Rancho Luna Apartments

this apartments are the worst apartments that i have lived in .Dont expect any kind of response from the Management/​Housing office they are least cared about the residents. If there is an issue with your apartment and ask them fix it it would take 2 to 3 weeks after daily reminders to get it fixed. thats how bad they are

This update is as good as the previous review! So, if you are on the fence about buying a home and still want to rent? Move here– you will immediately want to buy your own place and not want to have to deal with the craziness that is this place! Late night parties, bedbug infestation, surprise apartment checking by management! However, in the defense of the property, the property managers are actively using pest control services.
I’ve met some really good staff members here– the maintenance guys are wonderful. They get the job done and quick! However, this is not a place for families, and not for non-​smokers, who want to keep their lungs. The parking lot is usually covered in a light mist of nicotine! But hey, who needs lungs right?!
So if you want to live like a sleep deprived zombie, with bed bugs for friends and a non-​existent pair of lungs, here’s your place! Good luck!

I hate this place. Too much noise and you will have 10 people live in upstair and every night around 10:00 PM-1:00AM keep moving furniture and bed for sleep in living room. I told the apartment manager but no body care. I cannot wait to move out of this apartment.

This place have bedbugs!!! Every Appartment have more than 8 – 10 people and management don’t really care how many people are staying on there Appartment as long they rented this horrible Appartment this place should be reported to the housing!
Eileen is the worst don’t know know how to speak to people/​tenant always have those smirk smile. She a FRAUD!
This Appartment rent this place to students and there is at least 8 – 10 of them sharing the Appartment which are against the law but the management or owner of the building don’t follow the law!
Management worker in the office Eirene is so incompetent and the worst of all them she smiles at your face and turn around and talks about you once you leave. They never get things done when something wrong with your unit!
Tenants don’t sleep they are very loud and you can’t get a blink. Awaken all night
They hang around the parking lot there patio on the phone no matter how late it is of the night and smoke any were they want too! This place has change so much.
They rent to whom ever the management get to rent the Appartment .
THEY DON’T CARE ABOUT YOUR CONCERN AS A TENANT!

DO NOT MOVE HERE!!! This is the worst managed apartment complex in the world. Management is completely unresponsive. There are smoke alarms beeping 24 hours a day because of low batteries and they do nothing about it. They’ve entered my apartment about 5 times in the last year illegally. They also raised my rent over $ 300 per month without notice. I switched units in April and there was no smoke detector in the living room, just a bunch of exposed wires. I requested repairs two or three times over the phone to no avail. I then entered it into the maintenance «notebook»…guess what… it’s June 25^th and still no smoke detector in the living room. The one good thing about this place is it has motivated me to save up to by a house. Oh, if you like a bunch of 30 year old guys standing next to your parking spot smoking 24 hours a day you’ll love this place. It’s absolutely awful here. Management, if you want to rectify the situation you know exactly who I am. I’m the guy who comes into the office over and over and over and over complaining about the same crap over and over and over and over that you fail to take care of. How about you start by giving me proper 24 hour notice that you’re going to enter my apartment and then come in and install the smoke detector in the living room??? That would be a good start. The sad thing is this place used to be really nice. But I guess someone else took over the property a couple of years ago and it’s gone to complete crap since. They will inconvenience you and make you move your things multiple times while they remodel and then have to come in and re-​remodel because they were too cheap to pay a decent contractor to do the work right the first time. Oh yeah, while you’re being inconvenienced during the remodel and the re-​remodel guess what… they expect you to pay FULL RENT!!! No, «hey, sorry we’re putting you out and you and your family are sleeping in drywall dust so we’re going to cut your rent in half during the remodel…» No that would be too much like having good management. This place blows. I can’t wait until my lease is up. I wish I could give them negative 1000 starts. One star is way too high of a rating.

If you like to party til 4am in the morning, this place is for you. 8 to 10 people that lives in 1 apartment. People walking around the complex after midnight talking in their phones. Birthday parties at 12am on a school/​work night in the parking lot. A lot of irresponsible young adults that drinks every night and cant hold their liquor. Manager lives on-​site but does not do anything about. I am taking recordings and pictures to report this place.

If you want to see yourselves in trouble, frustration, I would surely recommend this apartments. Its pretty small community. The apartments are too small (even it is 2 bed room).I was in Hayward before moving to Fremont. I lived at «CityView apartments“They are awesome. Rancho Luna is not all recommendable. Even the management do not care about the comfort of Tenants.

We just came to this apartment today. We signed document with Mr. Trenton Harris.
He is very nice gentleman. He explained to us very details for each documents that we need to sign with a strong patient. He spent his lunch time to help us and has no any complain.
We really appreciated his all kindly help.

