Valero

Horrible no touch car wash, I paid $ 10 and it did not even clean the dust off my hood with its little mist water spray. I took it to a better drive through wash for $ 6 and it cleaned it nicely. What a rip off!

RED FLAG… AVOID ALL VALERO FOR GAS!!!
Prices do not reflect the actual cost… You will pay 10 cents extra if you use a credit card. The price on the screen at the pump reflects cash use only. This vague trap will make your wallet a bit lighter and you will feel cheated. I will never come to Valero again and neither should you. These folks make billions and now want to take just a little more. I hate you Valero and I hope your business sinks to the level of your trashy business model.

I was up next to get a car wash just before it broke down. I’d already entered my code number, and thought it would be a hassle to get a refund or another car wash code.
Fortunately, I received excellent customer service from Tony. Not only did he provided me with a duplicate receipt for a wash at a later date, but in addition, hand wrote a note explaining what happened in case I had a problem trying to redeem it.
The next day the car wash was up and running, entered the code number, and all went smoothly!

They have a thoughtless car wash!
The seven eleven, gas, and the car wash are all open 24 hours a day 7 days a week, 365. Days a year!
The make large pizzas any time of day for $ 5.55 !
They will make Fresh coffee if you drink coffee if you just ask

The food mart has become a 7 – 11 recently and the clerk lady was very helpful.
The reason for my rating is for the car wash. It is a touchless car wash and it did not clean my car very well — it’s easy to tell for me because my car is white. The hood still had easily noticeable dirt and the front wheels still had brake dust. At the end, the drying step just took care of maybe 70% of the water but the car still looked like it had been rained on (there is even a disclaimer that the car won’t get fully dry).
For $ 8 I expected a little better. There are also $ 9 and $ 10 options (the Works), but those just add the Simoniz sprays — if you think some 30-​second foam spray will actually wax your car, I have a bridge to sell you.

The clerks inside had «never heard» of their advertised signs outside of $ 3.23 with cash purchase and car wash. Hello!!! You have two signs outside, on major streets! My husband had to pull one of the clerks outside to see for himself… but he still had never heard of it. Then one of the other clerks tells my husband «he doesn’t have to» honor the price.
False advertising and shitty customer service. Check your receipt for what you actually paid for gas. Better yet, go somewhere else.

Again no soap in the car wash. Just water. Manager wanted to watch the video tape to verify my claim. Serious? Would not give me another car wash code. Twice they get me and never again. Cheap people.

I paid for gas and a car wash on Sunday but when I went though the water wasn’t working. So I went around to tell him it was broken and to get my money back. He argued with me until a man came in to tell him the same thing. Since I paid with a card he said I had to wait for a Manager which was fine. I called the Manager today, she was very nice and told me just to come in and get cash for my refund. So this after noon The man was working and was very disrespectful and rude to me after his Manager told his to give me a refund for the car wash after talking to her on the phone. He also didn’t want to give me a copy of the receipt (I need for work purposes which I told him) and he started to throw his hands up in the air. I told him to again make a copy of the receipt, and told him if he was worried about it write on there on got my refund already it was no big deal. He then got me a copy but not with out cursing under his breath and continue to be rude. I am floored abut how disrespected I was.

…I have pizza on my mind!!! I love the pizza by the slice for a $ 1.00. Quick, easy and cheap lunch!
Thank you ladies!!!

It’s the 7 – 11 store clerk. I had 30 dollars in lotto winning tickets and the clerk told me I has won only 20 dollars. I knew I had about 28 dollars in winnings but with all the xs I had him scan them I went into the drink area as he scanned my tickets to get a drink, when I returned he said «20 dolla» and I was like au no 28 dollars and he quickly checked again and scanned in my other tickets. I was very upset with the clerk and his loyally as a clerk at suck a well know chain as 7 – 11.

The sign out front said $ 3.99 per gallon with car wash. False. I selected the $ 10 car wash and was charged $ 4.11. Not the advertised $ 3.99.
The clerk said I must have selected the mid grade which is why I was not getting the advertised price. False. I very deliberately selected the 87 octane. Caveat? They lie. False advertise. And don’t update their sign. Beware.

The worst customer service. The little chubby lady was very rude and lazy. Just had a bad attitude. Never come here again. Car wash really bad.

This place has substantially changed over the past year. Their gas prices are amongst the lowest, especially if you consider the 10c/​gal discount when you purchase a Carwash. The convenience store is now a 7-​Eleven, and they serve Pizzas. Full 14″ pizzas available on EBT for $ 5.55! And they are 24 hours. — store, Carwash and gas. Much needed in this area.

