Custom Controls Associates

Like Dan B., I had a similar experience with Custom Controls Associates (CCA). Called American Home Shield (AHS) on 7/​28, received the confirmation that Custom Controls Associates was assigned the same day. Waited 48hrs with no response from the contractor. Called CCA the same day with no response. Called AHS and they got CCA on the phone. There was still no commitment and the said they would call me later, I even gave them time frames that I could be available. 24hrs later no call or response from CCA. I have wasted 5 days just waiting for them to just call and schedule a visit. I had to have AHS reassign the ticket. I understand that they could be busy. I would have been okay if they said we won’t be able to get to you for a few days. They chose the wrong approach in my opinion.

If I could give a minus star to this vendor I would. They are a service provider for American Home Shield Insurance. I submitted a claim on Monday (6÷8÷15) and was told Custom Controls would be contacting me within 24 hours to make an appointment. On Wednesday I started calling and leaving messages. I even sent them a email. It is Friday (⁶⁄₁₂) after 5:40 and I still have not heard from them.

Excellent. Family run business. They are honest and reliable. Even came out to give me some help with the heater and did not charge me. Very knowledgable about older systems too. That’s a plus. Give them a try and you won’t be disappointed.

My AC went out one evening so I called my home warranty company to have someone come out and try to fix it or replace it after I did all the trouble
shooting I knew how to do on the unit.
Well they were going to have a company from Livingston come out to my house and repair it, well they were going to take two days before they even came and this was during the summer months when it’s very hot here in Los Banos.
So we called back our home warranty company that evening to see if anyone could at least come the next day so we could have a nice cool house again, well we didn’t even have to wait that long Custom Controls Associates drove all the way from Fresno at 10 PM at night and did all the repairs.
Olivie and his wife Louise worked together on our unit until it was keep our home cool again, you hear about contractors being unethical and doing shady things well that is not the experience we had with Custom Controls Associates.
I highly recommend them, they are super nice people that did a quick and professional job and told me everything that was wrong with my unit as they worked on it and what to do to prevent future breakdowns as a home owner.
My home warranty did pick up most of the charges other than a co pay, Olivie and Louise were even nice enough to recommend I keep up my warranty after this first year of home ownership because of the cost it saved me and can save me in the future.
Custom Controls Associates does heating — AC — electrical — refrigeration — general contractor — siding and decking if you need any of those things done I think you should give these folks a call.