Alfa Romeo and FIAT of Fresno

Stopped by just to check out the details of the 72 months for 0% interest loan on a new Fiat. Was given clear and detailed answers to my questions. On the way out of the store I stopped and looked at one of two cars. I really liked what I saw and was treated with a «show and tell», not a high pressure sells pitch. After arriving back at home, I sent Michael Stafford a email that I would probably be in the next day to purchase the car I looked at. Michael replied right back quickly and provided me with a link to their application. I showed up at noon to be greeted by them with the car all detailed and ready to go! All I needed to do was go over and sign the paperwork! Very nice and easy buying process. No high pressure sales pitch for extras or buying process. Brandon Ray went over with me all the details of this car and even took the time to connect my phone with Bluetooth and explained in detail all the operations, he is truly a expert on this vehicle. This is the way I like to buy a purchase.

I had a great experience dealing with Fiat of Fresno and Michael. They really takes care of their customers. This is a no BS dealer who wants to do right by you and in my case did exactly that. I would not hesitate to work with them again. This dealer puts other Fiat dealers to shame Its worth the time to make a little extra effort to travel to them if your in the Bay Area.

Bought a really nice 35^th anniversary Trans AM I found on eBay they made the process easy and hassle free I dealt with Michael Stafford who was a very professional sales person and didn’t mind seating in the back seat of a Trans AM. If you show up ask for him great customer service plus he gave me a full tank of gas.

Really great service. They were able to get me financed. Absolutely loved working with them. I highly recommend them for anybody looking for a new car.

Just purchased our second Fiat from Brandon Ray! We traded my 2012 500 Lounge for a 2015 500L. Brandon makes buying a car easy and fast. We will definitely be back to see him when my husband trades in 300SRT. Great customer service.

We just purchased our third Fiat from Fiat of Fresno and as with the previous purchases we enjoyed dealing with this dealership. Brandon Ray and Michael Stafford were great to deal with and have always taken the time to make us feel welcome when we stop by. Michael has always been ready work with us to meet our needs. Our first purchase was a 2014 500L then we leased a 2015 500e. Our latest purchase is the all new 2016 500X which is has a lot of style and is a lot of fun to drive. We also have a 500 Abarth which started the fun with Fiats. I would recommend Fresno Fiat for your next car purchase or service.

Wow! I hate to give this place such a low rating but there’s a serious issue that needs to be addressed at this dealership. Before I address the issue I have to say the our sales associate Kelly was an absolute delight and very helpful and attentive. It’s a shame that his boss doesn’t seem to value him. My husband and I were in the negotiation process and the we didn’t agree with the trade in number we were offered (that’s fine, it’s a process) so when Kelly went back to discuss our counter offer with the sales manager Doug he began to berate him and replaced him with another sales representative. My husband and I were sickened with the way Kelly was treated. We decided to leave and when we explained that we won’t do business where employees are not valued and treated with respect Doug came out red-​faced angry and confronted my husband. His body language was aggressive and I told the sales representative that Doug is the reason we won’t be returning. To the owners of this dealership, please take a serious look at management. Fiats are fun quirky cars and staff and management should bring that same attitude to the sales floor.

5 stars for the salesperson Kelly, 0 stars for the sales manager Doug. We drove and loved the 500l and were ready to buy. The salesperson came back with a ridiculously low offer for our trade (nearly half of Edmunds trade in value) and we said no way, too low. When he went back to Doug we could hear Doug berating him, loudly, telling him what he did wrong. He then started to replace Kelly with another salesperson, a smiling friendly Nancy. I told Kelly thank you, but we would never buy from a man that treated his sales staff that way. Doug came out aggresively asking «what is the problem here?» He seriously looked ready to fight! I repeated that I didn’t like the way he talked to Kelly, he argued that he had not… whatever. Lost our business. Kelly if you change dealerships, call us. To the owners: Doug is a serious liability that will affect your business and reflect negatively on you.

I have owned my fiat 500 Sport for 3 mos. now. Too fun! The icing on the cake, believe it or not, was the purchase process. Michael Stafford’s customer service was nothing like I’ve experienced while buying other cars. Michael was knowledgeable and honest and I walked away with the deal that I was promised without the nonsense other local dealers still put you through. I cannot give Fiat of Fresno a higher recommendation. They are the best!

