Ulta

This review is strictly for the brow bar!
Came here a couple days ago so I would be all set for Valentine’s Day weekend. I’ve previously had two different girls wax my brows-​one is Latina and the other is named Tiffany I think. Both these ladies do an amazing job and are perfectionists which result in awesome brows. However, I had to knock off a couple stars because of my last experience…
I get to Ulta a bit after 1, I figure the brow bar should be open but I’m standing there awkwardly for a while and nothing. Then, I go up to the cashier to ask where the waxer is. The cashier looked confused and told me someone would be with me soon. So I go back and wait a little longer, I was literally about to leave until I saw an employee walking towards me. I don’t even remember the girls name but she was pretty rude and immediately was telling me she couldn’t take me for 2 more hours. I look down at her appointments and see a bunch of empty slots for the duration of that 2 hour span. Not only that but a bunch of slots were blacked out? And not only that but in all the time I spent waiting she could have easily done my brows. I just left and got my brows done somewhere else.
Would I come back? Yea, I would if one of the two other ladies I’ve had were working. If that rude waxer who acted like she didn’t even wanna be there was working I’d take my business elsewhere

I was the only person in line and the three employees (one being a manager) at the registers continued to talk and not help me. I had to tap my feet loudly to get their attention. As I was returning my items, the employee helping me needed the manager to authorize my return. The manager took her sweet time and continued to finish her conversation before authorizing the return and just looked annoyed the entire time. Put a smile on your face and up your customer service, Ulta!

Although this Ulta is a bit further from my house than the Ulta in Fremont Hub, I still much prefer coming over here than the other Ulta. The manager here seems to have everything here in control, she’s also very friendly and helpful if you have any questions. Several times while shopping there, she’s come up to me personally and asked if I had any questions — and then made sound, thoughtful suggestions if I ever asked for recommendations. Did I also mention her make-​up is perfect every time? How is it her makeup looks so flawless?
The aisles are usually very clean and things are usually where they’re supposed to be, with a few exceptions. Most of the inventory is well-​stocked and available but lately I’ve had a lot of trouble finding the eyeliner I normally get… so I gave up and ordered online.

Staff here was sweet, but the manager (I don’t know her name) was awful.
I bought an online item on sale, a curling want, but bought the wrong barrel size. I came into exchange it for a larger barrel. They had a nearly similar one in stock — same price, same brand, same color, but the larger barrel size and was labeled as a «texturizer». When the girl at the register called the manager to help adjust the price the manager said she wouldn’t give me the equal exchange because «the online store is completely separate from in store so I won’t give you the same price amd obviously the two irons are not the same.» No sh*t, Sherlock — that’s why I’m exchanging it.
She was incredibly rude and as someone who works in retail I know that a price adjustment is an easy and in this case, very fair fix, given it was the same price and an essentially identical item. Even if she really didn’t want to give me the price adjustment her attitude was horrible. I spend hundreds of dollars every time I walk into ULTA and am not paying that to be treated that way.
Will not be returning to that location and perhaps any ULTA.

Cynthia is funny and always a good conversationist. She does a great job at coloring my grays and blow out. She also cut my daughters hair last time and her hair looks awesome.

If I can give this place no star I would
Never coming back. Nilofar charged me for something I didn’t purchase which was 9.00 are you serious? People need to check their receipts as you can see others had the same issue. She refunded my card 9 dollars. On the receipt she refund my money gave me it said I returned a purchased when I did not purchase the item she charged me for! She had the nerve to ask If I bought the product!!! Check your dam cameras! The manager was no help Either. Making me feel like I just wanted extra money. I will be reporting this to corporate!

For as much money as we spend in this store (thousands per year) I’d expect the service to be less deplorable. The «manager» Elena (Yalena?) is by far the worst of them all. I’m used to being treated like shit in this store but today was just too much. I was charged twice as much at the register than the price posted on the shelf for an item and when I confirmed their mistake I was intentionally made to feel awkward and embarrassed by the manager as if I was in the wrong. Aside from the fact that my wife had just spent $ 150 on makeup, somehow they felt it was their duty to make us feel like second class citizens… Never spending a penny here, ever again.