Based on my experience today, I’d give this place negative 5 stars if I could. Why? Read on, it’s good.
I mainly use this car wash for «refresher» washes in between full on hand washing as it does an okay job… usually. Today, I went again as I’ve done many times. Only this time, half of my car got soaped, and no spot-​free rinse which I paid for. The wash left me with soap all over my car.
I parked my car and went over to talk to the clerk, and below is to the best of my recollection the transcript of the conversation. It’s good enough as a script for a prime time sit-​com episode.
me (calm): «Hi, I just went through the car wash and it didn’t go through the spot-​free rinse. There’s soap still on my car.»
clerk (immediately agitated): «I don’t know what you’re talking about. We don’t do spot free here. It’s a touch-​free wash. What are you talking about?»
me (sigh, deep breath, still calm, and repeat what I just said verbatim)
clerk (interrupts me before I finish, with even more agitation): «We don’t have spot-​free. It’s a touch free car wash. Where’s your receipt? Show me the receipt! Where’s your receipt?!»
me (starting to be agitated): «Okay fine, I’ll get the receipt.»
me (walk out to the car, get the receipt, walk back)
clerk (locked up the store, marching towards me): «Show me your receipt! Show me where it says spot-​free! Where’s the soap?!»
me (give her the receipt)
clerk (looks at receipt): «It doesn’t say spot-​free on it! Where’s the soap? I don’t see soap on your car!»
me (points to obvious foam still dripping down my roof): «There.»
clerk (raised voice, dismissive): «That’s not soap. That’s water!)
me (frustrated, pointing even closer at the foam): «Water foams?»
clerk (raised voice): «That’s water. That’s not soap. That’s water. There is no spot-​free in the car wash. I don’t see it on the receipt. We don’t do spot free.»
me (agitated): «So, you’re gonna stand there and debate with me that the foam really is just water? The 9 dollar wash comes with spot-​free rinse.»
clerk (obviously angry): «I don’t see any soap. I can’t give you a refund anyway. You’ll have to talk to the manager. We don’t do spot-​free.»
me (now confused): «Then you could’ve said that in the first place before we had this debate.»
clerk (angry): «I’m not gonna give you a refund. You’ll have to talk to the manager. There is no spot free. I don’t see any soap.»
me (walking toward the car wash entrance): «Why do you keep saying there is no spot-​free. I just got a wash last week and it had spot-​free. Follow me and I’ll show you. It says spot-​free on the machine.»
clerk (walks in the opposite direction back to the store): «Take it up with the manager.»
me (now complete mad): «Excuse me, what is your name?»
clerk (keeps walking)
me (starting to be amused): «I’m sorry, I didn’t hear you. Excuse me, what is your name?»
clerk (keeps walking, mumbles something)
me (amused, repeatedly ask for her name): «I’m sorry. What’s your name?»
clerk (unlocks the store): «I can’t give you a refund. You’ll have to talk to the manager.»
me (angry again): «What is your name? You’re not gonna tell me what your name is?»
clerk (lowered voice): «Your mad at me cause I won’t give you a refund.»
me (WTF): «No, I’m mad because you’ve been so rude.»
clerk (dissmissive, helps another customer)
me (mad): «Do you have the manager’s number? I need the number because they’re never in.»
clerk: «Manager will be in at 11.»
me: What is your name?
clerk: «I don’t have to give you my name!»
me: «Okay fine. I’ll call…»
clerk (interrupts me at the top of her lungs, gives me a number which I later verified as bogus)
clerk (points to the car wash brochure): «We don’t even have spot free car wash.»
me (points to line item that says «spot-​free rinse»): «It does say spot-​free right here… does it not?»
clerk (confused): «Ok, I’m wrong.»
me (leaving the store): «You’ve been very rude.»
clerk: «Talk to the manager.»
For most consumers, a simple «Sorry about that, but only my manager can give out refunds. Please call or come back when he retruns at 11.» would’ve been fine. Instead, the clerk picked a fight with a customer who has a legitimate issue with the services rendered.
UPDATE:
I found the number online and called back at 11, and guess what, the manager won’t be in until 12. The new clerk (who is actually polite) told me that the earlier clerk has had numerous complaints lodged against her. Why is she still employed?
Called back around 12:30 a bunch of times. No answer, pickup and hang up, no answer… hmmmm… convenient.
Called back aound 1pm. Got another clerk. Asked for the manager, and she said, in a rude way and elevated voice, she didn’t know when the manager will come in. Then hung up. Curiously, both earlier clerks referred to the manager as «she». I’m beginning to wonder if the management is avoiding contact… the saga continues…

This gas station is the worst. I only reason I go there is when I really have to. Went to get a car wash, big mistake. This Car wash is a waste of money, all it does is get your car wet and spotty. The inside is so dirty. The people inside not friendly. At night, it looks like it is closed, ask person inside why lights are not all on. Too much money to have on. An inspector could be sent out to this place, not healthy. Old food and so dirty… This place does not even get 1 Star, a — Star is better. Avoid this place, Please…

Needs to be remodeled. The workers are normally grumpy and rude. Especially the white lady! My roomie calls her the troll under the bridge lol. Also some of their snacks are stale or old. Barf.
Verdict: convenience around the corner when in a rush.

