Firestone Complete Auto Care

We got in on a buy 3 get 1 free tire deal. The deal was great, service was mediocre, and the salesman was as crusty as they come. They constantly tried to up sell us on items I had already told them I wasn’t interested in. Then the following day when the tires were installed they asked us if we wanted several things fixed that were wrong with the car. Again, the answer was no. I maintain our vehicles and a lot of the items they wanted to fix just simply didn’t need to be addressed. I would rather take repairs I cannot perform to shops that are not so demanding. It’s a shame this place doesn’t get it. I will spend a few more dollars if I have to just so I don’t have to say NO to a thousand questions. If you enjoy the feeling of anger, displeasure, and resentment, shop here. I won’t return even if all 4 tires are free.

I just came into Firestone today as a repeat customer. I needed to take time out and let people know that Firestone on Blackstone has always been willing to work with me as well as the way they work on my car. The diagnostic fees are average but the service is superior ask for Eric. He is the guy

I’ve been going here a little over a year now. They are always so nice and professional. A couple of times they had order the wrong filter which made my wait time a lot longer. Other than that my experience is always great!

Convenient location, nice guys, price affective… Only problem is the waiting room left no place for adults to sit down and wait. Need a bigger waiting room for the 6 kids people walked in with. No Bueno after being on my feet all day as a chef. Otherwise a great place.

Hands down the best customer service ever! Shout out to Guillermo the Service Manager for not only fixing the car rental I drove, but also for his professional, courteous help so that my visit to Madera wouldn’t be ruined. Guillermo was quite clear and detailed to what the vehicle needed repair, and also took the time to talk to the car rental. Honestly, great place to take your car to get fixed by professionals. Bravo!!!

Went in for an oil change because appointments were full at the dealership. I bought my own oil filter from dealership and took it to them to use as I have had a leak due to an improper seal in the past when going outside of dealership. Firestone refused to use my filter even after I agreed to pay for a filter from them in the full price of oil change. It’s now Saturday night that I observed oil all over my garage floor and oil all over the bottom of my car. I have to wait until Monday to do anything about it as everything is closed on Sundays. I knew this would happen yet they ignored my request to use my factory oil filter. We’ll see Monday morning what they intend to do to accommodate me???

Great and fast service. Did a great job will be coming here from now on. Very satified with there service and didnt rip me off on the cost.

Todate I have not had any problems with their work, but they guys just dont know the concept of an appointment. In July of 2014, I showed up on time for an appointment and yet it took them 45 minutes before they even started the work. Fast forward, Jan. 2015, I make an appointment, show up on time and 1 hr and 15 minutes later the work has still not begun. I asked that the car be taken off the rack, and i left. This location will not receive any future business from me. My concern is that the reviews for the other locations are equally poor.

Well all I can say is I stood in line for 20 minutes while the rep took another customer outside to look at her car. There was a few people in line and no one else came to help. I never got to ask how much an oil change and rotation would be because after 20 minutes just standing there not being helped I could only imagine how long it would take to actually help me and complete my oil change. So I left after wasting my time for nothing.

This is the best shop in Fresno. Eddie and Will were very professional and I would send anyone here. Store is very clean.

I’d give this place 5 stars for my previous experiences there but only 1 star for my last one. Blaze (manager) has been super helpful in the past & the work has been done correctly & on time, they seem very honest.
My last experience however was a different story. I made an appointment (a week ahead of time) for 8 am on ⁷⁄₃ to have an oil change, tire rotation, & alignment done. I had a 2.5 hour window before I had to leave for work, thinking that was plenty of time, (considering that I had an apt). Upon getting checked in, I was told they had a «screw up on the schedule» and there was only one mechanic there until 9:30 & they had «all this other work to do» so they couldn’t guarantee my car would be ready. I ended up not having enough time to get my alignment done & still make it to work.
Just an oil change took 1.5 hours!
This is really very unacceptable when I had made an appointment. If they can’t have enough staff on hand to do the services requested, then don’t schedule any appointments for that time.
Pretty simple stuff.
I’d like to give them one more chance but if they don’t get their customer service issues fixed I won’t be back again.

BUY YOUR TIRES ELSEWHERE!!!
Would give –5 stars if possible
3^rd crappy experience here. First time was buying the tires and it took about 3 hours longer than they (Blaze the manager) said it would take. When I finally rolled out of there the TPMS light was on — they either didn’t put any air in the tires or didn’t reset the monitor. I believe it was the monitor.
Second time hubby took it in for a road hazard repair. He brought it home and when I went to work the next day, I noticed the TPMS light was on. So he took it back on the weekend an had them reset the monitor. 3^rd time was just this week. We were getting ready to head out of town when we had another screw in the tire apparently too close to the previous (12 inch) to be repaired and had to get a new tire — they waited 2 ½ hrs just tell us this. They did not have the same brand/​model tire as that I had on my care and tried to convince hubby that it would be ok. He wasn’t having any of it as he worked in a shop when he was in high school and knew there would be excessive road noise (theses are low profile tires and there is plenty of road noise as it is). So, they would order the correct tire and have it in by Friday afternoon. We ended up renting a car for our trip out of town, came back Friday night, no phone call to let us know the tire was in. Hubby called saturday to confirm the tire was in, went in and had the new tire installed. AGAIN, the TPMS light was on and he returned immediately to have them reset the monitor. I can’t believe the ineptitude of this bunch of supposed professionals. TPMS are pretty standard on most cars nowadays, not real cutting edge. We are done with this group of idiots!

