A and M Design Center

I had the pleasure of working with Steve Cox from A & M flooring and he was amazing! He is so knowledge about all of the different brands and flooring options. He gave excellent customer service. I let Steve know my budget and he worked with me to get the exact flooring I wanted! He had top of the line pros installing my hard floors and my carpet. My house looks beautiful! This is the place to come and Steve is the guy to talk to! Thank you Steve– I will be back and will continue to refer you to everyone I come across!

Horrible customer service. We have dealt with A & M since coming to Fresno 30+ years ago. Did not respond to phone calls or email. Received an area rug in Nov. of 2014 and it had multiple «waves» in it. After several phone calls, they finally sent out Tim Hazen to see what could be done. He left, never to be heard from again. I made last phone call in March when I was told by «Anthony» that he would forward my concerns to the complaint department. Of course, haven’t heard anything from the «complaint department» either. We will never buy from them again or recommend this business to anyone.

I rate this 4−½ stars. This is a post written AFTER my initial write up about this company. After I wrote my original review on Unilocal,the new manager, Steve Coxe, contacted me immediately. He seemed very concerned about my experiences. He agreed to come out to my house and take the measurements, discuss a price, etc. He was very apologetic about my experiences with A & M. Once I had the carpet installed, I was extremely happy with the carpet, installation, and price. They treated me more than fairly. I wish I had gotten it done sooner. The carpeting made my room look larger, more open and brighter. The man who installed the carpet was fast, accurate and professional. The manager followed up with this and pulled out all the stops to see that I was satisfied. If I had one negative thing to say, it is that I feel they could have done a better job in following up with me AFTER I ordered the carpet and BEFORE the installation. Most of that particular time, I had to instigate the contact. Otherwise, I plan on doing business with them, if the need arises, again.

A friend of mine highly recommended A&M Flooring based off of a positive experience he had years prior with them. It’s sad to say that my experience was downright awful, my friend and I were looking for to install vinyl flooring for his 2 bathrooms in the house he just bought, we were floored by the horrible customer service we received. The two salesman who were working at the time made us feel like they were not worth their time despite the fact that we were willing to buy their product. And you guys calls yourselves the best flooring store in town? What a joke! I will not recommend this business to anyone else.

A&M Flooring America’s slogan should be changed to, «You aren’t worth our time.» I visited with measurements in hand, glad to drop $ 1k in a quick easy sale after picking out platinum vinyl, and couldn’t get a representative to spend more than 30 seconds to assist me after 30 minutes. Questions, guidance, and product information are not to be handled here. You are on your own to research materials, pros & cons, and even find product within the building! I will gladly provide my business to their competitors.

I took off my previous post from Unilocal when the owner contacted me and asked me to take it down. He offered to put new carpet and padding at a 20% discount. I felt bad at the time and took down the review, however after much thought, I realized that 20% would not make up for all the trouble we had to go through with repeat calls to fix the problem from the very beginning (techs that would try and glue the seam together) and the run around. The original carpet installation was never done right and this was done in 1989 before Unilocal existed — too bad for us. The installers left a wide seam in the middle of the den and after several failed attempts for A&M to fix it, we finally gave up and covered it with a nice throw rug. We paid a lot of money back then for high quality carpet and padding and the carpet is still nice, so we have kept the throw rug. When we do replace it, we will go to reputable company in Fresno who can put the seams where they belong — in a less noticeable place. This post is staying up. BTW — mom recently had a stroke and as she was leaving for the hospital, she leaned down and fixed the throw rug to cover up the seam. Broke my heart.

I was very please with their customer service. The salesman was prompt for the measurement appointment, very polite and knowledgable. The installers were prompt and neat. Excellent job. P. S. beautiful showroom!