Orchard Supply Hardware

First time here and we were instantly greeted hello, moments later «can we help you». That’s excellent service. We went on to bought paint because we wanted to paint my daughter’s room. And we saw some Christmas’ tree, heck why not get a Christmas tree too. Everyone was very helpful and kind. It made almost very pleasant to shop at there again.

It never gets tiring entering a store, being greeted and if I need help in finding anything? :) Signs are detailed, easy to spot and read. Isles are clean and well sorted. Shopping is very comfortable, the AC isn’t turned down on a hot day at all! The employees know the items their selling and do well in suggesting the correct item for the task at hand.
Negatives, sometimes the lines at the register do backup. The backup is caused usually by someone with a lot of small items and narrow register tables. Prices are higher compared to other Hardware store. Best to keep a close eye on weekly sales ad.

This is a business establishment/​retail store that cares for it’s customers and treats them well.
Upon entering the store, I was greeted and immediately asked what I was look for. The associate walked me over to the merchandise I was looking for.
The staff in the store were professional and offered to help.
THIS IS WHAT SERVICE IS ABOUT!!!

Since the Orchard Supply near my home closed about 2 years ago, this is closest store to my home. I came here a couple times to purchase household items but the last time I was here, I wanted to recycle some florescent light tubes and return an item that my husband had initially purchased (new, unopened). I was told that they will accept up to 8 tubes but was able to drop off 10 instead. My return was seamless. I was in and out, less than 5 minutes.

I have always found OSH to be a great store, but today they out did themselves and every other home improvement store! 10 months ago I purchased a router & table combo by Craftsman. It get used once a month to make a picture frame. It’s been doing a good job. Yesterday the router quit. The manual said «one year replacement warranty», contact www.
. I did, the voice on the phone said take it to Neward Sears. I did. They don’t have an in store service center. Call this number. I did. After 90 minutes of talking to «Sears call centers» and different stores. I found a service center. They said don’t bother bring it in, we don’t honor warranties on Craftsman products not sold at a Sears store. I called Fremont OSH and explained my problem. The manager said I’ll call back within the hour. Less than hour later he called me and said bring the parts that don’t work. I did. The manager gave a new router right out of the box. Yes I had my receipt. The whole thing took 10 minutes on the phone and literally 3 minutes in the store!
AMAZING SERVICE!!!
George

The employees here are the single most caring people I’ve ever met. I don’t shop here much, and when I do it’s usually with someone else. But what completely caught me off guard was their amazing workers.
I got into a car accident right in front of their store and it felt like everyone working had rushed to see if I was okay. They kept me company while I waited for assistance and constantly checked on me. They even offered to push my car (I had a flat and it was in the middle of the road). They took me inside and helped me make a couple calls. I know that if I ever need hardware supply, this will be the only place I will go to because they have the best employees. Their staff gets an absolutely A+ from me.

great store

Good service just about every time I’ve been there.
Sometimes noteworthy service.
Today, David what above and beyond to assist me with a problem
And a few weeks ago, when I went in there with a complex situation, they didn’t hesitate to evaluate what I would need, and give me a detailed list to take to a competitor’s store they felt might have the specific items (they didn’t either)

Orchard Supply often has what I’m looking for, but the staff is usually no more help than pointing in the right direction. Most times I have to seek someone out and more often than not I know more about what I’m looking for than they do. However when you find someone who can help they will usually do all they can to get you squared away.

One of the better OSH’s in the area… the San Leandro store is not my favorite even though its newly remodeled… the female staff seem not so friendly or helpful.
This particular OSH has good staff and wide selection in their garden center. It also seems bigger than most OSH’s which is well stocked, neat and organized. Also, when you call them to hold an item, they are very accommodating and friendly. Bob helped me with holding a bistro chair and told me who to ask for if he was not available. Picked it up with no problem as he placed it where he said he would which didn’t take any time.

No complaints.
I’ve done returns here, very easy.
I’ll stop here before Lowe’s or Homie Depot … no homies hanging around out front.