I waited almost 6 months to write this review because I wanted to give a review that is not riding on emotions. Couldn’t go lower than 1 star.
When I was moving to Fremont I saw the property listing at Rancho Luna. they had a unit available at Ranch Sol (their sister property on Pennsylvania ave) but I could see only the model home in Rancho Luna. I liked it and made a decision to move in.
The Rancho properties were at that time in the process of starting to add washer/​dryers in unit. I was informed that Rancho Luna would be serviced first in spring and Rancho Sol be done by late summer. I was ok with paying the extra rent prices as compared to neighboring properties as it seemed reasonable with the W/​D facility.
3 days before moving I went to drop some paperwork and was informed that there was a delay in the whole process and the washer dryer will not be in place till end of winter. I was not ok with that and chose to get a unit in Rancho Luna that was just available. Here is where all my woes began!
The unit looks good to the eyes but everything is superficial. Here are the problems with the apartment I stayed in–
1. Flooring had loose carpeting that moved.
2. Closet doors were not fixed and would fall off if touched.
3. The entire upstairs flooring was bad. There were 3 inch long splinters protruding from the carpet and they were extremely hurtful
4. The staircase is extremely narrow — any bed size over full will not pass through without damaging either the wall or the bed.
5. The staircase had exposed nails.
6. Toilet and showers would clog once every 2 weeks.
7. Shelves had loose hinges and most of them were hanging off them.
8. wasp nests near windows/​doors that were never attended to.
Here are the problems with the apartment complex–
1. laundry room with 10 each of W and D — only 2 worked at a given time.
2. Garbage area was smelly and littered. No cleanup done.
3. Garbage used to spill over to the parking lots.
4. Parking lot open spaces were never available — people used to park broken cars and motorcycles that were never moved.
5. Gardening lacked as compared to other units — but they were the best of the entire lot so I will let them go scot free!
6. Noisy at night — random people moving around at 2am.
7. Super thin walls! I mean really — a new record in civil engineering.
8. The utility bills are ridiculously high.
Problems with personnel —
1. Getting to meet the”“totally incompetent” manager is like seeing a super-​influential bureaucrat. Make appointment, reach before time, wait for the lady to show up, and then do nothing to help. I listed all the problems in the unit in the move-​in form and then went to see the manager asking for the major issues to be fixed or to let me move out. She assured me it will be fixed immediately. I waited 3 months and 1 day and then moved out and the apartment was in the same crappy condition as when I moved in.
2. Eileen at the office is one of a kind — she would say something and turn around on it even before she herself realizes. She is the most incompetent, rude and nasty person to be working in this field. She laughed at my face when I told her that I just could not continue living in the house as the entire top unit was not accessible because of nails and splinters everywhere. She made fun of our name and ethnicity. She informed that i would have to move out of my unit almost immediately after moving in, as the unit was not habitable during the W/​D installation. I stayed out of boxes for 3 months. Thanks to her, my decision to move out and escape the misery was easy as I was all packed and ready to go.
3. I got fed up of no response from Eileen or the on-​site manager, so I called the property management. After multiple failed attempts to reach them, leave VM and wait for a call back, I can state that they are either equally incompetent or don’t care about the residents.
4. The bathroom piping had issues. The shower and toilet in the master bedroom would keep getting clogged. The toilet was extremely bad as I would come home to back flow and leaks all over the bathroom and it used to be nasty and smelly. There was just 1 handyman at work and he would never show up. I have seen him chatting in the office when I have been waiting for him. Eileen told me that the toilet overflows were «not an emergency as my property had a 2.5 bath». I had a hard time explaining to her that with bad water/​waste flowing backwards into the bathroom, it was a hygeine issue and not something that could wait.
After 3 months of misery I could not take it anymore and moved out. They ended up cutting a bit of my deposit money to fix teh pre-​existng issues. The head office was unavailable to help with my questions and requests.
I have moved to a property (that I love) just across from Rancho Sol that looks almost empty now. It seems to have no takers. It remains dirty — with overflowing garbage and leaves everywhere. I am just glad to have gotten ou

I have been a resident at this apartment complex and things have gone wrong. They shut the water off every two to three months, the washers and dryers are always broken, they don’t follow through with work orders or follow up calls. I have had all types of problems with them since day one.

Review coming shortly… but first I must complete my work day.

My advice is DO NOT MOVE HERE… The apt floors are very loud and you can hear everything that goes on. The garbage truck comes at 6am and wakes up everybody. But the one major thing is they will up your rent $ 300 in a year. I moved in Dec of last year. I signed a 6 month lease. After my 6 month lease was up they notify me that my rent would go up $ 100. I decided to go month to month. 5 months later they notify me again saying my lease is up and if I wanted to go month to month it would be $ 1838…If I wanted to sign a 6 month lease it would go up $ 1735…RICDULOUS. They say its due to the price of living. They are lying. Because after I received my letter I called around asking other apartments and they said that they are just trying to milk they tenants. No way should the price of living go up $ 300 on a 2 bed room apt. THERE ARE NO WASHER /​DRYERS as well in the apts… Keep in mind you have to pay for water, pg&e and unities. And you are sharing the water bill with everyone else. This place is a complete rip off. When you call them they will never return your phone calls. They have their whole family staying with them and the resident are picking up the tab. I should of paid more attention to the people and parking lot when I moved in. So take it for me… DO NOT MOVE HERE! You will regret it…

The sign outside the apartment complex says «Luxury Apartments» but it is far from that. If you are looking for a quiet, peaceful place this is NOT the place you want to live at.
If you are unlucky enough to get a bottom unit (all one bedrooms) your in for some sleepless nights. A combination of neighbors that stay up all night and continuously walk around over your bedroom and the addition of squeaky floor boards will make this place your worst nightmare.
I have been at this apartment complex less than a week and I havn’t slept at all. Neighbors who blast their music early in the morning and late into the evening, loud utilities (drains, faucets, toilets), and crappy build quality make this place one of the worst decisions I’ve ever made.
It may look nice from the outside but that is as far as it goes. They need to change their slogan from «luxury» to «worst decision you can make… run away!»