GSF Properties

My apartment complex opens later on Saturdays so I called GSF properties to let them know that our sprinklers have been on for over an hour. We are in a drought! I was out on hold for 4 minutes. Someone answered really quick and asked if I could be on hold and it sounds like I was forgotten. I don’t have any maintenance number to contact… so wasteful and its flooding our area. If residents are calling it’s obviously important, we spend a lot of money paying rent so be attentive to your residents!

I was a tenant at Westpointe Apartments on Ashland and Blythe. Right when GSF Properties took over, my «tenant» experience was not the same. The complex used to be quiet and felt safe. After GSF, it was not a safe peaceful «home» anymore. New tenants were loud and well.. just didn’t seem safe. Seems like they’ll rent to just anyone.
The property manager was not ever there when we needed her. Left messages on their answering machine (their message was literally 2 mins long) and not one «timely manner» call back. Called their actually GSF office, left messages, still no call back. Not ever planning to be involved with any of GSF properties anymore.

Palm Mesa is run by the worst management. Pam is the property manager at this complex. She seemed ok in the beginning. She was late for our intitial walk-​through knowing we had to be to work within 15 min. very defensive, inconsiderate, rude. The first day walk through she told us mind you temp that day was 110. and air conditioning was not working. and on top of that place was filthy, scum in soap dishes, hair in drawers in bathroom, flooors not cleaned. 3 days later air not working again. Finally it seemed to work. Then we had another isssue with termites not 1 type but 2 types. Approx. 4 mos. ago moved out of main bedroom and into guest room closed off bedroom door. Termites as I was mopping bathroom floor were coming out of the door jam seemed to have been patched prior to moving in. The hole reopened and appx 40 – 50 termites came flying out of hole. Then in window sill water is coming through and termite dropping all over the floor. I have lots of pictures that are fully disgusting with no help from Pam. Beware and avoid this apartment complex as they are very run down with 17 complaints with BBB and add mine as 18. We have 30 days left on lease the suffering can’t even begin to explain our experience!!! For months we have had to move in guest bedroom until we move out all because we were not comfortable coming to our manager with any of these problems. Daniel the Vice President with GSF went to bat for us. Thank you Daniel for helping us in this situation and letting us out of our lease 11 days early. We appreciate your care and compassion. Hopefully your managers can learn from you. By the way Angie with Palm Mission Village is awesome… She is a great apartment manager.

I too am currently having issues with getting my deposit back. I moved out approximately 47 days ago and am just receiving a check for a despicable amount. Some of the items addressed for repairs are for issues previously there! I scrubbed that unit top to bottom, no damage whatsoever. Anyways, 21 calendar days to get your deposit back right? Wrong. The manager of Bridgemont Terrace apartments told me she gets an extra 14 days from the date of the last repair receipt. My unit was rented out within the week, so how could anything take so long? I have read into the CA security deposit law and do plan on going to small claims court to get my full deposit back for the time it took them to get my refund back.
This was also not my first issue with the company. About 4 property managers before this current one (that should say something), My husband and I were having problems with our downstairs neighbors. They were rude, loud, growing and smoking marijuana at all hours of the day, and even had domestic violence issues. Our apartment was basically getting «hotboxed» everyday. We notified the manager numerous times of the happenings and were basically told it was not their problem. We called the police & CPS (there was an infant in the household) and nothing was being done. It got to a point where my husband was physically assaulted by the neighbor and was being verbally assaulted in FRONT of the property manager. A police report was filed but the damage was done, we couldn’t live comfortably in that unit anymore. After much deliberation with the manager, WE were the ones that had to move to a new unit when their lease agreement states any violence will be met with a 3 day notice to vacate. This is a close match to a previous suit against GSF properties, Pittman V. GSF properties were the manager was also negligent in the safety of the tenants. I probably should have gone to court for that too.
Poorly managed property. This is the first time in 5 years of renting that I have ever had issues with a property. All I can say is take many, many pictures, keep all your receipts and paperwork, and be ready for a fight.

My mother moved out on 2÷15÷13. Initially, the manager miscalculated the move out total, then later we were charged the manager’s error on the first refund check we received — refunded only $ 165 out of a $ 850 deposit. I called to ask why the refund was so low. The apt was left in perfect condition. I was told «we always estimate the max repairs needed, then will send you a second check when all of the repairs are made.» Not entirely ethical. We were told that the deposit check would be sent no later than 30 days, in total. As of today, 4÷10÷13, we have not received our full deposit back. Numerous phone calls to the manager in Bakersfield, CA have been made. I was told I would get a call back the next day. Needless to say, no return call over a week later. I left a message Monday night. Called again today, 4÷10÷13 and left another message. Finally I called the corporate office at GSF. Poorly managed property company. Be very cautious when renting here. Great experience up to the move out experience.

Palm Mission Apartments kept 100% if my deposit after only living there 1.5 years. We left the place spotless. We tried to communicate with GSF Properties with no response to email or letters from James Devany, President. I would not recommend this property. We also had issues with a tenant burning garbage in their fireplace as well as pest infestation that got into our apartment. The property manager is not quick to resolve issues. We plan to take the issue much further.
DO NOT RENT FROM GSF PROPERTIES IF YOU HOPE TO GET YOUR DEPOSIT BACK.

Very disorganized office. Gave notice and they would not honor. GO SOMEWHERE ELSE!!!

I moved all the way from the east coast last August. I rented a condo with a garage from GSF. The property manager Angie was awesome. She took care off everything over the phone. The condo was OK but was a bit dated compared to the other properties that were built during the recent real estate boom but it was very nice. They kept the property grounds clean and maintained the apartments. I was at the Palm Mission Estates. Most of the residents were retirees so it was very quiet. The pool looked nice and clean but I never had the time to try it out. The community was nice, they gathered around the pool to play board games etc. but I did not have the time. I highly recommend it if you are moving to Fresno from the east coast.