Synergy Global

This company is disgusting. They shipped me a very poor quality product that was also defective. They made the process of returning the product difficult. I returned the product, went through their RMA process, and they still refuse to refund my money. STAY AWAY FROM THIS COMPANY AT ALL COST!

I should have checked its reviews on Reseller ratings website first. They use another name for online store which is RackMountMart.
This was my experience with this company: I called to ask what the status of my online order was because it should have shipped and I should have received confirmation and item should have arrived. The lady who answered my phone asked me to hold because she needed to check. She then told me my order would be shipped next week because some parts were back ordered. I asked why they didn’t tell me and told her that would make me 1 week behind my project.
She apologized, so I asked when they ship next week, could they ship 2^nd day instead of ground. She asked me to hold again and then she told me no sorry they don’t do that unless I use my FedEx or UPS account. That’s same as asking me to pay for 2^nd day when the company delayed my order, does this make sense?
I asked to speak with supervisor, she told me that’s what the supervisor had told her. So I didn’t argue with her, knowing she was following her supervisor’s instruction. I am used to companies that when the delay is caused by them, they would ship via a faster way to make it up at no extra cost. Maybe that only applies to big companies, and small company like them won’t do. Still I felt that the company should indicate shipment methods on its website regarding delayed shipments so buyers know what to expect.
I am giving them a 2 star for getting the product I needed. They didn’t notify me right away when they didn’t and my item in stock so that’s minus 1 star. Not providing a faster shipment method when the delay was on them, minus 1 star; supervisor not willing to take care of problem just having a «customer service» person repeating what was told.