European Automotive Service

Traveling from Orange County, great just what we didn’t except my BMW car needing service, we called them to see if it could be service, took a look at and gave it a test said yes, within a couple of hours and you be on the road again; Thank you to all! For the help;

These guys did an outstanding emergency repair on my 2001 BMW 325i (e46).
I was visiting family up in oakhurst when my car started making a rumbling noise. I thought it was a flat tire, but after a tow down to fresno the guys at European Auto diagnosed it with a broken drive shaft.
They gave me two estimates, one for a brand new driveshaft, one for a rebuilt one. And then quickly ordered the part. I went home, but Phil in the front office kept me posted on the order and the repair. Exactly one week later I come back down to fresno to find a repaired, freshly washed car waiting for me.
Outstanding Independent BMW work.

Today was the first time I’ve had my MBenz C-​230, now 8 years old, serviced at European Auto Service. I needed Benz «B» service, which is full diagnostics, oil change & replacement of a/​c and oil filter, plus replacement of the windshield wiper pump and replacement of the LED blinker strip on a turn signal (in the right RV mirror). I was impressed by the EAS way of working. Owner and service reps gave advice and answered my questions clearly; they inspired confidence. Shop was clean and waiting room was comfortable. The cost of the work came in substantially below the price quoted me by our local MB dealer.

I brought my 2009 X5 here on Friday after Thanksgiving after a terrible experience a few miles away at Weber BMW. Todd installed my new battery and had us on our way in no time. Thank you for your help!

How great to find a car repair shop that is friendly and competent. I went to them thinking my power steering had gone out because my front end was making a funny sound. After having the car for a few hours they called me and told me it was just that my tires were too big. What did they charge me? Nothing.

As I near 50 years old I find that I learn more and more to appreciate those businesses that are willing to go «the extra mile» to do a good job and provide excellent service. I have had two Mercedes Benz sedans that I brought to European Auto Service and, without exception, have been pleased on every occasion.
What is important to me about a repair shop is that:
a) they are honest
b) they are knowledgeable
c) they provide their service at a reasonable rate.
This automotive shop gets an A in all three areas. Let me share a letter I recently sent to the owner.
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August 10, 2012
Todd Lewis
European Auto Service
1855 E Gettysburg Ave
Fresno, CA 93 726
Mr. Lewis —
I suspect it will come as no surprise to you the quality of staff you have employed at your business. I further suspect that you still don’t mind hearing it from your customers now and again.
When I purchased my first Mercedes, I purchased it from a very close friend. Among the many pieces of advice he offered was, «Always have it serviced at the dealership.» Well, fortunately I didn’t follow those directions and went to European Auto Service and have delighted in that decision ever since. I have spent a fair amount at your repair shop, but I have never felt like I didn’t get quality workmanship in return for my money. Your employees are thorough, friendly, and most importantly, honest.
I’m sure this holds true for all your employees, but I deal mostly with Phil and Kenny. These gentlemen have shown me the highest standard of customer service you, as the owner of a business, could hope to find in your employees. This was best exemplified when I recently brought in my second Mercedes for inspection. After buying the car on eBay I brought it into your shop, knowing absolutely nothing about the condition of this car other than what was told to me by the seller. I asked Phil to inspect the car’s operation. This would have been the perfect opportunity for your employees to «find» lots of problems. In fact, excepting those aesthetic problems I reported in advance, they told me that there was nothing wrong other than the car was overdue for its service.
I was impressed.
I find that most people are willing to take the time, even go out of their way, to complain and point out problems. Yet, these same people often will not «cross the street» to report good service. Mr. Lewis, the service I have received surpassed good long ago. I will take my European cars nowhere else as long as I continue to receive the quality of services delivered by Kenny, Phil and your other employees.
Many thanks,
Gary L Roush
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I STRONGLY, without reservation, recommend this repair shop. You’ll find no better in the Fresno metro area.

I’ve been here twice personally and will never come back! If you have the time to sit around and make sure they get to your repair, go ahead and bring it here. If you have to give your keys to them and leave to get to work/​family/​school/​life, then save yourself some headache and go elsewhere!
I brought my car here because when it belonged to my father, he brought it here. The garage «knew» the car and had a history with my family, so even though I live in Sacramento, I made the trip.
The first time, I brought it in and waited in the lobby for the diagnosis and repair completion. That went fine. At the end, the owner told me that I needed several hoses replaced and so I had him keep a record of the hoses and went back for the repair in early July. There were several red flags in the second visit and I should have just walked away, but I really wanted to have faith in the shop that had serviced this car for years.
I called ahead on Thursday morning to make sure I could bring the car in. The owner remembered my car and I said to bring it in on Friday morning and they’d try to get all the work done. I took it in at 8am. He said they’d try to get to the in the oil cooler lines, oil sending unit hoses, and transmission cooler lines, but it would likely take the whole day. I said ok, and left. Around 3pm I get a call saying they were just getting to my car! They apologized for not telling me about the delay earlier and promised that if I left the car with them, they’d start on it immediately and I’d have it back during the early afternoon on Monday. Keeping the faith, I said ok, that’s fine.
I got a call on Monday early afternoon saying that they had completed 2 of the 3 projects, but the two lines we brought were incorrect and that the car would not be completed on time and asking what they should do. I was extremely annoyed that this whole thing got delayed and after several conversations with the mechanic and the Owner, it was revealed that they didn’t even start to work on it until Monday morning! Worse, they said that it was MY fault that the car wasn’t done and that I caused the delays with the incorrect parts. I had them stop the work on my car, push it out of the car-​port, and towed to my parents’ house where it’s now being worked on by my brother (the hoses fit, btw).
Due to the lies about when my car would be worked on and overcharge (what kind of mechanic charges outside the quote to put the car back together after the repair?!), I told the owner I’d be filing a report with the Bureau of Automotive Repair. His response? «Go ahead! I’ve won every case from the BAR!» Great for him, but the point is, THIS SHOP HAS GOTTEN COMPLAINTS BEFORE. I wouldn’t have gone to this shop had I known his previous customers had gotten screwed so bad that they felt the need to wade through the paperwork of filing with a government agency.
The owner clearly doesn’t care if you’ve been with him for 10 years or 10 minutes. Save yourself some time and headache and go to a shop that actually values their customers and the hard earned money we give them.

2008: clutch repair after German Auto drops the ball. It took a couple of visits for repair issues, but the problems were remedied. The clutch has still held up well, and it’s the new year of 2011. Kudos. I’ve received recommendations to go to Siegfrieds Motor Repair for my next German auto needs…