled store to get an idea for the cost of a few projects and just spend some time without kids. We were offered assistance in every department. I am not understanding all of these poor reviews.

Went in almost 3 weeks ago to purchase carpet, Jeanette told us it would be in, in 8 days. 2 weeks later, nothing. Talked to Nicole, she said we could have an upgraded carpet they had in store, went to look at it. Didn’t like it but before we could even let them know that she goes forth to email the installers and tell them we wanted it. What? Is she serious? Unbelievable! Though the manager has been very helpful, I’m due with my first baby in less than 2 weeks, and still can’t move into my new place because these idiots don’t have the slightest idea what they’re doing. Why they work in the carpet department or even have a job blows my mind. Let’s now just hope that they at least know how to enter the product correctly into the computer so I don’t end up with a different carpet than I ordered. Best advice if you go here and come across either of these ladies ask for someone else IMMEDIATELY or be prepared to be told a million different things and have to wait over a month for your product!

Went here today to purchase a toilet. We asked for help lifting it, an employee called for help to come. Ten minutes later and no one had come. So then we had to ask for another employee to help. He lifted it and took it to the front of the store. On the way out, we saw the rude employee who laughed at us when we bought a $ 10 gift card at Christmas time to the store. I guess that was a too low amount for her. Couldn’t believe that snooty employee still works there.

While they didn’t have what I was looking for, I had the best experience with customer service that I have ever had! The lady in flooring (I want to say her name was Larraine, but I’m not sure) went above and beyond to not only track down the item I was looking for (took her several phone calls and thirty minutes) but set it up so that I could do an order over the phone and have them delivered to my home since we couldn’t get them online. When we were done, I overheard her talking to someone about needing to go on her break since she had worked through it to help me! Thank you so much!

Too many people standing around doing nothing. After waiting for an hour to have 3 toilets pulled and loaded. They only had 1 of the 3 that were paid for 3 days before I picked them up. Usually I go to home depot but I had a customer that likes lowes. Things like this remind me why I shop at home depot instead of lowes

Delivery for lowes is contracted and have a very poor record for customer service. Apparently Lowes is aware but does not care about there customer needs. Always read up on the reviews of companies first!

We walked in with full intentions of buying a grill. We asked three different persons for help purchasing the grill. The three told us they would get someone else to help. We waited 30 minutes and were never helped. We left without purchasing the grill. So disappointed in their customer service. Needless to say we drove half a mile south and purchased our grill at Home Depot, where we got above and beyond customer service.

I been here a couple of times and I never seem to get anyone to help me. Today I went in to look for a specific plant and has I looked throughout the plant department and wasnt able to find what I was looking, I asked someone for help .what happen next he directed me to the garden specialist. I was literrally next to her waiting for her to get done with a customer… and then has siin has she finishes she walks away out of sight .wow…cant believe this .I just left… I will think 3 x before coming here again. no customer service not even when you asked for help.

Customer service stinks one checker for 10 people in line no help from management.

Worst customer service ever! We walked to the door dept And an older man named Terry who works there did not want to be bothered with questions. We were shopping for a double security door and asked what was available. He would not get off his lazy ass to show us anything and said «well go see if you see anything you want» and just pointed. I asked «well are they all available in all sizes? «He was short and rude and snapped back with «well I’d need to know a size first“I told him 2sizes we were looking for and still sitting in his chair and not trying to break away from his conversation with 2 other employees he just said «try the 2 at the end» at this point my patience was gone and I told him «well since you obviously don’t want to work today you need to get us someone who will help us» he just got up and walked away. One of the men who he had been talking with apologized to us and offered to help but it was too late at that point, my husband said he refused to spend any of our $ there and we went to Home Depot. Lowes lost over $ 2000 in sales that day from us and we won’t be back.

The gal at the paint department. her vest said Ricky, I am guessing this isn’t her name… but none the less, STELLAR! She helped me find the correct paint, helped me get the best rollers for my task at hand. All around A+, very happy customer!

