Baskin-Robbins

Love, love love ice cream! Thankfully I have a Baskin-​Robbins near by. I don’t necessarily like the area or neighborhood where it is located, but the employees do a pretty good job of keeping the inside clean and tidy.
I take my kids here often, and each time, we are always offered samples. The portions that we receive are generous, and my ice cream is served carefully so that it does not slide or drip over the side. It’s also nice to see new flavors every so often. The employees are friendly too.

So first I have to say that when this baskin-​robbins moved into eastside fresno I thought it’d be a welcome addition and I guess I was right. Everytime I visit this location I see families with their kids leaving mouths full of ice cream and smiles which is always a warming site.
I will say however that the customer service at this location is a little shaky at best. Sometimes I will come here and the servers are warm smiles giggles and helpful. Other times customer service is just… meh…so frankly you never really know what your going to get.
What can be said is that they have great ice cream but that’s to be expected because it is the well know baskin robbins afterall so thankfully you never have to worry about ice cream quality here.
So, if your on the eastside of town near sunnyside high on a warm/​hot fresno day think about cooling down with a cone from baskin robbins. You will likley enjoy your treat. The worst thing that could happen is that you get mediocre customer service but awesome ice cream.

I want to say that the staff & ESPECIALLY Maria were all very helpful & friendly. I was looking for an ice cream cake for my son & daughter-in-law’s wedding celebration. Maria was so very kind & helpful in choosing and designing a VERY special cake for us!!! She went OVER & ABOVE my expectations!!! The cake was BEAUTIFUL and all of our family was VERY grateful for her help & experience! Thank you Maria for helping to make our celebration wonderful!

Ok this location in general has THEE worst customer service by far. I don’t know what it is but every single time my girl friends and I come in here we think the customer service would improve the second time around and it just doesn’t. The first time they gave us a really bad attitude about sampling 2 different flavors of ice cream, then when asked for a waffle cone she tells us sorry we don’t have anymore. YET for the customer that comes in behind us asks for a waffle cone and gets one FRESHLY MADE.
The second visit we made was on Tuesday. Mind you it’s family night but it wasn’t at all busy. Same workers and this time I asked for a waffle cone and she just stares at me and says sorry we’re out. I thought waffle cones are made to order when specifically ordering? It wasn’t like it was closing hour and there was no one after us. It was 7pm for Christ sakes next time my third time I’m asking for a manager. If you don’t like your job PLEASE get another one.