Purrfect Auto Service and Sales

We just came by here to get service records on a car that we bought 20days ago at the dealership in the same parking lot. The large man behind the desk was rude and unhelpful saying he would only even look for our records of we had an attorney call or send papers. As we were leaving we were walking by the service department with the bays open and we hear an employee say «this car can’t pass smog» other employee chips in «just hook the sensor to a different car.» That employee proceeded to take the sensor and place it behind another car that would pass. Shady dealings going on here.

Have gone to this business for a few years. Always get an oil change. Recently I brought a different car. They were very quick with the oil change, office staff is very nice. The thing that made me the most happy was they didn’t throw away my book that I left on the counter. I left it there for a month. It took me a month to get back to this auto shop, I live in Daly City. Appreciate this business for being considerate of my property. Thanks

I took my car here for 2 years and then moved to Oakland. I needed my brakes fixed, and the place in Oakland tried to charge me $ 1400. Took it back to Fremont, and they fixed the problem for under $ 400. Purrfect Auto has never tried to oversell me and they are very fast. Thanks!

I brought toyota corolla for the maintenance. They changed brakes, engine belt etc, it was overpriced but I liked 1 year warranty. After 3k miles I came again for oil change. I had strange sound coming from roller of power steering pump, they recommended to change whole pump for $ 470, but when I went to other repair shop they just tightened the roller and bad sound was gone…
Dont trust this repair shop, they want all your money!!!

If you want to save time and money dont go here!!! They ruined my breaks! Nice ppl but they honestly dont care if you get quality service. All they care is saving few bucks and getting more money from you.

I like this place. I had my Nissan Murano done here for wheel alignment and oil change. The VInh guy at the counter is funny. I was told to pay like $ 149 for wheel alignment from Precision Auto Fremont and forget my dealership (twice the price). They charged me like $ 69.99 here for the service. You can feel the difference once the service was done. The drive was a lot smoother. I recently got new tires from Costco (balanced etc). And the drive wasn’t as smooth, i knew got to be the alignments. After going here, it was super smooth ride again for cheap price. I now avoid my dealership for service. Will eep coming here.

Two hours for an oil change and tire rotation, with a confirmed 8am appointment. Uncoordinated front desk worker says he sometimes checks emails. He overcharged 20%, but fixed the total when I pointed out the error. He called for an estimate on a part, but didn’t write down the quote. He gave a guess as to what he might have been quoted, even when I told him I could wait for a confirmation. Expect headaches.

Called to schedule a smog check, as the DMV shows them as a Star Test and Repair Station. Was told they are not doing smog checks and gave me a number for a test only station. If I wanted a test only station I would have called one. Not so Purrfect

I always come here to get my oil change, they used to be so quick and service has always been so great but over time they have lost their touch. I now was almost about an hour for a quick and easy oil change when before I used to wait about 15 – 20 mins max!

Decent prices. Good service. I’ve had a couple minor mishaps here but nothing major. They also do cheap oil changes.

Quick and cheap for oil changes. Always double check with other shop for major repairs. Friendly staff and plenty of parking.

Listed on
that they accept Amex but when I was done with my oil change, the guy wouldn’t take it.
Then after he runs my MasterCard, he says «well if Amex was the only card you had, I could have run it but my boss doesn’t want me to.»
Also, don’t go by the coupon prices online. They say the website is «outdated.»
If there’s dishonesty regarding a form of payment, where else can it be?

I’ve been taking my cars here since the late 90’s. They’ve done tune-​ups, clutch work, brakes, a lot of oil changes & put in a new radiator w/​hoses on my ’97 Saturn (current car). They’ve done smogs (b4 we had to go to STAR & ‘special’ smogs) on my cars too. Just about everything, except tires. Never had any problems w/​anyone there. Vince is the BEST! If you don’t have a sense of humor than maybe you shouldn’t own a car (’cause she’s a feisty thang)!
They never pressure me to have work done that I cannot afford. Vince always lets me know if something MUST be done or if it can wait. I’ve only had 1 other mechanic business that I trusted in all my life. The rest talk down to you because you’re female. If you think the work performed wasn’t up to your standards or something isn’t right, you just say so & they’ll check it out. Once you become a regular, they give you discounts (no need for coupons) for your loyalty. Don’t know many places that do that anymore!
BTW: I know my way around an engine & am very meticulous about my vehicles upkeep (Gearheads 4ever!)

