Fitness Evolution

They gym isn’t bad for the price. The problem is that it is very difficult to cancel and to do so you have to meet with a club manager. I went though this painstaking process to cancel because I was moving but about a year later they called saying that my cancellation didn’t go through and that I still owe $ 230.00. Their customer support treated me poorly and basically agreed to merely discount my bill even though it was their mistake. If you sign up with these guys prepare for the same kinds of struggle.

When it first opened it was great. The employees would actually move from behind the counter and clean and refill anything that was low. Now the place is filthy, soap dispensers in men’s bathroom have not worked for 6 months, toilets are so filthy you feel like your in a cheap strip club. Pads are missing on equipment for months. I hope this place reads these reviews and realizes that we have choices on where to exercise. Two stars is pretty generous for this gym.

I have been a member here for quite sometime. I go to the gym, do my workout and leave. I have always had great customer service, never have had any issues with my billing, and I always get a good workout which is the reason I go to the gym. I honestly highly recomend this gym, it’s affordable and it has what you need to get the job done!

After a month my review has received a response. Although I feel their original response was a bit accusatory, as they say I was very aggressive and inappropriate and that is the reason why they could not resolve my issue, (I stand by my thought that mostly anyone would be furious in this situation), I received a separate message from Skye and was offered a one year membership free of charge to make up for the phone. It was a gesture that was appreciated but I ultimately had to decline due to the customer service of the Figarden location and how the entire situation was handled. I hope no one else has to go through this.

Not a fan. If you are into weight training they don’t accommodate very well. If you’re like me you love the lifetime fitness machines as well as hammer strength. Here they use hoist which is possibly the worst brand of machines out there. For example I love to incorporate the chest press into my workout, well their chest press machine moves your entire body around instead of just activating the chest muscles. There are numerous machines like this. Also I always find myself waiting and waiting for a bench every time. However if you’re trying to go run they have 8,000 treadmills! But weightlifting is not accommodated very well at all. Gym is mediocre at best.

Fitness evolution staff and customer service skills suck. Perhaps you shouldn’t talk crap about a client whos on the phone … in front of another client waiting. my account was supposed to be frozen and I am getting charged my 20 $ fee a month early. Oh and their day care is horrible too. My 5 year old came once and never wanted to come back. Only plus side is the gym equipment is new. And now they’ve charged me an additional 20 $ to cancel my account. Apparently they had some shady employees working for them changing people’s accounts and now I’m having to pay because of their screw up.

nice place… easy going atmosphere… not ab bad price compared to the other gyms in town
New management so we will so if things get better then before

Do not sign up!!! They only do Automatic Withdraw from the checking and if you cancel they still withdraw from your checking! Doesn’t matter how many times you cancel! They are the worst! Nobody knows what they are doing and nobody can help. It is not with the $ 10 a month. Get ready for the worst canceling experience of your life. Stay away. Happened to me, and 5 of my friends. All the same terrible story. I hate this place.

The staff is pretty friendly, they always have paper towels to clean up after yourself.
They have free wifi BUT what I’ve noticed is that their trainers aren’t that motivated and dont push their clients like they should if i were paying money for training that person better be ripped and push me to the fullest, so you definitely wont find that there. Seriously just look up some videos on YouTube and make your own routine and save your money :) The other thing i dont like about the trainers is that they go up to people like their car salesmans and then kinda gossip behind their counter like seriously?
Its also small so you have to be patient to wait for your turn, and be careful with the usual guys that love to drop the weights super hard on the ground and then not restack them: D

