The Cleaning Authority

They typical cleaning service which has time windows since it is a service, which I understand. But they werent consistant on notifying me of the time window. I did request for them to be out by 2pm. But they would show up at 1pm or 2pm. They did, on 2 occation, show up earlier. They send a different cleaning crew out each time. They used their own equipment and cleaners. The mops they used looked like big swifter cleaners. My tile floor never felt clean. I usually had to go over it with my own mop.
On one occation the cleaners arrived at about 12pm, but then they didnt get started right away because the car they came in was going to be towed by the police for some reason. So only one person was left cleaning my house that day because the lady whos car was being towed away was too upset. They didnt send anyone else out to come help the girl that stayed. She did ok job. She didnt so everything that was supposed to be done, I then gave them 2 month notice that my cleaning day would need to be changed because I was starting school. I gave them 3 other days of the week that they could change it to. They sent a notice to me a week before the cleaning day was supposed to change that they could no longer clean for me due to circumstances beyond their control.

If you want your trash taken out… They may or may not do it. I’ve called and complained 3 times. Strike 3, sorry.

I have had the team come once and they did a very good job they didn’t need any kind of direction or have any questions and it seems like they did everything very nicely very neat tidy no chatting and down in and out quickly I appreciate it that I think the price is decent for the work they do this isn’t heavy duty cleaning but for bi weekly upkeep they do a good job. If you need a heavy duty cleaning like a move out or something or just a spring cleaning I wonder who you can hire?

I had one of the best house cleanings today. I was impressed enough to do my Unilocal review the same day they cleaned.
My hubby got my a cleaning from the cleaning authority since I am 9 months pregnant and nesting. I can’t get really into the toxic chemicals that are in most household cleaners and I can’t get into all the crevices that I wanted clean.
To be honest, during my husband’s initial contact with them, I didn’t expect much. They bill by the hour, with 2 hours being their minimum. During those two hours, with two employees they said they would NOT be able to get the 2 bathrooms, our master and our living room clean to their standards. I was pretty set back, being that I usually can clean my house (we don’t have a big place) in 4 hours. So we told them we would book them for the kitchen and bathrooms and if they had time, to do the livingroom and the master bedroom. Getting a time for them to come was easy.
So today, we had Yesenia and Tina that were our cleaners. They were 10 minutes late, and that was slightly irritating because they give you a timeframe of when they are coming, between 8 – 9. So to be late, I thought they should of called.
With that being said, I told them where to concentrate on and they promptly started working. I stepped out and ran some errands during their time at my house but my husband was home working in the yard if they needed anything. I wasn’t expecting much because after 1.5 hrs my husband texted me saying. «I think they are done and I think they are packing up.» I was infuriated at first because if they were done so quick, they could of done the living room or the master at least.
when I got home, I WAS PLEASANTLY SURPRISED! They had cleaned my bathrooms and kitchen, even the grates on the fan over the stove. They got my sink looking very new. Best part is that they got the living room AND the master bedroom done. they even vacuumed my couch. Really, they did a great job and I felt guilty about what I was thinking on the drive back home.
One thing that did bug me a little was that my husband’s watch box was open. Not the top but the drawer on the bottom of the watch box. Nothing is missing so I am giving them the benefit of the doubt that it got opened when they cleaned the nightstand. But still would of felt better if NOTHING was out of place.
We still have 3 bedrooms that weren’t clean, but we dont use them often. I bet another hour or so they would of been able to get that done too.
Will I use them again? Probably. I’m a little wary because a lot of review seem to say that they are great in the beginning and then the quality of work goes down from there. but so far, I am impressed.

I’m not surprised to see an extremely low rating for this cleaning company. I have been a client for close to 10 years and have recently stopped all cleanings. When I first hired cleaning authority I was extremely happy but over the last 3 – 4 years the quality has gone down completely. The cleaners rotate in and out and they rush to get the job done. They do not take there time, nor do they ever leave my house completely clean. For the last month I hired another company and from the first cleaning I was amazed, they blew cleaning authority out of the water. This new cleaning company actually cleaned under my media cabinet. This was one area that always irritated me, the cleaning authority cleaners would never run a broom or dust mop under. Not to mention I feel as though something was broken or treated carelessly each time. The cleaners have attitude and don’t like you telling them anything. And the management staff (James) can careless as to what your complaints are. He has the approach of well if you don’t like the service than leave… and guess what bye! Even when we spoke to discontinue the service he did not ask me I’m sorry to hear you are leaving, as a loyal customer how can we approve… nope none of that just a simple response of «oh okay we’ll drop your key in the mail». Sad to see this company has gone down hill. Trust the ratings on this company, it’s not worth it.