Great service, friendly staff and this place does not cheat ya.
They told me 95.00 for a headlight replacement which came out to be 57 because the area wasn’t as difficult to reach as anticipated initially.
In conclusion This is the spot for a 26 something oil change or anything you need to be done on your car that you can’t do yourself. There’s always YouTube.

Is hard to find good auto shops, here they really take care my cars, excellent customer service. And good prices. Vince the manager goes above and beyond to serve his clients. Customer since 2004

I was driving around looking for a place to get a star certified smog for the dmv yesterday and this was the 4^th and final place I stopped. Here is why…
The first place I went wanted $ 70 BUT he «had a $ 10 off special». Please!
The second and third place were also comical. I pulled up and at both places the guy came to my car and after I inquired about the price they looked my car up and down, said uhhhhhhh $ 50 plus certificate. Why the delay? Is the price different for each vehicle at these places? Shouldn’t be a tough question for a place that only does smog checks.
I finally ended up here at Purrfect. I pulled in, was directed to the office, and was without hesitation quoted $ 32.80 including certificate and tax. Purrfect! They had me in and out in less than half hour with my certificate.
— Customer service was excellent
— Price was good
— Service was quickly done
— Comfortable air conditioned waiting area
— Knowledgeable staff
THANK YOU!

I go here for an oil change and the both times I’m here with out an appointment I’m in and out. Great price.

I was a regular at Wheel works on Fremont/​Beacon until the following incident occurred. On my way back from work my car I noticed white smoke coming out of my bonnet. It kept increasing but I had no other option other than drive it to Wheel works which was like 10 miles away. The guy at WW, think his name was Ray, said that my engine is done. He was bent upon buying my car for $ 200. He said he will fix it and give it to his cousins who wanted a beat up car.
Fortunately, my friend sent me to Purrfect to get a second opinion. And guess wot! They fixed the car for a price that I can live with. The owner, Deepak, was too kind and he took personal care in my case. My car is now back on the road and ready to kick some butts.
I STRONGLY RECOMMEND THIS PLACE!!!

I’m impressed! The place I’ve taken my car for previous smog checks seems to have gone majorly downhill, based on recent reviews, so I did a lot of reading, checked out coupons, etc. and ended up calling Purrfect to see what their price for a smog check is. I’d already noticed that the coupons and «special offers» seem to always leave out the price of the actual California smog certificate fee (an extra $ 8.25) so when Purrfect quoted me $ 38.20, I asked if the certificate fee was in addition to that. Nope, that quote includes everything — and that makes Purrfect’s price completely competitive with the cheapest coupons, etc.
On top of that, their service was amazingly fast (even without an appointment), the people were nice and the waiting area is clean and comfortable. Vince is the name of the person who gave me the quote and I think he’s the service manager (or something similar). I talked to him a bit and he seems quite knowledgeable and maybe even — gasp — honest!
I also noticed that, unlike places I’ve been to in the past, no one changed the settings on my radio, there were no greasy hand prints on my car, my seat was in exactly the same position where I left it, etc. It was nice to not have to re-​adjust anything before I could drive home.
This was definitely a 5-​Star experience. I’ll be back!
Note: the location isn’t 100% visible from the street (Fremont Blvd.). The address is actually the corner of Fremont Blvd. and London Comm. and there’s a traffic light. Turn in toward Big O Tire and you’ll see Purrfect slightly toward the back, behind Big O Tire. Their building is long and low, with yellow signage on the building (black letters), «Purrfect Auto Service and Sales.»

Consistent, fast, competitively priced oil changes.