Where to begin? I’ll start with the «Manager» Ylena? Elena? It’s unimportant. She is the least helpful person there. That is saying A LOT. Today she did her best to blatantly ignore me completely while I waited for help and then when I finally did manage to get her attention she was rude and then she did her best to make me feel awkward and embarrassed about being charged incorrectly. It was a mortifying experience. If working with customers isn’t your thing, I get it, but don’t work in a field where you have to deal with them when they need help. Adding to the irritation was the fact that the clerk who checked me out originally immediately guessed (before having any clue what the issue was) «I double scanned, yeah?» like that is a common problem (check those receipts folks).
This leads me to another issue… the staff situation is sparse and when you finally manage to find someone for help they are either shamefully rude (an attitude they no doubt picked up from their faithful leader, I imagine) or have no idea what they are talking about. I have been sold a product by the staff that ended up being garbage, returned to buy a replacement only to be told that the original product I’m replacing was indeed garbage and to avoid the entire line.
The next biggest beef I have with this store is the disgusting disarray that they keep it in. The «lower end» side of the store has mostly empty shelves and what is left on the shelves has all been opened and tried on AND is ALL OVER THE PLACE. Nothing is in it’s correct slot. I get that it isn’t the «money making» side of Ulta but have some respect for your customers, they are still there to spend money. Also the «higher end» side of the store is almost just as bad. Upon getting my mislabeled over priced makeup home today I realized that the $ 20 lipstick I bought (not that it matters but it was from the «higher end» side) has been used. Gross!
Product reps should seriously take a spin through those aisles to see how your merch is being represented. Bad customer service and a dirty shop are enough to keep me away from this location in general but the manager’s attitude was the final straw. I’ll never be back.

Was having a wonderful experience upon entering. Until I asked an employee about their salon services alongside prior reviews about them. Her tone and attitude quickly gave me a condescending answer. Almost like she thought someone stupid enough could have possibly think of such a question. «Go look online,» was her only response. 3 words, I shit you not. I should have further «dumb» down my inquisition to explicate that I ain’t looking for a supercuts boo~
Terrible attitude towards paying customers with a gawking stare and superiority complex.

It’s a smaller Ulta, but still brightly decorated and fabulous ladies inside.
I had an initial appointment for a body wave/​perm but upon consultation, I was advised not to do the perm by two blunt ladies. I’m not going to lie, I was sad but, I am very happy I won’t have to worry about hair falling out.
Vivian and the original hair consultant recommended I should fix my current bleached hair problem and honestly, I was thrilled to be addressing my embarrassing bleach job. Never ever bleach hair at home just to get colored hair. :(
So back to the hair job– Vivian was able to even out my hair by adding back color that matched my natural hair. She was able to add it back so it turned my bleach into a bayalage. It turned out soo well, I am super happy with it! Definitely on the pricier side but that’s what happens when you do your hair at home. I love Vivian’s hair too, I should come back for colors with her :)

There were a total of three people behind the counter with one ringing up a customer. All three carried on with a conversation and I was the only one in line. The customer being rung up obviously wasn’t receiving the best service when the employee helping them is turning to converse with other employees. I was called up next but wasn’t greeted in any way but with Rewards card? Uh are you asking if I have one? Wow. rude much? No. how are you today? No. did you find everything okay?
You just be upset that I interrupted the conversation.
Unfortunately this is the closest Ulta to me but even then I’d rather brave Valley Faire’s parking issue and crowd just to go to Sephora.

I rarely go to this Ulta location considering I’m closer to the Fremont Hub one. I stopped by to return two items in different receipts. It was dead in the store considering I came in around 2pm. I was helped by a blonde haired Caucasian woman more on the heavier side (i really do apologize for a lack of better words I didn’t get her name). She took quiet a while ringing up my returns– I would say literally about 10 minutes. I work in retail as well and I hate when I’m ringing up customers trying to converse or be nice and they’re on their phone. I just think it’s bad manners but that’s if you ask me.
So here I am just standing in front of her quickly realizing how awkward it was because she was taking quite a while. I tried to make conversation TWICE and got no reply from her. I would literally say something and she would ignore me. And yes I know she heard me, we made eye contact while I was talking. Like WHAT? What kind of customer service is that lol how do you straight up ignore your clients.
I am only giving this place a star (even though it should be none) because of the manager, Scotty! I recognized him from the Fremont hub location he used to work at and he was very accommodating. When I was doing my returns he overheard me asking the rude lady about the Salon schedule that day and she had no answer for me. He took it upon himself to check and later get back to me while I was shopping. I didn’t even ask him to inquire for me so that was nice of him. He’s the reason this place gets a star. Hopefully Scotty thinks about hiring nicer associates!

