Herndon Towing

We we’re very please with their timely response and great customer service. Great upgrade form the last tow truck company we had to use!
We will certainly be referring Herndon Towing to who ever needs it!

First day back work after a nice vacation and my car breaks down, really. I called AAA and they immediately sent out the tow truck. The tow truck dispatcher contacted me to verify location and arrived within 5 minutes.
Damian was my driver and was super nice. He attempted to resolve the normal car problem issues (battery, cables) but having a blown head gasket there wasn’t much he could do. While he loaded my vehicle on his flatbed he allowed me to sit in his ice cold truck. Truck interior was very clean and the ride was comfortable.
Being a AAA Premier member, I’ve used Herndon Towing several times and so fortunate that AAA only uses them for their member services.
Fast, professional and reliable.
Highly recommended.

Locked keys in the VW. Called Bulldog towing because they were first on the Unilocal «open now» nearby list for a Sunday night at 8:30. Waited for 10 minutes on hold with dispatcher, who finally answered, took down all of my info, and said it would be 45 min to an hour to get someone out. She then put me on hold again to talk to the driver, who apparently said he didn’t have the right tool to open our vehicle and recommended we call Herndon Towing. So I did. The driver answered the call himself and came right over within 15 minutes. Next time Herndon Towing will be the first call I make.

i have aaa and needed a tow, so naturally aaa sent me a tow. first the guy came talking on his cell phone as if i inconvenienced him he was very friendly after that, but seemed to have his mind elsewhere. after loading the car and after arriving to our destination I found that my car was missing its overhead sun roof lid. When i asked the tow guy about it he gave me his card and said not to worry «his boss will handle it». i called the so called boss and he said sorry it was an act of God and we will not pay to replace or assist you. ” Tripple A had nothing to say on the matter as well needless to say I cancelled aaa and will never recommend this company to any one. Beware, when leaving your car in the hands of this company another «act of God» may arise.

I called at 10:45PM and told them I had locked my keys in my car. They specifically told me it would be $ 55 dollars and that they would be there shortly. I waited for 30 minutes thinking they would arrive but nope.
I called back to double check and said they got pulled over by cops (sounding like an excuse) and that they would be there in a bit. Nope. An additional 15 minutes I waited and called back. Said they’ll be there in 5 minutes. Still, no one shows up.
So here I am outside, waiting in a total of over an hour (the time being 12:10AM). Then he shows up. Apologized and I asked if they would give me a discount for waiting that long without contact as to why the delay. Nope. Still charged me the $ 55.
Yeah, both parties apologized but still doesn’t cut it. Should’ve gave me a discount. Bad management. Waste of your time and your money. Don’t even bother at all!

Rusty and the service from Herndon Towing was amazing! Honest, fast, and very fair. My car died and I had my child with me. Stuck alone in a parking lot they got there fast and he even got my car started up again! Rusty figured out the problem and I was able to drive my car home safely. The next day I took it into the mechanic immediately! He could have lied and made me pay a full tow price but his honesty will ALWAYS make me call them first from now on. Thank you for saving the day Herndon Towing!!!

Herndon Towing is contracted by CSAA with whom we have our insurance and towing service. Herndon Towing is close by and has a fleet of trucks to send out for those with car problems. The young man who came out to tow our car from our garage to the mechanic’s was punctual and polite. It’s nice to know you are being well cared for by a local company when your car does not perform as expected.