Francis Collision Centre

Very poor customer service. Rude receptionist. I would avoid and find someone who values your money.

I had my car fixed at Francis collision center (several months ago — ⁷⁄₁₅), and could not be happier with the service. My (Geico) insurance adjuster was waiting when I arrived at the shop and he was able to get the mechanic to check out my car within 10!” Not only did the mechanic give a spot-​on estimate, he also fixed a few other minor cosmetic issues unrelated to my car accident. I asked him about some scuff marks that were on the rear bumper of my car and he was able to rub the area with a compound that removed most of the marks and made it look 100% better. I also had a problem with my passenger-​side mirror that he was able to fix. The ladies at the front desk — Becky and Stephanie — were very friendly and helpful. And I wish I could remember the name of the mechanic (late 40’s, about 5’10″ and 170#s ???)… Vince?
Everyone was so nice and the service was exceptional! I will definitely be returning (but hopefully no time soon!!!) and will let my friends and family know about the awesome service I received @ FCC!

Great service! They kept me up to date on everything. David at the front desk was very nice and always returned calls. Hopefully I won’t need any more work but if I ever do I would use them again.

If I still have a small issue with the car, can I go in and see what can be done about it? I got rearended and Francis CC fixed the damage done on the car. However, the back camera is misplaced, and I can’t really see what’s behind me when I’m going in reverse.

I came here to get my Bmw rear bumper repaired last week and was provided was excellent service and immediate attention. Claudia was awesome and helped explain the procedure of the vehicle. My rear bumper was done in 3 days exactly when they said it will be done. I’ll most likely be coming here again and recommend this place to everyone who needs assistance on their vehicle! Thank You Claudia!
— Nikki

I am commenting only on the customer service of the receptionist. I was so put off by her rude, condescending attitude that I decided to look elsewhere for my services. Her name is Debbie. If she answers the phone you might as well hang up. There is a fine line between stuck-​up and professional, and someone needs to coach this woman on the difference!

My car was hit at work. Of coarse that person that hit my car just left. My auto insurance recommended Frances Collision. I was hesitant since my car was fairly new and the original color of my car was hard to match. I took my car in since I did not want to drive around with the left side bumper all messed up.
Frances Collision put me at ease that my car would be done within a week and the paint job would be just like the original. The staff was great and walked me though the whole experience with me. I could not be happier with the service and the paint job.

Great set-​up/​processing, service and results!
I was hit by a geico insured and they asked that I take my brand new Kia here to be repaired. I was of course skeptical at first not having taken a car of mine there before but the staff and the geico express repair program housed inside the body shop really impressed me. They were expecting me at the appointment time I set and even had a replacement car through enterprise ready for me when everything was finished. The repairs only took 2 days and they used genuine Kia parts on the car not to mention the also gave me an awesome classic car tank top. This place rocks and is a shining light in the world of auto repair. If you get a chance take your car to be repaired here!

My insurance company sent me here after being rear ended. Took them almost a month to fix my car, and I found that multiple retaining clips were reused despite being broken. There was also overspray of a different color on my black hood. To top it off, my gas tank was empty when I picked up my car. They «washed» the car but did not vacuum the interior or clean the dirt off wheels/​tires (they have a dirt lot). I was definitely frustrated, and when i called the lady who answered the phone was rude and put me on hold once she knew I was calling to make a complaint. If you are an enthusiast, DO NOT bring your car here.

This review is only for the lady who answered my call. She was not pleasant to speak with because the whole time talking with her I sense a hint of annoyance in her voice. Very rude and condescending. Whatever her reason may be for the poor customer service, as long as she’s on the clock she should always act professionally.

I got hit by a car and the insurance sent me here. I was able to schedule an appointment online. Once I dropped my car off I waited a couple minutes but the guy helping me out was quick and helpful. My overall experience was good. They also scheduled me a rental car and that was quick too. They called me during the repair to let me know the status. They also did more than expected, they washed my car and vacuumed my mats. I would def go back and recommend others.

Great place. Replaced my front bumper in a day and a half! The customer service is great and they called me to ask if I was happy a few days after the work was done! Second time here and was pleased both times !

So, I have been here before (unfortunately) at no fault of my own.
I’m here today and I am glad that I «have» to be.
This review will be based on past experiences, which have been great.
Staff are friendly, they call you with regular updates keeping you informed of the status of your vehicle.
The work is solid, and done right.
The only downside is that the estimates are by appointment only, and for that, I am taking a star away.
This review will be subject to change.
Currently, I have a vehicle being repaired now.

My husband and I have used FCC for over 30 years for all of our cars cosmetic needs. We have always been extremely happy with the work performed and our dealings with the experienced staff. We recommend them to all our friends.

