D & L Flowers

Really bad customer service, no internal communication, poor management, the customer is always wrong… need I say more.

thank you prisca for making sure my wife got her beautiful flowers! she was having a bad day at work said the flowers & teddy bear made her feel a thousand times better! Valentines day is right around the corner will definitely be ordering more flowers from D&L

I had a balloon bouquet delivered to a friend at work. I live internationally and placed an order online. I called to ask for them to be sent out as late as possible since my friend didn’t start work until 6pm, and they were very helpful and said they would do their best but deliveries were done at 530pm. Not only did the delivery arrive around 6pm but the delivery lady even sang Happy Birthday for me!!! So sweet :) made my friend’s day and mine!

This place has always done me right even when there wrong. I have been getting flowers delivered or pick up and I had 1 bad experience but they took care of me but it was really time consuming. Please call in early so you can place your order with coupons on line or sign up to get them early enough so it won’t be so expensive, I’m just saying we all love to save money. I prefer friends & family’s not spending on me but I appreciate so much. So walk-​in and smell those gorgeous flowers and enjoy them like I did. It’s a great get out the doghouse gift lol.

I had to order last minute flowers for a close friend and I was extremely happy with the service I received from D&L. They were very helpful and delivered the arrangement within the hour that I called. They sent me a picture before delivering and the arrangement looked amazing. Great customer service, very pleased.

I have been coming here for years. I have tried other places but these guys and gals rock.
I had a friend going through a hard day. I called DL and asked for a pick me up bouquet. The gal was extra friendly and said trust me we lift her day. They delivered the flowers and instantly I got a phone call from a very happy and satisfied beautiful woman.
Thanks DL for making her day and mine. Loyal customer.

This place is amazing, I wanted something different and unique and they gold tinted my red roses. Best florist shop in town and prices are extremely reasonable! IMG_9067.jpeg

What an amazing experience!!! I went in with a crazy request for some Gold Leaf flowers and they meet my needs and I was more then impressed!!! I have since been back to purchase other flowers. Thank you again for the Goldleaf Flowers. I am a customer for life!!!

Oh my word, when I received the bouquet I was like «ugh». Flowers were wilted and didn’t get delivered on time. Didn’t cheer me up at all to receive them cuz they were pathetic looking. Really? How can u be proud to deliver products that look like that?

Jessica helped me with a delivery problem that had occurred. I recommend this place. Friendly staff great selection.

All I can state is, at the last minute, literally, they made a flower stand for my moms funeral and it was beautiful. They will always have me and my family as clients.

In high school I always got my corsages from D&L and they were always beautiful. I knew for my wedding that they would be great! They went above and beyond putting my wedding flowers together. They were so beautiful and everyone loved my flowers. I will always recommend them to friends and family!

It’s not very often you find a flower shop owner and team that take pride in their creativity. Anything you imagine, they create… Exactly what I was looking for. I needed a variety of arrangements for different themed parties that I coordinated and without hesitation, D&L was beyond gracious to work with me! I am so happy to have created a bond with this place and will forever choose D&L for all my flower needs! BLOOMiful work D&L, keep up the great work!

BUY YOUR FLOWERS ELSEWHERE!
I ordered flowers online for valentines day for my mom and they sent her the wrong flowers! The flowers she got looked NOTHING close to what I purchased. Not even close. The flowers she got looked like someone threw them together last minute… I was so embarrassed for myself as the sender and for my mom as the recipient.
And to top it off, the message in the card was misspelled!!! The ink was faded… When I went to speak with the manager in person, they were about to mess up the guy standing next to me’s order but he corrected them in time.
They ruined my mom’s valentines day and all they could do was offer me complimentary roses to make up. How is this company still in business? Extremely unprofessional.

I ordered flowers online for same day deliver and once I entered my credit card info and submitted my order I was informed the flowers would take 3 days to deliver. Not what I wanted but I figured I would think about it and call the florist and cancel if it didn’t work out. About 10 mins later, I get a call from someone at D & L Roses saying they don’t have the bouquet I chose. At this time, I found out the person I was sending the flowers to wouldn’t be home anyways so I just cancelled the order. This was all Dec 27^th. My card showed a charge on Dec 30^th which was expected.
About 4 days passed then I called to speak to someone about the charge to confirm it had been voided. The lady took my name and number and told me she would call me back.
3 days later I called and got a different person that told me the manager would have to call me back so I filled her in on the situation. She said ok I understand I will have the manager call you. I waited 24 hours and no call! I called back and the I got a different person that put me on hold and said she saw my info on the managers desk so she would have the manager call me. I then filled this 3^rd person at D & L in on what is going on and I was pretty upset at this point feeling that the manager is avoiding me. I told her I just need the credit card settlement report with my voided transaction number and she told me no the manager has to do that. I said I want my money back now! And she then thanked me for calling so now they know that I didn’t get my money back. What in the world?
It’s been 25 days and my money has not come back! They stole my money!
UPDATE: I called today 1÷14÷2014 right when they opened and spoke with Youa and she was very pleasant and helpful and it took her about 3 mins to help me out and call their corp office at FTD to get my refund started because when I cancelled it originally with D & L they dropped the ball. But Youa was pretty awesome.

great customer service and beautiful flowers!!!
the flowers recieved alot of compliments per the recipient!!!
i would reccomend them and use their service again in the future.
great job d&l roses and keep up the good work!!!

I am sorry to say what a horrible, unprofessional and pathetic flower business this is. I can’t even rate one star to this flower company. As a consumer, I will NEVER use this flower company and will definitely pass this experience on to friends and families and other consumers. I ordered 2 dozen red roses in January and they only sent 1 dozen. I asked for a refund and they refused and offered a complimentary 1 dozen red roses. I used the complimentary 1 dozen red roses for Valentines Day. This time, they sent dead white and pink roses instead of red and sadly delivered them with 2 broken stems! The complete disappointment and embarrassment from both me as the sender and my boyfriend as the recipient. My boyfriend was soooo embarrassed that he took the roses to the back and didn’t even want to leave it on his desk for others to see. But whats more embarrassing is that they allow dead and broken roses to be delivered in the first place. «THEIR GUARANTEE» statement is absolutely UNTRUE.

Dan B, you crack me up with your 5 star review and D & L marketing pictures!
When you want to tell someone you love them but not as much anymore…
Send D&L aka Dying & Limp Roses! Where carnations are roses are daisies!

Disappointed by the lack of variety of flowers. Was looking for a somewhat nice/​creative arrangement for a bday and was given the choice of roses, carnations or lilies. Clearly not in SF anymore. I’ll plan a little further in advance next time to avoid that issue

I am writing this only about ordering over the phone only!!! I have not been inside the store. They always seem to go out of the way to help me. I called at 2pm and still got flowers delievered the same day!!! Great service!!! The flowers are always nice and last for about a week!!! Prices are very good for what u get!!! Great place to order flowers for delivery… I got a dozen roses in a nice vase and a ballon delieverd for $ 44 bucks. Thats cheap!!! I will always call D&L when i need flowers…