I live in Los Angeles but have family in Fresno. My car flashed a «check tire» sign yesterday morning when I started to head for the freeway to return to LA. It turned out that I had a nail in the sidewall of one of the Pirelli Cinturatos on my 2012 500 Sport. This is a fairly exotic tire. American Tire did not have any. So I went to Alfa Romeo and Fiat of Fresno. From the moment I arrived I received wonderful friendly and efficient service. At first it was thought that they might not have my tires in stock but they worked on various reasonable substitutes to get me on the road to go home and then they found a full set of the Cinturatos which I happily purchased and the 4^th tire was $ 1 thanks to a promotion they had going at the moment. I was someone who showed up with no appointment and they had me out of there in little more than an hour. I am deeply impressed by this excellent dealer.

I have to give a couple stars as I can tell the folks here are trying to do the right thing, but as another person left comments: steer clear of doug.
I just finished paperwork on a new car and did not buy it from them… I made the trek to bakersfield to someone who appreciated my business.
I did them a favor and shared the competative pricing some other dealers have been offering and was told point blank «I don’t believe someone is selling you a car at that price»…well believe it or not I don’t care. I just saved $ 40 per month by purchasing elsewhere.
Do yourself a favor and shop around… the fiat dealers elsewhere are willing and have been delivering to Fresno FOR FREE because they know the experience the customers here are having.

Best service I have had, they know how to treat their customers! Shannon and Michael were extremely helpful and nice. I will be returning here every time I have an issue with my fiat, thanks fiat of Fresno!

my most recent visit to fiat fresno service department was a great one. they clearly displayed their organization by giving follow up phone calls and keeping me informed of the service. Im glad I can rely on shannons team of service advisors and gwen in the sales dept to help me out even after the sale. which I know from experience is not always true of dealers. if you need service or sales I would advise anyone as I frequently do to see this team of professionals.

Love my new FIAT! And Gwyen was above and beyond helpful. As was all the staff. I am very happy with my new car purchase. I will highly recommend buying a car here to family and friends.

I have purchased two cars recently (meaning I have seen the inside of toooo many dealerships) so when my fiancé told me he wanted a Fiat I was not excited to tag along to be the «bad cop». Couldn’t have been happier with Fiat! I had done my research before going and my fiancé and I had decided on the car and deal we wanted. Their first offer was exactly what we expected to have to haggle to get! They explained how the rebates worked and even helped us fill out the paperwork. Then they offered us a very fair deal on my fiancé’s trade. All in all it was a great 2 hours!

Since Fiat opened their own service department it has been amazing. It’s only been a couple weeks but the people are so much nicer and the waiting in their clean waiting area with wifi is amazing. This service department treats you like the day you bought your car.

Fiat has been a great car My experience at the repair shop not so great. Unfriendly no eye contact ask for a courtesy ride while my oil was changed and tires rotated asked to have a seat outside after 25 minutes went inside to find out the driver doesn’t go on his first trip for. 5 more minutes. Still waiting for a ride I hate coming here for repairs but car is under warranty This is not my first bad experience with service center. Last time I was asked to wait for courtesy ride and no one had told the driver I was waiting.

I was very impressed by the level of customer service I received. My and Michael assisted me with all my questions. I’m still thinking about which car I want to purchase for my company. I may be back. I’m still comparing a few models but I’m really impressed by this dealership and the Fiat 500e. I highly recommend this dealership to anyone.

I previously wrote a scathing review that I have decided to delete. We had a horrible experience with one of the managers, but i was contacted by the general sales manager who was terribly nice and helpful. The first experience was bad enough to make us not go back, but I don’t want to hurt their business just because of one bad apple. So if you want a fiat, ask for Michael and stay away from Doug.

I had an excellent experience leasing a Fiat 500e (electric car) recently. Michael, Brandon, and Steven were all very helpful and patient and honest. I would highly recommend these guys if you are in the market and like the looks of the Fiat. They are all really neat and well designed little cars!