DON’T HOLD YOUR BREATH ON DELIVERIES!
I’ve shopped at Lowe’s for years… in several states. I’ve been favorably satisfied. They usually have good staff working the departments who can answer questions. Two weeks ago, however, my experience shifted dramatically. Our dishwasher of 15 years failed. I promptly bought one online through
. The order form told me it was a special order item and that I could expect in in 7 – 10 days. That’s a bit long to live without a dishwasher, but I’ve washed dishes by hand before, so figured we could endure this okay (#firstworldproblems).
I received a phone call the night I ordered it (May 23, 2014) telling me it would arrive the next day. I was thrilled. Then I waited… and waited… all day. Nothing came. No call. Nothing. So late that afternoon, I called the local Lowes (which sets up the local deliveries of
orders). I was told that was an internet mistake and that it was a special order item and would take 7 days or so to arrive. I would, when it arrives, receive a phone the night before telling me when the delivery truck would arrive the next day. Cool, I thought. I can handle that.
A week came and went. On the 10^th day after the order I called to find out about the order. I was told it would arrive Friday (yesterday, 14 days after the order). I waited. No call on the 14^th day. I called that afternoon (14^th day) and was told that my dishwasher would arrive the next day and that I would receive a phone call that night (yesterday) telling me the 2 hr window for delivery.
It’s Saturday, the 15^th day after the order. No call last night. I called midmorning to the local Lowes. Mike is the delivery manager. He told me it was on the truck and would be delivered today… and that dispatch would call me in a few minutes to give me a two hour window for delivery.
«They have a lot of deliveries today,» he said.
Fair enough. I told him that his third party delivery service wasn’t working for Lowes. He wasn’t sympathetic.
«I won’t argue semantics; it is working for us,» he replied.
Well, it’s not working for me. And frankly, I expect more from management. Furthermore, I told him that he left me no alternative but to write a negative review online. He wasn’t moved. Apparently didn’t care.
It’s mid-​afternoon. Still no dishwasher. No phone call from dispatch.
Look, I’m a manager myself. I know how challenging logistics can be. But I do expect apologies when errors are made, I expect a business to step forward and make things right.
So, unfortunately, I need to warn others… if you’re expecting to have product delivered, don’t hold your breath. You might be hand washing dishes, or clothes, or whatever else for quite some time.

Low standard of customer service. We waited for 20 minutes for an item to be brought to us, an item that had to be brought from the back. He never went to get it.

I have preferred this store for all my big projects up until today. I had a basket full of items when I approached the paint counter, three people «working». I say that jokingly because they were visiting, gossiping and talking so load I could hear their complete conversation. After a 20 minute wait I left, nothing accomplished and an hour wasted. Not once did one of the two men nor one woman make eye contact and utter the words, I’m sorry we are busy; we will be right with you. I truley VALUE simple customer service, not butt kissing. When I left there was attempt to resolve my issues, shame on you!!!

Great dept. store, friendly customer service, but beware where you park. Could be the early spring conditions of parking lot trees, but my car was covered in filth from a dirty tree when returning from shopping & had to go directly to car wash for black stains which fortunately washed.

I’ve been a HD kind of guy for many years, but i can tell u I’m starting to like Lowes more and more. Their selection of items is a little better than HD. They have alot better selection of certain things I’ve been looking for lately! The prices between the two are pretty much the same. Their stores seem to be nicer and cleaner. The staff though could use a little better training. It took me 20 minutes to get some help the other day. I’ve been a contractor for 15 years and I know what the hell I’m doing. But when it takes 20 minutes to get some help we have a problem! After waiting, they didnt have the item i was looking for. So i was fairly upset cause they were out of stock and i had to go to Clovis location to get what i wanted!!! But it was what it was and in the end i got what i needed! I will be back!

The manager of the Building Materials portion of the store seems to actually know what he’s talking about!
I had a project last summer and needed some concrete. I was only in the store a few minutes when he approached me and asked if I was doing alright.
I had a few questions for him, described the dimension of the foundation that I was laying, and without missing a beat, he corrected me on the amount of concrete that I needed, saving me a chunk of change.
The answers that he gave me weren’t pre-​rehearsed general information, but knowledge from someone with a real construction background. I thanked him for the help and he offered to load my concrete into the bed of my vehicle with a forklift.
I was in and out in no time. I’ve been back a couple of times since then, and had a similar experience with a different associate in the lumber department. Maybe I’ve been lucking out, but each time I’ve been there, the employees delivered spot-​on friendly service.

Props to ABEL in Electrical.
Sir, you spent at least 30 minutes with me, answering the 101 questions I had about electrical /​lighting. I spent at least $ 200+ based on the helpful, and patient service I was given by you.
$ 200+ of which the Clovis branch missed out on because their employees are too busy ignoring paying-​customers such as myself.
Let’s face it – whether it’s Home Depot or Lowe’s — you’ll most likely get only ‘fair’ customer service, as these places aren’t necessarily known for stellar and knowledgeable advice. But every once in a while, you will get employees like Abel who will treat you with respect, and be PATIENT enough to hear your home improvement questions, dilemmas, and scenarios. He did not rush me once, and obviously contained a wealth of knowledge, correcting poor advice that a douchebag employee from the Clovis store gave me. He did all this by the way, while helping at least 3 — 4 other people on his aisle, and did it with GRACE.
How?
Well you don’t have to take Common Sense 101 to do this.
While he was talking to me, and another customer clearly needed help, he simply told me «can you hold on one second sir?» and helped the other customer. Immediately after that, he would come back and say «okay sir, continue…»
Is this THAT hard? The Clovis store would make you believe it is. All their employees know how to do is briskly walk up and down aisles, hoping not to make eye-​contact with you because if doing so, they’ll have to be ‘bothered’ by your questions.
Take a page out of Abel’s book. You might actually make some sales, god forbid.