I got my hair done a few days ago at ulta salon and I asked for an ombré. I showed her a picture and it seems like she knew what she was doing. She was really nice and talked to me the whole session. After sitting for four hours and trusted her with my hair I looked in the mirror and it wasn’t an ombré or a bayalage. What a waste of $ 200… I was so unhappy

I just cannot believe how the employees can ignore the calls… All I wanted was to be transferred to the brow bar… I had been on hold for more than 28 mins. I was able to fold two loads of laundry, still no one has picked my call.

I came into the salon yesterday with a mop eating my head and feeling pretty bleh. Bailey did an amazing job listening to what I wanted and I left a whole new person! I love my new haircut! She took her time to understand what my concerns were and rather than doing what most stylists do with my dense hair, which is hack away aggressively, she took her time and made sure I got the exact look I wanted.
Thank you so much Bailey!

Every time my wife goes there there is a huge line and only one register open. The store never wants to open another register for some reason. It looks like the manager of the store doesn’t seem to care much for the customer. While in line my wife witnesses many of the customers leaving before buying anything. I never write reviews on here but I think it’s time to write one.
Avoid this store!

This is by far the WORST Ulta I have ever been to (and I have been to several). I mainly come here for nail polish. However, they were out of more than half of their colors! And they usually have those sample nails to see what the color looks like on actual nails, and they didn’t even have those. And the nail polish they did have in stock had dried paint on the sides of the bottles, and you could tell people had been messing with them. Their clearance section literally looks like a garbage dump — do they even want to sell these items?
I was in so much shock at how pathetic their nail polish area was that I even asked one of the people working there if they had any others and she kinda laughed at me and said, «this is all we have.»
If you want nail polish, especially OPI my advice would be to go to Nordstrom Rack across the street — they have more colors, are cleaner, and are cheaper. Never coming back to this Ulta.

I wish that Ulta would restock in products more frequently and get a tester for each product. The customer service is poor since the employees just look at you while you struggle looking for products and walk away afterwards. I was looking for lip products specifically and there were two products on average per color. Out of the two, in most cases both were used as testers already, clearly! It is really disgusting and unsanitary to sell tested products to customers, so please Ulta, provide us with just one tester per product! Make sure to open up the lid of any product that is not concealed to see if it used or not. Beware, buyers!

— Horrible customer service each time I come in
— Shit it NEVER stocked !
The people who work here do not have good customer service. Even the mangers don’t know what customer service is!
I was standing in line, which was actually a long line. The manger (black African male) was on a register helping someone. As soon as he got done he just ignored me didn’t call me up just started doing other stuff on the register. ACKNOWLEDGE THE CUSTOMER & HAVE URGENCY!!! He was just minding his own business. Help the customers first you can finish w/​e you’re doing after the line is gone!
Another lady called me up instead didn’t greet me at all no personal customer connection. They do NOT SMILE!
I was also looking for the matte lip cream by NYX in the London color this was the 2^nd time I came in to look for it BUT they have nothing stocked! The 1^st time I went in the lady told me they get shipment in every Thursday’s I was told this by 2 different people. So I came in on a Friday hoping everything was stocked since they just got their shipment & nope still empty. So I thought maybe they haven’t gotten a chance to fill it up. I approached 2 people who worked there didn’t get their names. I asked them if they had it in the back & as I’m trying to talk to them they kept trying to walk away. & they told me they still haven’t got shipment w/​e is on the self is what they have and walked away! They lied to my face about shipment was NO HELP AT ALL. Didn’t even try to go look. DID NOT GO OUT OF THEIR WAY TO HELP ME. HORRIBLE CUSTOMER SERVICE !!!

I mostly stop off at the Fremont Hub location because 880-​N from Silicon Valley sucks ass and it’s easier to take the side roads home (and just «happen to pass by» an Ulta since it’s on the way, HAHA!). But this location seems to be better stocked.
I generally come into makeup stores knowing what I want and don’t need to talk to anyone cuz I’m a bawse but the one time I had a question about something (I was in the market for a new face powder and BB cream for oily/​combination skin), I was generously helped out and even provided with a handful of samples of product when I said I’d like to try it out for a few days before committing.
They’re not shady about letting you play with the products (I usually break the ice by asking for a clean brush) and if they have time, they’re more than happy to talk shop about makeup, always fun for a product fiend such as myself.
Give ‘em a chance. Love the location too.