Fresno Acura

I don’t have good credit and they gave me a great deal on an Acura ILX hybrid certified used car. It’s a very clean 2013 in great shape. I was very happy with them.

I enjoyed the whole negotiation process as well as the finalizing of the purchase. My sales person Alex definitely went above and beyond to make sure my requests were met in the timely manner. I recommend this dealership to anyone.

Daniel and the mechanic we’re extremely welcoming informative and efficient. So appreciate this kind of treatment. Thank you to them both.

Today my wife brought our mdx in for a promotional service. Though I did not have the email still they did honor the $ 99 price. This specifically included and exterior and interior wash as well as wiper blade inserts to be replaced. The wash was poor and the interior barely looks touched. They also failed to replace the wiper inserts and refused to do so when I called back because I did not have the promo email. I was highly disappointed in the customer service or lack there of.
I have usually had great service from Acura in the past but today’s poor quality has me hesitant on coming back.

Went in to get a diagnostic test on my car because wasn’t sure what was wrong. Tom was really knowledgeable and friendly. I didn’t even need to do a dignostic test because he had a really good idea what might have been the problem. I left really satisfied and I like how he was not trying to play me by saying I needed get this or that fix. He gave his honest opinion and gave me several of solutions.

I have since had to return my car to Fresno Acura for additional services that were overlooked during my accident by the body shop, as stated on my prior Unilocal rating.
My Personal Service Advisor, Daniel Weimer
Went above and beyond to provide me exceptional customer service. He provided me a loaner vehicle during the entire process. He called me regularly to keep me informed on what was going on with the vehicle. He even went on a ride along with me in efforts to determine what was still wrong with the car. It was a trying time for me as I had an accident ³⁄₂₀₁₅ and the body shop kept my car for two months, only to have me to pick it up and later having to return it to Fresno Acura 3 different times. Daniel was very attentive to my needs and my frustrations throughout this process. He remained supportive of my needs the entire time and didn’t quit until he had an explanation. He later had a specialist from Acura examine my car and discovered that there were additional damages; some potentially hazardous that was going on with the car. The end result, after 4 months, the insurance company deemed the vehicle a total loss. Thank you so much for listening to me and always taking care of me, regardless to how I felt about the other issues with the dealership. Daniel’s consistent impeccable service and respectful demeanor, kept me as their customer. They should clone him. He really is Fresno Acura’s Best Service Advisor Professional.

Purchased three used cars from them. On the first two cars, they were pretty good in taking care of problems. with the third car, they just sent us to the dealership of the make of the car. they wanted nothing to do with us. I guess three cars is the limit then they get tired of their customers. I even sent emails to the general manager, and he totally blew me off. They don’t thoroughly check out their used trade-​ins as all three I purchased had serious issues. Thank goodness we got rid of the last car we purchased there as it was a complete piece of you know what. will never give them my business again, EVER.

I’m very impressed with this dealership. Harris Prieto is an excellent sales person. He has now sold us three vehicles over the last 12 years. The service department is friendly and they try their best to accommodate everyone. It is a bit pricey, but what luxury vehicle has an inexpensive service department?

we serviced our cars there, really, no complaint.

This is a review of the service department and Tom the service advisor.
Was in Fresno on business for the day and was heading out to Santa Cruz for meetings the next day. All of a sudden, my car freaks out, check engine light comes on, VSA light turns on and my gas pedal barely works. I pull over and realize I was less than a mile from Fresno Acura.
Bottom line, on the last day of the month (which is very stressful for dealerships), at 4:15, Tom was willing to figure out what was wrong with my car and put his guys on it. I was on the road with a freshly repaired and cleaned car by 5:15. Well done Tom!

I’ve purchased many new cars in my life and the process with Fresno Acura had to have been the easiest by far. Using the internet I had researched the car I wanted, the price I should expect to pay and the value of my trade-​in. I called Fresno Acura, gave Harris (the salesman) information on the car I wanted and my trade-​in. Within 90 minutes he called me back with pricing information that was more than $ 1000 net less than anything I was able to research with online resources. He even personally delivered the car to my house and took my trade-​in. Seriously, this was the most painless, fastest car buying experience in my life. Here’s the kicker, they represent other makes through their dealer network… not just Acura! I’m a Fresno Acura fan for life!

The staff at Fresno Acura is top notch. Five years ago I purchased a 2008 TL and was treated like royalty every time I brought my car in for (regular) service or just a general question. My car was reliable, sporty, and fun to drive. Because of the customer service I have received over the years, I returned to Fresno Acura and was helped by Brian with my recent purchase. (Nothing was wrong with my car, I simply wanted something bigger.) There are other dealerships closer to my residence, but because of how well I have been taken care of, I have and will continue to bring my vehicle to this location regardless of the distance I drive to make this happen.

Great service from reception to service to sales… I drove in needing service 5 minutes before closing. They assisted me and ended up staying an hour after service closing hours. That’s great service and I’m a happy customer!

Just went in to look at NSX to see if it was out…

I just purchased a 2014 MDX from Matt Shelton. He was friendly and professional and knew the features of the car and explained them in detail. Everyone at Acura was professional and was willing to answer any and all questions I had ! I’ve had a great experience so far!

My wife n I recently purchased a 09 TL and what a nightmare it was dealing with everyone. I dont recommend this Dealer at all

I hate this shop i been here like 5 times and every time they don’t have the part in stock so they have to order it. Theres a young Asian kid that works there and hes a asshole and think he knows everything, bullshit cause he order the wrong part, some know it all. The older man that works there hes cool as hell he told me hes been working there for like 10 or so years and so that guy knows his shit. Well anyways i didn’t know the name of the part i was looking for so him and i just went to a RSX and i pointed it out, he then called everywhere for me to find out what part that is and found it for me at Honda.
Id go there more if they had more parts in stock and if that young kid didn’t work there.

For the customers who has been treated with politeness and great service, it’s because you are reaching into your wallet and Fresno Acura’s palms are open with anticipation readying to snatch it out of your hands. When you have a warranty issue that does not require you to reach into your wallet, the politeness and great service becomes scarce and sour. They take their sweet time to help you and to process the paperwork. What should only take minutes drags to an hour plus. I was a loyal customer, but no more will I give Fresno Acura my business or recommendation. BAD CUSTOMER SERVICE WHEN THEY ARE LOSING OUT!

I have a 2004 Acura MDX that I bought brand new from them. I always took it to them for service. Everytime I give them business, their service was great. Today I went in to replace a dead battery that was still under warranty. It took them over an hour to figure out the warranty involved in getting a replacement. Businesses need to figure out the how to provide excellent service when they receive money as well as when they lose money. Will never do business with this dealership again.

Every time I have been there has been a good experience. Everyone is polite, everyone is helpful and I have never left upset. They seem as honest as the day is long. I have a 2004 TSX which I love. I haven’t had that much work done on my car, but what has been done has been a recall issue or under warrantee. They seem to be very up front with every detail. I am so sold on my Acura that I will deffinately buy another and would recommend it to my friends and family.