I have been a member here for 2 years. The first year I decided it was too hard to go to the gym with my daughter so I tried to cancel. I called and called and finally got ahold of someone. They pulled up my account and told me there was not an available appointment to cancel for a few weeks. I said fine and went in two weeks later. When I got there they told me I had just missed my billing cycle and that I had to pay the $ 9.99 for the 30 day notice and the $ 39.99 for the annual fee. I decided I couldn’t cancel if I had to pay $ 50, and I would try to make it work. So fast forward to around a year later. I started calling to cancel again in mid april. I left messages and kept calling back but I couldn’t get through. Finally almost a month later I got through and they said they didn’t have an appointment for over 3 weeks. I was annoyed but agreed. I went in and guess what? I had just missed my billing cycle two days before my appointment. So again I would have to pay the $ 50. I was really annoyed, and the guy there kinda laughed and said man we just changed the policy and you can walk in now an cancel (no one called me or told me of that policy change) and I asked if there was anyone in charge to talk to. No manger there at the time (which is funny because that is why you have to schedule an appointment to cancel with a manager). So I left and came back to talk to Kelsi. She was unfriendly, unsympathetic and not at all helpful. She told me I could email their supervisor but he will not email me back, and if she waived my annual fee she would be fired. She had no knowledge of their polices and told me if I stopped my credit card they would keep billing me every month until I got sent to collections. I’m going to file a complaint with the better business bureau and if there was anything else I could do I would. DO NOT JOIN THIS GYM. It is IMPOSSIBLE TO CANCEL, and they are so unprofessional and rude. Even their corporate office does not return emails.

A satisfactory gym that serves it’s purpose. My 1 star rating is due to the cancellation process. I moved to South Florida and jumped through the ridiculous hoops the club requires to cancel the membership and apparently it wasn’t enough. For 3 months now I’m still getting charges on my card that I constantly have to dispute with my bank to reverse. I’ve called the club and was told I’d be called back — never happened. I’ve emailed and have had no reply. After just opening my online banking and seeing the charge again I’ve had enough and decided to write my first negative review. DO NOT JOIN THIS CLUB UNLESS YOU PLAN TO GO THERE FOREVER — when you do cancel you will be plagued with charges afterwards even after you go through the steps they tell you to.

I was at this gym for a good 8 months. I signed on for a premium membership (which totally isn’t worth it), you don’t even get all of the premium exclusives. Like the shirt for example. Only because the company has ran out, no matter how many times you ask them. About 3 months into my membership I tried out the personal training. Not too bad and I decided to make regular appointments with them like twice a month. But when I would call ahead of time and reschedule, the people at the front desk ‘say’ they’ve written it down, but don’t. I stayed with the training for a good 5 more months and within the 5 months I’ve gone through 6 of their trainer’s. Each other quitting for one reason or another. And on my last appointment with my trainer, he didn’t cater to my needs for what exercises worked best for me AND this guy was literally flirting/​hitting on one of the female members on the floor DURING my session with him. I was disgusted!
The women’s locker room is way too dim, and half of the locker room where the lockers are at don’t even have light! The light is always out/​broken. They’re extremely limited on equipment and when it’s broken it stays broken for like 2 – 3 weeks. And I know the policy is to NOT leave a lock in the locker rooms overnight. But I have seen many many others do it while I was member here. So I did it. Due to my busy schedule at work I hadn’t been able to make it in for like 3 weeks. I go back and my lock is gone. I check the front desk. (The only stuff that was in my locker was my fingerless gloves and armband that holds my phone). The person at the front desk finds my lock in their drawer but they had the NERVE to give me back the bolted off lock and one glove! What good is this to me!
Then when I wanted to cancel I had to make an appointment. I booked the appointment a month in advance. I arrived on time for my appointment, but the said ‘manager’ isn’t even there. The point of the appointments is because only the manager can verify and cancel your membership. There was no one at the front desk, so one of the trainer’s had to call an employee over the intercom system. And the employee had to text the manager to get the access code to cancel my membership. After that I was out and done in under 3 minutes. What a waste of timet to even make an appointment if you’re not even going to show up! I paid for my last month and that was it. It wasn’t difficult to cancel the training membership with them. They were much more helpful but having to go through 5 – 6 new trainer’s in under 5 months is ridiculously stupid! Too ridiculous and too complicated!

I would not recommend this gym .once you allow them to take money out of your account even after the 30 day they still try and they even add more to it… Don’t give them your acct number. to this company

I did not like this place due to their cancellation policy! I tried it out for a couple months before they moved into their big location but couldn’t handle how dirty and run down everything looked. When i tried to cancel they gave me the run around and said the manager had to do it. I left and came back 3 times and there was no manager!!! The front desk girl said I had to make an appointment and she was very rude. I made one and when I went in to cancel, it was the front desk girl who did the cancellation! I will never go here again because they lack communication!