I had a great experience at Francis collision center. They were very attentive, very professional and fast. I had a geico claim and with the combo of Geico TLC and Jeff Francis shop I felt like a Princess and my car came out perfect and a great detailed cleaning job too. To top it off they sent me a way with a cool tshirt that my husband loved with classic mustangs on the front. I chose this location cuz of insurance but will most likely use again for repairing other cars if the need arises. Thanks for making a bad experience a GREAT one.
Lisa W

Not impressed. Geico recommended (they have an office inside the shop, hmmm…). Picked up car after 4 days (minor fender bender), car was fixed, but paint was not matching!!! My husband and myself noticed it as soon as the driver brought the car to us and the driver acted as if he didn’t notice at first then was embarrassed, really??? They stated they would have to keep it for another couple days… omg, to order another NEW panel (sigh). We were jam packed with things that weekend so we said we’d reschedule. Came home to find out rubber piece inside trunk was pulled out and not put back in!!! This is a collision shop… isn’t it? Get it together now!!!
Long story short, we ended up moving across the country so we never got around to rescheduling. Too much if a hassle. Ended up demanding that they mail us the rubber part (they accidentally threw away) so we didn’t have to deal with them in person.
BOTTOM LINE: MEDIOCRE AT BEST, not what I’d expect at ALL from a professional collision shop!!! Look elsewhere.

I had a bad experience with this company.
We were in a collision in July (a truck backed into us at the Costco gas pumps, of all things). We had the option of using our insurance — Century 21 or the other party’s insurance, GEICO.
Geico seemed like a good way to go as they are linked to Francis as an «all-​in-​one» collision center. It was very convenient to pick up and drop off an Enterprise rental at their shop.
The shop itself is clean and the front ladies friendly enough. When our car was towed there, we were asked to do a walk around inspection like you would for a rental. The car was already in the garage with most of the front taken apart. We went over all the scratches and couple dings the car had.
The repair was fast (we found out later, a bit too fast). Three business days to replace the grill, hood, bumper and put in a new coolant for the AC.
We went in for pick up at 5pm on a Tuesday and dropped off the rental. The first thing I noticed was the plastic under apron of the car was hanging a bit. Then I noticed a new large scratch/​chip on the front fender. I pointed this out to the guy who helped us. He said the under apron was not part of the damage so it was already like that. He noted the scratch and took pictures of it to show his boss. He seemed in a rush and said if anything is wrong, Geico guarantees the work for a lifetime.
Well, we got home that evening and noticed a lot more wrong —
*The gaps along the bumper, headlights and bumper were all wrong. Parts overlapped and stuck out. Where the hood meets the grill, a space of a quarter inch on one side and about a half inch (where I could stick my finger in) on the right side.
*The license plate mount was stuck on crooked by at least half an inch hanging down further on one end.
* Missing radiator cover on the plastic assembly under the hood
*Improper alignment of the plastic assembly under the hood in such that pieces were overlaying the grill when they should have been tucked in
* The falling down under apron was because a screw was missing — and realizing now that this part was taken off by them to asses the damage when we did our walk around
* The new scratch on the left fender we noted before, plus a continuation and large chips taken out on the drive door as if something was dragged up agains the car.
We got in contact with Francis again and was asked to bring in the car. I showed them all the things I noted. They said to bring it back again the next day at 8am. (Mind that this shop is about 25 miles from our house).
Car was dropped off and they offered to drop us back off at home. No rental.
The next day we got a call that it would take another day, that we could pick up a rental. We called Enterprise of Madera to «pick us up» as they always advertise.
We got another call saying they will take care of the damage on the fender, but they do not believe that they did that damage on the door because it was so big and noticible that we should have seen it the day we picked the car up.
So, very angry, I asked what is the point of a prior damage walk around signed by both Francis and the owner of the car, when they do not even acknowledge their own document? Why didn’t we do another walk around like any rental company would do before handing us the keys? Francis just became liable for damage there, but wouldn’t own up to the damage we discovered.
Only after I sent pictures of the car door damage that I took with my phone (and happened to have time stamps within a couple hours of pick up) were they willing to take responsibility for the damage they did.
Picking up the car for the second time — still no where near perfect as far as the gaps and alignment of all the external pieces, but better than before. We just wanted to be done with this company and have our car back.
All in all, beware of this shady company. They rush jobs hoping that you won’t notice the condition. They don’t follow through with their walk-​arounds to protect you and themselves from liability. And it will be near impossible to have them admit they are at fault on something unless you have proof. Document and take pictures before and after at their shop!

This is a great company. They had good reviews on the Better Business Bureau site, which is how I chose them. They made arrangements for a rental car to pick us up. They were friendly and helpful and not like some sexist car guys who will only talk to your husband. There was some difficulty with the insurance of the guy who hit me, but they took care of it all and were great about keeping me updated. They also dropped their price on a portion I had to pay when we requested it. They give you a gift when you get your car back.
The only reason they didn’t get five stars is because once I got the car back and realized my speaker was messed up, they really didn’t want to have anything to do with it. We couldn’t prove the speaker damage was part of the accident and so it was out-​the-​door, out-​of-​mind for them, I guess.