Square Tire

It has been months since this happened… But the experiences of another have reminded me of the situation that I experienced and I’m still ticked when I think about it.
After the way I was treated the last time I went to Square Tire, I will NEVER be walking into that place again and I will be sure to prevent anyone I can from going there.
The guy’s name is Adnan and he took on a shamelessly boorish attitude after I got frustrated with him as he seemingly just COULD NOT comprehend the problem I was describing and the situation I was in at the time. It quickly became apparent that he absolutely just DID NOT CARE, either.
I had walked in just before closing time. (Yeah. Sorry. I had no choice, really.) It was rainy and wet outside and I was soaked/​dirty after having taken a tire off of a vehicle when the bead popped. All I was asking him to do was put sealant on the bead and put air into the tire so that I could get a stranded vehicle off of the road for the night. I believed that I had reasonable expectation that they could handle this simple task.
But he outright refused. He came up with any and every excuse as to why he could NOT perform this easy task. This is especially infuriating when taking into account that we were literally planning to be there the very next day to replace ALL FOUR tires anyway. That absolutely didn’t matter to him, though.
I finally started walking out and, just as I set one foot out the door, he decided to make a smart-​ass comment — nice and loud. (I guess it didn’t matter to him that there were other customers there who were already uncomfortable with the situation…) He just couldn’t let me walk out and away from the situation. That’s ALL he had to do.
I dropped the tire, turned around and stared at him in disbelief. I was BEYOND angry. I demanded the corporate phone number. He smuggly told me that they weren’t a corporate business. I then demanded the owner’s name and phone number. He scribbled it down — all the while laughing at me saying, «Fine. Whatever. It doesn’t matter. His name is Scott Eldridge and he won’t care. I’m like a son to him. He’ll just ignore you and side with me anyway.» (As close to verbatim as possible.)
I can’t stand that kind of brazenly disrespectful attitude out of someone… and I told him that. I was incredulous as I told him that his attitude was garbage and that he had absolutely no business working with customers anywhere. His attitude only got worse… Words were exchanged and he eventually demanded that I leave or he would call the police. I just left in disbelief of what had just happened.
You know what’s hilarious about this, though? We went up to Walmart after that. It was late and they were closing soon, too. But a woman in the shop — who, in conversation, told us that she is 65 years of age — fixed us right up. She even went to the trouble to remove a nail she found for us and patched it. She said it was late and so easy that she didn’t even want to charge us — all with a smile.
Think about that for a moment… A 65-​yo woman — at Walmart — was happy to do what younger man couldn’t/wouldn’t manage to do.
This was some time in the later half of last year I believe. I never could get through to Mr. Eldridge. He didn’t return my requests for a callback to discuss the situation. I no longer have interest in dealing with them; the damage is done.

Love this place. I got an alignment on my Camaro and a job well done! only $ 37. Very friendly staff and their open till 9 on weekdays. Will be back

BOTTOM LINE: Take your vehicle elsewhere. Unprofessional, incompetent, and will try to nickel and dime you because you appear a «clueless woman.» This company also has several negative reviews on Yahoo, SuperPages, and Google+ (easy to find via search engine). I’d never had a problem with them, until now.
After getting 2 new tires put on, the steering wheel was crooked. It was driving straight (i.e. no pull), but the steering wheel itself was not centered. I took it back and was told that I needed an alignment. You have got to be kidding me. Just put the steering wheel straight and redo the toe adjustment, I told them. Then he tells me I need over $ 1000 in suspension work done. Now, I have to figure out what part of the estimate is overzealous BS and what actual damage I may have. Such a nightmare.
Lastly, the front desk guy (Al) was very unprofessional. I was greeted with a yawn and «how’s it going?» upon entering the store. Seriously?! I am not your friend or acquaintance; I am your customer. Greet me appropriately! While waiting, everyone in the waiting area (including a mother and her young son) could hear Al and a tech using foul language while badmouthing a new coworker, who apparently greets everyone with «hey little buddy.» What is it with these employees and their lack of customer service skills?!
Avoid. Avoid. Avoid.