They are less expensive than other services, but you definitely get what you pay for. They break something every week, they do a very poor surface cleaning, so the bathrooms never feel properly cleaned, they just pile stuff up on top of each other and don’t put stuff back the way it was before. Just poor service all around.

I used the service for 16 months, and finally had it — am moving to Molly Maid at an extra $ 65 per cleaning session (biweekly).
It’s a good service insofar that you can schedule regular cleanings with bonded, insured company for not so much $.
BUT…It’s a crap service for the following reasons:
* Frequent cancellation/​late arrival/​rescheduling
* Different cleaning crew pretty much every session
* EVERY SINGLE WEEK something gets broken, and there’s no apology or acknowledgement from the cleaners or the company about it. (like this week, they knocked out a second floor screen)
* They do surface cleaning, as fast as humanly possible (ie, the bathroom looks worse now than it did when we hired them.) rather than taking pride in their work
* They create piles of stuff (ie, shoes) rather than taking time to put them in the closet right beside the shoes.
* They put shoes in the plant next to the door and left them there.
* Bathroom counter is rearranged, toothbrushes thrown into baskets with hairbrushes and bath stuff (eew)
* They hated my oh-​so sweet dogs.

Very nice, friendly, professional. Good clean, always on time. They are always busy and my only complaint is that it is hard to reschedule, but I’ve evaluated several cleaning services based on prices and quality of clean and this was by far the best value for the money.
These guys are great.

Called their office on a Tuesday, spoke to a representative, told her where I live and what I wanted. She told me the owner would call me back.
Two days later, he still hadn’t.
I called Molly Maid and got an immediate appointment, and great service.
On Cleaning Authority website the owner touts his 20 year career with McDonald’s, and his superb customer service skills.
McDonald’s sucks. Their food is garbage, and their service stinks.
Here’s a few tips for the owner of Cleaning Authority:
When a customer calls your office, schedule an appointment immediately.
When you say you’re going to return a call, RETURN IT.
Disassociate yourself from McDonald’s. Nobody cares that you ever worked for them.
Bad business.

Cleaning authoirity Fremont.
Good sales pitch. Terrible performance. Their cleaning is mediocre at best, attention to detail is lacking, and they do not complete all of the items on their check lists. Customer service is terrible. I have been continually forwarded to their call center. There is no way to contact a real person.

I have been a client for several years now and the service and customer service have gotten exponentially worse. Phone calls aren’t answered, voice mails aren’t returned, emails aren’t returned. I was told is have the same two cleaners each clean, and that was true for the first year. Then, it became different cleaners each clean, never the same. A few times the cleaners broke things. Only once did they leave a note of apology. The other three times they didn’t mention it. Once, they pulled a painting off the wall, left huge holes in the wall (about six inches), left the painting on the floor and didn’t mention it! I called to report this and the cleaners acted like they had no idea what I was talking about. Other times they broke off the divider in my bathtub that holds the glass shower doors in place. No mention of it and it became a handyman project. Home Depot, etc. Not once was I given a discount or apology.
Several times they made the bed by putting the top sheet on sideways. If you’re a maid and making beds is your field of business, shouldn’t you know how to make a bed??? Especially since the top sheet has a nice, satin trim at the top. Sheesh.
One day, the only cleaner from this company to do a good job solicited me for a side job. She said the company is going downhill, it’s unorganized and things are falling apart. She’s worked for them for ten years and never received a raise. She asked if I would hire her directly, which suited me just fine because the service I was receiving basically sucked. I hired her directly and then SHE began to flake on me. So I fired her.
I’m very disappointed with this company, their lack of integrity and lack of professionalism. The only reason I’m giving two stars instead of one is because the firs year was good. The last three have been a pain in all aspects.

I read the reviews what others have posted regarding The Cleaning Authority and I disagree with their negative comments. They have been cleaning my place since August 2013 and I have no disappoints or any negative comments. I am a very picky person and so far my daughter and I are very happy with their service. They are on time, they tried to keep the same cleaners, very responsive to my requests, I come home to a clean home. The home is always fresh and clean when I enter my home. Best of all, I feel comfortable and safe because they are a franchise versus independent. Thank you Mr. Kent and to your cleaners. I highly recommend The Cleaning Authority.