Local garden and hardware supply store located in the way back of a moderate-​sized shopping plaza. It is not visible from the street so it can be hard to spot but there’s plenty of parking so no worries there.
This store sells cute stuff, but their prices are generally a bit higher than other, larger stores. They also don’t carry a huge selection of items, but have what you need. Their check-​out area is also small, cramped, and a bit claustrophobic. They had patio furniture displayed in front of the registers, so we had to maneuver all the way around them before we could get to the front. The register isles are narrow, and the walkway to the exit is also confining. Not the most comfortable shopping experience here for us.

I’ve given this orchard 3 chances to not screw up. They either are always out of stock of a certain item or their customer service is horrendous. The female cashiers are not polite, act as if they don’t want to be there. I asked for assistance twice, no one came. That’s it for me, I’ll drive the extra 5 mins to lowes.

After the Newark Orchard Supply Hardware, ran out of the business and closed, this is now closest OSH near us. It’s located inside the Mowry East Shopping Center here in Fremont.
The store is your typical big chain hardware store. There’s really nothing special about this store. It doesn’t really get all that much business compared to many other hardware stores such as Dale Hardware, Lowe’s, & Home Depot.
The store is huge and well stocked with almost everything you could need or want. It is great for your building supplies, plaint supplies, gardening and more!
My mom likes to browse the garden center, and see what kind of plants and garden things they have on a sale or at a reasonable price. If something is at a reasonable price or something she’s never seen before she’ll buy it, if it was at a reasonable price.
Parking: Plenty of parking seeing as it is located inside a pretty huge shopping center.
Customer Service: Alright, nothing special.
Gotta love the «We Pay The Sales Tax» here at OSH.
Overall, nothing too special, so 3 stars.

Great local hardware store. Excellent stock for the size. Kind and helpful staff. I regularly use their new 1 minute machine that makes keys. Very simple touch-​screen that saves having to wait for an employee to be called from across the store to come and make a key.
I also like that this place is never jam packed with people. Its kept clean and has reasonable prices all around.

Was looking for door catchers for my linen closet at Home Depot but could not find anything that would work for my closet. Came in to Orchard Hardware and immediately was helped by two employees and found exactly what I needed. Was in and out within 5 minutes. What a stark contrast with my experience at Home Depot! This was not an isolated incidence. In fact, pretty much every time I stopped by Orchard stores, including different locations, I had similar experience. I also always got my extra keys done here too.
Oh and also today they have the «we pay sales tax» promotion so that’s practically a 9.5% discount for whatever you buy. Good deal!

This place is near my house and I shop here a lot, but it is not the best store in town. The staff has been rude on several occasions and one day I had to ask the lady at the register if she was really going to repeat my phone number to the whole store. I ordered a patio table that was not in stock when I went to pick so I came back a couple days later, when they said it was in and the guy at the loading dock yelled at me because the person in the store should not have told me to come until he unloaded the truck. If you have to drive to the hardware store anyway, go to Lowes or Home Depot.

I like the special deals like 20% off anything that grows and pay the sales tax weekends. This offsets the sightly higher prices they charge compared to Home Depot. The advantage of the Fremont store is that’s one of the few OSH’s that still sell appliances.
They are never too crowded, but always manage to have at least two registers open even if no one’s checking out. The product knowledge of the staff can be hit or miss, but when I need advice on a tough problem, I head to Dale. But I’ll always come here at least once a year for their free train calendar.

Found a measuring tape and drill bits quickly. Checkout was fast and efficient. Thanks!

Hmmm, maybe I need to pay more attention to OSH from now on. It has never been top of mind for any kind of purchase so far but maybe it should. Over the years I have been there for very specific things.
Recently I got a great deal on a patio furniture set and today I got an amazing deal on a fridge. Yes, OSH sells appliances as well. I learned that they are affiliated/​owned by Sears and carry Kenmore at the same price.
Jim in appliances was very very helpful and gave us some great tips. Went in to browse and ended up making a purchase.