I like this gym. So far every time I’ve worked out there, the place has been clean, the air feels cool and not stale, equipment put back were it’s supposed to be. The staff is friendly. I enjoy my work out at my own pace.

Been at this location for a year still no complaints. I’ve tried to go to all the other locations and none of them match up, the people are cool no one gets in your way or tries to take the equipment you’re going to use if you step away to drink some water and the equipment is always clean and re racked will keep going to this one from now on.

I really like this gym but the personal training administration is horrible. Friendly staff and they let you play whatever you want in their movie cardio room if no one is there. Its always clean and it doesn’t feel cluttered or too spacious. And its a good mix of people (not too many gym rats).
Shout out to my trainer Jessica who is the best! She motivates the heck out of me. She takes into account my knee injuries and I haven’t had knee problems since I started training with her, which is a big deal because I used to have constant pain.
I have a great issue with the personal training corporate office though. First they overcharge me 60 dollars the last two months. And then when I try to call (multiple times BTW to Vanice) to get it fixed and she doesn’t answer. It’s been a WEEK. Its super frustrating and I’m not sure I want to continue training here.
*update*
They fixed the expenses they took from me, but now they want to charge me 100 bucks for cancelling. I followed their procedure of MAILING a letter on why I had to cancel (which is ridiculous in itself) well before the 30 day notice. I only signed a 6 month contract so they have no right to charge me a cancellation fee!
Tl;Dr: go to this gym because its great. DO NOT SIGN UP FOR PERSONAL TRAINING!!!

WARNING!!!
DO NOT SIGN UP!!!
Fitness Evolution is the DEVIL!!!
I have NEVER POSTED A NEGATIVE review until now :(
Moved to Fresno for 3 months this summer told this to the sales person when I was signing up and he assured me that it was a simple process to cancel and there were no contracts or fees for canceling which were ALL LIES. Before leaving Fresno I tried canceling 3 times and received the same run around as many of the other negative reviews on here, need to schedule an appointment the manager is not available (was told this 3 times and on none of the occasions did they offer to set me an appointment) or send a letter to cancel. So I sent a letter and emailed them on their website which was the only means of contacting them available and they still haven’t canceled my membership
WHY CAN YOU NOT CANCEL OVER THE PHONE LIKE EVERY DECENT GYM!!!
I HAVE BEEN DEALING WITH THIS ABSOLUTELY HORRIBLE COMPANY FOR OVER 4 MONTHS NOW TRYING TO CANCEL.
HAD TO HAVE MY BANK BLOCK THEM FROM TAKING PAYMENTS
WORST DECISION OF MY LIFE!!!
DO NOT SIGN UP UNLESS YOU PLAN ON BEING THERE FOREVER!!!

Well, well, well. After all is said and done when they offer you free months when you sign up, ask them when do you get them because for some reason it’s not written in the contract and they have so much turnover there that their employees not only look the part of stupid they act it also. I could go on and on berating their contract policy but the best advice I can give is DONT DO A MONTH TO MONTH CONTRACT with them because they drag it out for another 30 – 60 days when you want to quit. Instead do a one year contract paid in full that way when it’s up it’s up but let them show you where you get your free months and that you want to see it in writing on the contract. Other than that I can only say you get what you pay for.

This gym is fine looking. The equipment is new & clean. The trainers are nice. The reason I’m giving it 2 stars is because it’s almost impossible to speak with the manager or to cancel you membership.
In order to cancel a membership here you have to either send a CERTIFIED letter or make an appointment with the manager. Problem is the manager is only there during the normal working worlds work hours. So I sent a letter. This I found irritating because I live less than 2 miles from the gym and yet I had to go out of my way to mail this letter plus a single sheet cost me $ 4.
Fast forward to today. I find out I’m still getting charged for the stupid gym. So I called & asked to speak with the manager that handles membership cancelations. I was then told how I was suppose cancel the membership. I told the girl I had already sent the letter but was still getting charged & could I please speak to the manager? Long story short I never spoke with the manager but I did eventually find out why I’m still being charged. This place is quick to take your money but a bitch to leave. Don’t join. The gym is clean but VERY basic.
Not worth the hassle.