Great Place. Crazy Bernie has all his car tires done here as well as minor and major repairs to engines etc. Blaze and his team are great people. Did I mention that they are honest? That’s the big one right there.

Great place to go for complete auto care.
The manager Blaze provides excellent customer service, combined with his automotive knowledge, makes this the place to go for tires and complete auto care.

This particular location sucks! I wish I would have never taken either of our vehicles to this place. I guess we were just gluttons for punishment! Huge very costly mistake that I will not repeat!
The honey’s car broken down one evening. We had previously came to Firestone for minor repairs with no issues, so we had the car towed here.
According to them the timing was off so various belts were replaced as well. The day we went to pick it up, they said all was fixed so we gave them the $ 2000+ for the repairs and headed for home. We made it to the railroad tracks not a ½ mile down the road when we realized the car wasn’t fixed. It suddenly had a major vibration to the wheel and the car was idling very high. We immediately went back and told them what was happening. The employee that had done the repairs, took the car of a test drive with us with him. He claimed he didn’t notice anything being off. So we asked the manager to look at it. He barely drove out of the parking lot when he noticed the exact things we mentioned. So back into the shop again. After 3 trips there, they finally got the car running correctly.
We gave them another chance with working on my truck. They had it in the shop over a month. Repairs didn’t go smoothly, with them calling me 4 times saying it was ready. The gas tank was removed and sandblasted. They called saying the truck was ready, I left the shop and went directly to the gas station. The gas would not go into the tank. I went right back to the shop. They made me feel like I was an idiot and didn’t know how to pump gas. I assured them that wasn’t the case. The manager then went to the gas station to try himself and he couldn’t get the truck to accept gas either. They pulled the gas tank out again to see that the employee didn’t put it together correctly. They then had to order a new tank altogether. The first one that arrived was already broken. So again I waited 2 weeks. They replaced a lot of parts on my truck, the bill was close to $ 5000 even after they ate the cost of the new gas tank. They still didn’t have my truck running correctly. I finally realized that they were idiots and were not going to fix it right. I ended up taking the truck elsewhere and got the rest of the needed repairs. Never again will I make the mistake of going to Firestone. They never could get my truck running right after having it a month and charging $ 5000. They took me for a ride big time.
To top the cake, while we were sitting in their waiting room, someone did a drive-​by and shot out the huge bay window behind us. Must have been an unhappy customer! Thanks for the PTSD we both appreciate it!

I called around to several different tire locations and they had the best deal. Got my tires at $ 70/​tire. I thought with that good of a deal I would get the oil change as well. I told them to throw in the high mileage oil (since it was 210k miles on it), only an extra $ 10; pretty good deal.
The guy helping me (Blaze, awesome name!!) was friendly and respectful.
The only gripes that I have is that it took longer to get everything done, I was trying to get out of there because I had prior arrangements. They also tried to sell me off on a bunch of other things that my truck needed like the belt, license plate lights, battery cable, etc. Can’t blame them for trying.

This place is great. It is the only place I will take my car. They have great deals and will match any advertised price. My check engine light came on recently and I was freaked. I took it in and the guys checked everything thoroughly. It they changed some switches first (most inexpensive thing), then eventually I found out it was my catalytic converter. But they fixed it fast and did a great job. I did check around for prices and they were able to get me the best deal. I also get all of my oil changes and my last set of tires there.

What a lifesaver.
Traveling to Fresno this weekend, my radiator cracked in the heat of the 99 South freeway just north of Fresno. A quick call to AAA and a check on my iphone got me towed, and I located a convenient place to have the car towed to. I’m glad I picked Firestone.
I was prepared to sweat it out. I was prepared to stay the weekend. I was just prepared for the worse. Enter Rafael and Firestone.
The tow truck and I arrived into the shop at 1:30. Rafael immediately got on the phone to start searching for a radiator that fit. Fortunately, he was able to get one delivered on such short notice on a Saturday afternoon. I threw in a battery replacement and oil change while at it.
Firestone was able to pinpoint the root cause — a melted serpentine belt. This belt drives all key components in the car, including the cooling fan. Good thing this was in stock as well.
I was so relieved to get a call at 4:30, saying my car will be done in an hour. Whew… I didn’t want to wait another minute. I picked up the car, and literally sweated out the long drive back to the house. Thanks to Firestone, I was spared an unexpected stay in Fresno.

I’ve been trying to get tires from this place for over a week now. Went in last Thursday to get two tires; I had previously replace two two years ago and wanted to match them. They were very busy, but I was finally able to speak w/​someone. I was informed that the tire I wanted was no longer available and they didn’t have any in stock. I was told that they would investigate available tires for me first thing in the morning Friday. They open at 8:00 am and by 8:20am, no call. So I call them and am told they are very busy w/​customers and they won’t be able to investigate until at least 9:00 am. Hmm, wasn’t I «first» since I went in the day before?! ANYway, so I wait for a 9:00 ish call. .. nothing, until 2:30 pm! He’s very apologetic, and offers me a free oil change for my troubles. Great customer service! He’s going to order my tires for next Thursday’s delivery.
So I make an appointment for the following Friday, banking on the Thursday delivery of my tires. I call Thursday evening to confirm the arrival of my tires. Guess what, no tires! «Um, a couple of orders were missing.» I’m ready to spend $ 400 and they can’t get the merchandise?! Never mind, went to Costco and ordered some tires.
Got a call today that they’re going to get my tires on Monday. Good for them, they can keep them for the next sucker.