Gas is just gas, but I go to this place for the Touch-​Free Car Wash, meaning that nothing touches your car except for the water and soap. As for payment method, you can obtain a car wash code by paying for it as you pump the gas; or you can pay with credit cards before you enter the car wash, but I wouldn’t trust the credit card machine as I’ve had trouble with the machine with my credit card :(

Actually, the car wash is one of the things that I don’t complain about with this place! That laser wash is actually an improvement over what they used before. Generally speaking, these touchless washes are a lot better on a car finish than those harsh brushes that other car washes use. But sadly, the wash is one of the few instances where the current owners upgraded something at this station.
What a sad decline from when this place reopened as Hutch’s Gas N Wash several years ago. Under that ownership, they revamped the pumps, installed new car wash equipment, restocked the store, opened a fast food counter with fried chicken and other bites, kept everything clean, and they ran 24 hour service.
Since then after changing ownership, everything has been left to rot, squeezing every last cent out of this place without investing anything into it. The mini mart is disorganized, the shelves aren’t well stocked, and the store itself isn’t especially clean. And I see handwritten signs taped everywhere, which just spanks of cheapness.
The last time I was here, one of the gas pumps was broken and removed. But, rather than fixing the pump or clearing out the island, I saw the pump boarded up and yellow-​taped. It looks cheap, perhaps because it is cheap!
Okay, the place does serve up reasonably priced gas and I’m fine with the car wash (if you got a lot of bird droppings and caked in dirt — you shouldn’t use automated car washes anyway). So why the one-​star rating?
Well, first off, my pet peeve is businesses that do not stay open through their posted hours, and this Valero station is NEVER open until 11pm like their door sign claims. I’ve been here at 10pm before and found the doors locked. That’s inexcusable. The place already looks run down, but not staying open for the full posted hours is just about the worst sign that a business doesn’t want to stay in business!
Another less-​than-​tactful practice is the $ 5 minimum for ATM/​credit purchases inside the mini-​mart, even if you’re pumping gas outside. Here I am, putting $ 30+ worth of gas into my car outside, and the clerk inside the mini-​mart would not let me buy some bottled water and chips with my ATM card because THAT transaction was less than $ 5. They REALLY don’t want to stay in business, do they?

I wish Unilocal had the option of «0» or even negative stars!
I’m in total agreement with Angela on this. Luckily, I only went with the $ 6 option, but now wish I’d spent it at the usual car wash I go to (named below).
First, if you’re at all claustrophobic, stay away from this one! The fancy dancy machine circled the car twice, both times layering the vehicle with soap, so i couldn’t see out the windows. Felt a bit panicky! But, well, it’s getting cleaner, right?
It was ‘cleaner’, but there were still several bird-​poop spots that didn’t come off, and for $ 6 I expected much better.
Not far from there, at Irvington and Trimboli, is Pacific Car Wash. Costs a bit more, but they do a super job, and you can relax in their waiting area while the car is being done.
If you really want a drive-​through, the Shell at Fremont and Stevenson isn’t too bad.

So I am in need of some gas and pull into the Valero Station on Grimmer to fill up. They have signs posted for a Rain Ex car wash, I like Rain Ex and my car needed a wash. I buy the $ 10 wash and drive to the entrance. It’s this weird contraption thing. Not your standard car wash it’s a «Laser» car wash. I wasn’t sure about it but what was I to do, I bought it and I’m at the entrance. I put in the code and it says pull forward. Mind you there are no visible signs that say this car wash is this «laser» wash BEFORE you buy it. The «wash» takes quite a while but it seemed thorough. Par for the course, your car never gets dry enough with the blowers so I give it a little fresh gas to dry it off. I get to my next destination and get out to look at my car. It’s FILTHY! It doesn’t look any cleaner than before I brought it there. Yes, my car is black but I would expect it to be cleaner, shinier or less dingy considering the wash took about 6 – 8 minutes and had pretty good pressure what. Oh and don’t forget it’s a «laser!» Ha!
I am obviously disappointed that I just dropped $ 10 to have my car look like crap so I stop back in and tell them to look at my car (which BTW is still wet — ha!) as that’s not clean. The «lady» told a younger kid to go look at it. He looks at it, he looks at her like, ya it’s not clean. Unfortunately the entire ‘family’ we’ll say is speaking in their native tongue around me and I’m not sure what was being said. Personally, I find it rude but when you don’t want someone to know what you’re saying — mission accomplished. I tell her that I would like my money back as the car wash did not wash my car. She asked if I read the sign to which I said no, there was no time. You put in the code and it tells you to drive forward and water starts shooting up at your car. She says it states that dirty cars have to be washed at least twice. I told her I was not paying another $ 10 to clean my car and to refund my money. She says she can’t and walks into the store. I follow her and ask her again to please refund my money. At that point the guy behind the counter states that I am the «FIRST PERSON TO COMPLAIN» to which the «lady» I’m pretty sure told him to shut up in the native language. I told him he was a liar or they wouldn’t have posted that sign she told me about. They know their car wash sucks and yet continue to rape people who don’t know about their sh! tty car wash. Oh, when I called the guy a liar, he didn’t like it much and started in on me; the ‘lady’ again told him to shut up. I ask one last time for my money back and she tells me again she «can’t» and retreats to an office stating for me to «do what I need to do». I’m not sure what that means but I’M HERE! So I’ve done all I’m «gonna do» The rest is up to you. Get your car washed at a real car wash or get ripped off and have as dirty of a car as before you paid $ 10, wasted 10 minutes of your day.