I have been a customer for almost 4 years now, and I can say the service has gotten steadily worse. Our team for the past 8 months has been not good at all. I have called repeatedly to ask for them to do a better job, but no improvement. I am thinking of changing. They clean once a week and charge $ 140 for 1.5−2 hours of cleaning. Not worth it! Carlos is nice in the office, but the owner Ken and James are not nice and don’t return calls!

I don’t know if my ladies do a better job than the other Unilocalers’ here or what, but we’ve been using The Cleaning Authority for over a year and they’ve done a great job. Sure, I have occasionally found a spot or two missed or a floor that didn’t get quite the attention it needed, but overall I’ve been happy with their service. Both ladies that do our house are always nice, they do a good job, and I’ve found them trustworthy as well.

We hired this company because they supposedly use less toxic cleaning products and we have small children and pets.
The cleanings were pretty good at first but got steadily worse.
They leave sheets that list the areas they were supposed to have focused on for that rotation but I consistently found evidence those areas had barely been touched.
I’ve made several attempts to contact them but have been ignored.
We will NOT be continuing service with them.

I am so disappointed in this company. I have rated them a 1 only because a 0 was not an option. I have been using this company for over a year now and I have had to call the manager at least 5 times for complaints regarding my services. if you want attention to detail, THESE ARE NOT AND I REPEAT, ARE NOT the cleaners for you. Anytime you have to clean along with the cleaners and then again AFTER they leave, there is a serious problem!
During this last cleaing which was today, before they came, I shook the dirt out of my rugs onto the floor so that I could wash the rugs. Upon returning home, I found that most of the debris shooken out of the rugs remained on the floor. Upon further investigation, there remained debris all over most of my floors (stuck food, paper, crumbs). I went on to investigate the rest of the house and noticed half polished items (with clear dust remaining) and my stairwell had not been touched as far a polish goes.
I am soooooo tired of the lack of cleaning and am starting to feel like I am being taken advantage of. I pay them faithfully (which they had the nerve to increase their prices with such lackluster service!
The only positive I can say about the company is that the manager, Carlos has ALWAYS been attentive to my complaints and has always responded in a timely fashion. The problem is he doesn’t have the ability to magically give these cleaners a gift or talent for cleaning…

I am very happy with the level of service I’ve received from this company and would recommend them to anyone looking for a good reliable cleaning service. Since they are franchised all the branches may not be the same however I have no complaints about this location in Fremont.

They did an amazing job cleaning my apartment! I will definitely will use them again.

The Cleaning Authority did an OK job on the surface, but their attention to detail was lacking. According to their web site they are supposed to pay extra attention to kitchen floors, but our kitchen floor was still dirty and we had to clean it again after they left. Just about every single picture frame in the house ended up crooked. The couch cushions were put back on backwards. On some surfaces, everything had been rearranged but the surface had not been dusted. They did do a good job cleaning the bathrooms though.
The price was slightly lower (6% lower) than competing maid services, but I would not use them again. I submitted this feedback to the business owner 10 days ago but did not hear a response.

Should you decide to use Kent’s Cleaning Authority’s services, a super friendly, happy Kent will visit your home, answer all your questions and quote you a price. Its fantastic to start off on a professional yet friendly note.
I love the reminder calls and appreciate that they are always on time. If they run late,(has happened once in the year that I have used their services), there is a customer service rep who calls you and lets you know exactly how many minutes late they are.
I am tired of the typical cleaners that I have had, walking around with muddy shoes, talking on cell phones, playing loud spanish music when working. Cleaning authority’s workers always wear shoe covers when they walk on carpets, do not talk on cell phones or play loud music. They are respectful of my home!
I use their services once in 3 weeks and love having the same team clean my home. I completely trust them.
For each clean, they have specific detail clean areas, which get extra attention– as an example tile grouts are cleaned with a toothbrush leaving it sparkling!
If you refer a friend, once the friend gets six cleans, you get one free clean. Love this perk!
I have a small baby, so this is my #1 favorite reason for why I use their services. All their cleaning products are «Green» products. Its priceless to have a spotless home without the odors left beind by floor, window and bathroom cleaners.
Ah! life is good! :)