Fresno Mitsubishi

A surprisingly pleasant car buying experience!
After our previous dealership experiences, my wife and I had become quite critical of purchasing a car on location, rather than buying from a private seller, but the gentlemen at Lithia Subaru of Fresno/​Fresno Mitsubishi changed our hearts and our minds.
Initially, since my wife was getting the upgrade, she went into Lithia to browse potential vehicles and to discuss a trade-​in by herself with our newborn. She immediately met Chris Nielsen, who was very friendly and accommodating, directing her towards vehicles only in our stated price range and with suggestions of the best vehicles to purchase for our needs. After spending about an hour with Chris and finding a car that seemed appealing, he let her leave to discuss with me without pressure to move forward, run credit, or buy same day at all.
When she came home, she was elated at the experience and described Chris as a, «Genuinely nice guy and family man.» I was skeptical.
After applying for credit on my own, I contacted the dealership and spoke to Frank Perez about our trade-​in, and he advised me that I should go to Carmax and get an estimate just in case for context, and he’d let me know if they were offering a good deal or if they could beat it.
We went to Carmax, received an offer, then headed to Lithia together, browsed again, found a car that suited our needs with Chris, discussed the trade-​in with Frank and got a printed estimate with all costs incurred for two vehicles. They offered to stay late, if we were interested in moving forward, but we declined and there was no pressure, plus excellent conversation!
A few days later, we returned ready to buy! Seeing Chris was like seeing an old friend at this point. We brought our necessary information and he treated us well. In fact, he had detailed the car that we wanted in advance, then when we were wavering on color, brought another one back and didn’t have a negative thing to say about running around in the heat for us.
We received a thorough walk through of all features of the vehicle, the trade-​in process was a cinch (they paid more than Carmax) and we felt like we got an amazing deal on our vehicle.
Cap that off with great conversation and excellent service from Frank, Chris, and other employees that just stopped by to say hello, and we were blown away by the 5-​Star treatment.
Needless to say, we can’t wait to go back for servicing, absolutely love our car, and would recommend that anyone go there, especially to work with Chris and Frankoi. Lithia Subaru of Fresno/​Fresno Mitsubishi is 5-​Stars all the way!!!

The service department at Lithia subaru/​mitsubishi in Fresno is always a great experience.
Mark Mercer is upfront and honest as they get!
When I first got my 2013 lancer (being that it is my first brand new car) I decided to do all the service as recommended by the manufacture, first I always would just show up at Lithia subaru/​mitsubishi and they would always fit me in.
After a couple of services I notice out of all the service advisers Mark Mercer was the most up front and honest about what I needed to get done. Service advisers like this are few and far between and easily earn peoples trust and loyalty.
Don’t get me wrong, everyone at Lithia subaru/​mitsubishi are great and friendly people and that is where I will take my business from now on.
So if you need anything from and oil change to major service you can trust these guys and if you do go, ask for Mark Mercer.

Joel at Lithia was the kind of salesman I would always hope to get. Top notch, customer — centric service that makes the deal happen in a no pressure environment. I came thinking 10k Subaru and left so happy with a different, much bigger fish. Courteous, professional, humble, sincere. That was Joel. If he went to another dealership, I would follow him.